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i've been hacked before, it really sucks. i utterly despise bots and gold seller with the passion of a thousand suns, but that doesnt stop you from getting hacked. if you used a unique password its probably because you visited 3rd party final fantasy websites for databses/guides/ info etc. a lot of the times they have malware on them from the banner ads that will infect your computer and steal your information.
i'm sorry for loss. the real only way to prevent it is to use the one-time password thing. but honestly they should have made it more clear what the hell one time password is, or that you should strongly use it. i am used to the phrase "authenticator" so i had no idea what the hell one-time password meant. also, its launch. they are probably hideously swamped right now so its going to be fun dealing with customer service right now. its not an excuse, but its typically like this with all mmorpgs.
Most memorable games: AoC(Tryanny PvP), RIFT, GW, GW2, Ragnarok Online, Aion, FFXI, FFXIV, Secret World, League of Legends (Silver II rank)
This is kind of lacking in details. The chances of someone being truly hacked are so very slim. Most "hacking" is due to people having horrific security and usage behaviors.
For ex, I recently heard of someone in game who got hacked and was blaming SE for it and crying about getting restored. Turns out they had the same username and password for both FFXIV and the recently hacked LoL/Riot, which was public and where it was explicitly stated to change your info. If you're dumb enough to use the same usr/pwd for multiple services AND don't change them when they get hacked...well...yeah...bend over. IMO, SE would be doing an extreme kindness to restore somone who gets hacked this way, or by dealing with RMT, or doing other incredibly stupid things.
Premium MMORPGs do not feature built-in cheating via cash for gold pay 2 win. PLAY to win or don't play.
Originally posted by mastersomrat No worries, not missing much...that I saw anyway. Played archer to 10, then switched to Bot (got it to lvl 9). OMG, I thought I was going to hang myself....it is sooooooooo boring. The combat was...okkyyy..at least they kept me moving. Looking forward to trying or playing Wildstar.
EQ:N for me.
I had the exact same thing happen to me this past weekend. First I could not log in, so I do everything to find out why my account says in is "not registered". When I log on to the SE site, it says my account is suspended, but did not say why. I change my password, and sign up for the android one time password key. Still no luck.
On Monday i get an accusatory email stating my account has been terminated for gold farming.....here is the text......
Notice the highlighted areas of this letter. They amount to a flat out assault om my personal integrity. My opinion is, due to the fact this is made a matter of record in a publicly traded company amounts to libel, slander, and defamation of character, and may be worthy of a lawsuit. As I have been a gamer since PONG came out I take my gaming very seriously. It is my hobby and has always been a huge part of my life. The email plainly states they have CONCLUSIVE EVIDENCE that they REVIEWED FOR ACCURACY, but no rep could tell me what the evidence was. I spent an enormous amount of time trying to get them to fix this, but all they told me is it has to be investigated in JAPAN, and they would let me know in time with no ETA. SO i get NO DETAIL, NO EVIDENCE, and NO ASSISTANCE. I will let everyone on a little hint.....The main switchboard number for SE is 310-321-6004...they are many extensions that start with 600*. You can get into all kind of departments if you really want to speak to a live voice, not that it will do you any good. I got on the line with their legal department and got a gentleman who, while obviously a pretty cool dude, could only try to calm me down with vague blanket statements and very few answers.
The emailed accusation really pisses me off. I did not do anything except play the game i paid for, which at this point is no more than a paper weight. I have never been anything but honorable in gaming. Have never cheated, exploited or hacked EVER.
Now here is the kicker......Back in 2010 I contacted them about a possible intrusion on my account. I found the old ticket when i went to review a support ticket issued on this subject. In the meantime I forget about it. There is no reply to the ticket, no contact made with me, no phone call, and they did absolutely nothing when given information about a security breach on their system. When I brought this up the rep said "oh we sent you an email....." Funny thing is they never investigated the issue that was brought to light......They drop the ball and I have to eat $40.00 for their incompetence. You would have thought that would be enough to reinstate the account, but it was not even close. They could not tell me when the infraction happened, what it was or any time frame at all as to when this will be fixed
When I saw this post I began to wonder, is this just a way for them to temporarily purge the servers so they can handle the load?
Again, the main switchboard number for SE is 310-321-6004. If everyone calls that number maybe they will realize they need to staff up quickly. No one wants to spend 1/2 a day on the phone trying to get some support. SE should be ashamed of the way it has treated their core base of players. We gave them a second chance after their last huge failure and they never even thought to give me any consideration in this scenario at all.
There is no reason for any delay in reactivating my account. Either they have CONCLUSIVE EVIDENCE that I personally did something or they do not. Fact is they don't and now they just simply refuse to make it right anywhere near as fast as they made in wrong. I doubt they will ever see another dime of my money on any game ever again, i don't care what it is or how much it is hyped. The guy in the legal department actually apologized. That was appreciated, but it did not solve my problem. I will ponder filing suit. I do not know that I have the time or energy, but i do so want to make an example out of them for the lack of consideration they have not just shown me, but everyone else this has happened to. Just plain shameful.
If you pay for a service and you have to try for days or weeks on end for any form of satisfaction then the company has failed horribly. At no point in this day and age should any paying customer have to spend that amount of time/effort to rectify a potential problem. It is simply unacceptable.
The OP has every right as a paying customer to stop paying them for what he perceives as craptastic service. Those who want to try to belittle or make light of him doing so are just furthering the idea that shitty customer service is the "norm" and is to be expected,or they use the fact that they spent weeks on end calling,emailing and such to fix a problem,as a badge of honor.
Bad customer service is just exactly that..BAD. To state that it's OK because the game just launched shows a lack of basic understanding of how a company can retain it's player base. Any responsible company would have overstaffed for the initial influx and resulting complaints or issues.The cost/expense of doing so would have been far eclipsed by customer retention in the long run. Shows a spectacular lack of foresight.
Sadly it's not just S.E that does this,it's done by the vast majority of MMO companies out there and we as the consumers keep making excuses time after time. Maybe one day we will stand up and let these companies know that it's no longer acceptable.
Wanna try SWToR? Or have not played in a few months. Please click my refer a friend link below and you get rewards as well.
If i remember they tell you to specifically not use the same passwords as other accounts in other places,that is the only way your account gets hacked.
The worst place is in Emails one possible is Yahoo email.They can use key loggers or steal information just by you simply clicking an email,never having to go to any sites.So in this day n age,you should never click any email that you do not know as being 100% legit.You can hover your mouse over an email to see the actual sender,i always send them directly to the spam.
Reason why all those lame email businesses like Yahoo for example don't allow blocking is because they don't want you blocking their advertisers.
As to fighting it,you don't need to fight anything,you can simply take care of that process online however it is a bit tricky and why i prefer phone calls,the support people are very limited in their ability to help,seems YOU need to ask the right questions to get the proper answer.
Anyhow you mention you were hacked and want a roll back.They will want you to confirm it but not really tell you how to do it,again be persistent in your questions.They ask for you to sign a document stating you are going to forfeit your only chance at a roll back and allow them to investigate.When happened top me i was actually pissed because it was a no brainer,my account was logged in via Japan,i live in Canada.A foreign country login should NOT happen,so i blamed them for lack of security even though i realized it was my stupidity for clicking an email i did not check closer,i simply reacted to a user name that the email used to fool me.
It is a bit of a bs process,but you can understand how FULL protection must be utilized so they ask for photo ID and a singed document.They limit your size of file but it is not possible to combine the two with legibility so you will have to send two separate files,one with photo one with document.Point is you cannot expect them to simply make changes to your account,especially after it was hacked,without some form of PROOF/ID.
Never forget 3 mile Island and never trust a government official or company spokesman.
At what point is the OP going to take responsibility I wonder?
Most of the time if not all of the time an account hacked is your own fault.
You did something incorrect and you were caught up in it.
You easily can read the lodestone and they speak directly as to why they lock accounts.
You clearly made the mistake and unless suddenly we find SE has a lead* in their security?
This is on you. 100%.
Stop being a wah wah and recognize your own mistakes.
Or you can keep justifying your little whine and gripe and your OWN incompetence.
Edit: *Leak not lead.
Reading this thread has convinced me to stay far away from FFARR. I was on the fence, thinking I would give them another week or so to figure it all out. Now I'm completely off of the fence. FFARR might be a decent game, but customer service counts in my book.
They still have not been able to open sales, and seeing how fast they are to ban without any way for the banned person to even find out why they were banned, I'm staying FARR FARR away from this one.
Originally posted by SuperDonk Reading this thread has convinced me to stay far away from FFARR. I was on the fence, thinking I would give them another week or so to figure it all out. Now I'm completely off of the fence. FFARR might be a decent game, but customer service counts in my book. They still have not been able to open sales, and seeing how fast they are to ban without any way for the banned person to even find out why they were banned, I'm staying FARR FARR away from this one.
Check back after 2.1 hits, it really is a worth while game. They are working on the NA/EU Customer Service.
it's a psychotic break, a world without rules, a culture unknown to us, a place I wanted to be a part of but never felt akin too. It was a desperate attempt to become part of a world that promised so much and delivered so little. I feel violated.
Originally posted by Jimmydean If only there were some kind of extra security measure people could take. They could even make it "token" sized so you could carry it around with you. Heck, they might even be able to integrate it into a mobile "app". Person who figures this stuff out is gonna be rich I tell ya!
This whole thread is talking more about customer service issues than a security issues. Either way their handling of just about everything during this launch has been laughable at best.
Originally posted by SuperDonk Originally posted by Jimmydean If only there were some kind of extra security measure people could take. They could even make it "token" sized so you could carry it around with you. Heck, they might even be able to integrate it into a mobile "app". Person who figures this stuff out is gonna be rich I tell ya!
it is what it is not goign to stop me from playing a good game
Originally posted by Raxeon Originally posted by SuperDonk Originally posted by Jimmydean If only there were some kind of extra security measure people could take. They could even make it "token" sized so you could carry it around with you. Heck, they might even be able to integrate it into a mobile "app". Person who figures this stuff out is gonna be rich I tell ya!
It will stop someone like me from buying it though.
Originally posted by Tissmogi So the op got his account hacked and blames SE for bad service, then calls one of the smoothest launches a bad launch? This thread is ridiculous even for MMORPG standards.
I was in full agreement until I read that line in yellow.. I mean come on...
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
Squeenix really has dropped the ball on customer service for a lot of people. Yes, there should be some leeway given due to the fact that the game has so far proven to be more popular than expected (and rightfully so IMO) & 'caught them napping', but you can only ride that chocobo for so long. Eventually they need to be held accountable for both their lack of foresight, and their relatively ineffective (so far) responses to the situation.
Squeenix has been given a second chance in an industry which does not often present the luxury of such a thing, and they need to quickly step up & do whatever it takes to make things right. If they botch things up too badly this time, I can pretty much guarantee there will not only be no further chances for FFXIV, but for Squeenix as a whole within the MMO industry.
On a personal note I'll add that FFXIV is the first FF game I've actually enjoyed since FF9, and I'd really hate to see it fail because Squeenix screwed up something which they should've had down pat by now, given their years of experience with FFXI.
Originally posted by SithosIf you pay for a service and you have to try for days or weeks on end for any form of satisfaction then the company has failed horribly. At no point in this day and age should any paying customer have to spend that amount of time/effort to rectify a potential problem. It is simply unacceptable. The OP has every right as a paying customer to stop paying them for what he perceives as craptastic service. Those who want to try to belittle or make light of him doing so are just furthering the idea that shitty customer service is the "norm" and is to be expected,or they use the fact that they spent weeks on end calling,emailing and such to fix a problem,as a badge of honor.Bad customer service is just exactly that..BAD. To state that it's OK because the game just launched shows a lack of basic understanding of how a company can retain it's player base. Any responsible company would have overstaffed for the initial influx and resulting complaints or issues.The cost/expense of doing so would have been far eclipsed by customer retention in the long run. Shows a spectacular lack of foresight.Sadly it's not just S.E that does this,it's done by the vast majority of MMO companies out there and we as the consumers keep making excuses time after time. Maybe one day we will stand up and let these companies know that it's no longer acceptable.
Originally posted by Distopia Originally posted by Tissmogi So the op got his account hacked and blames SE for bad service, then calls one of the smoothest launches a bad launch? This thread is ridiculous even for MMORPG standards.
What? Just 1 week of problems then it was fixed. The game is polished like no other game before, has tons of content and classes and the most stable client i have seen. You name me one, just one MMO that launched without any server issues and did not have missing classes, skills, auction house problems or game breaking bugs incl. economy rollbacks.
All recent MMO launches had multiple weeks of problems and game breaking bugs or missing features so yes, this was a really smooth launch.
Just name ONE that was this smooth, i dare you.
Uhh... I'm sorry, but any launch where a sizable portion of your playerbase can't log in for either early access, or during the first week of release definitely doesn't qualify for the use of 'smooth' as a descriptor. Quite the opposite in fact.
Also, it would be remiss of me not to say that the OP's account troubles are merely the final event in a string of difficulties involving the less-than-stellar CS offered him by Squeenix thus far.
Edit: Games with better launches?
The Secret World (surprised a lot of people, but it was very smooth)
Lord of the Rings Online
TERA Online (velvety smooth)
Planetside 2 (iffy, but I feel it was marginally better than FFXIV's)
Age of Wushu
Guild Wars 2
Scarlet Blade (horrid game, but launch was smooth)
Path of Exile
Diablo 3 (most difficulties were resolved in 3-4 days)
Shall I continue?
Edit: A few more! (Question was rhetorical anyway)
Wizardry Online (again, game quality is separate from launch 'smoothness')
AirMech (very underrated MOBA)
An MMORPG company has poor customer service!????
You don't say!
Anyone that lets a company's customer service be a reason for not playing an MMORPG plays no MMORPGs.
Originally posted by Spaceweed10 Gold sellers are a cancer on MMO gaming - exterminate them all.