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  • eccotoneccoton Pinehurst, NCPosts: 1,328Member
    Originally posted by Soki123
    Originally posted by JeroKane
    Originally posted by DMKano
    Originally posted by Ikeda
    Originally posted by DMKano 

    Rift for example they make acct mgmt SO EASY, why SE has to make their stuff so obtuse is beyond me.

     

    I think that's the Japanese in them to be completely honest.  They just think differently.  It's not bad, it's just... different.

    And I wouldn't know.  The ONLY digital authenticator I have/had was Rift.  My other ones (WoW, ToR, FFXIV) are on a keychain near my desk.

     

    I understand they are Japanese and that culturally things that make sense to them are unique, that's fine.

    However if you have your game in US/EU regions you should localize the acct mgmt as well, not just the game. QA teams should have identified this as an issue - its too damn confusing - have acct mgmt localized as well.

    I mean for pete's sake have a link in the launcher that says - Did you know you can secure your login with a FREE smartphone app - click here to learn how.

     

    How hard would that be??

     

    Because it is right IN FRONT of Your face every single time you log into Mog Station or the Game Launcher itself!

    Every SINGLE time you see the option to fill in a One Time password! With right under it a link: "What is One Time Password?"

    Click link and voila: http://www.square-enix.com/na/account/otp/

     

    How much more easy do they need it to make? When they practically FACEPALM you With it in the login section of the Launcher!

     

    PS. You can also just use Your own head and do a search for Square Enix in either GooglePlay or iTunes and the software token pops up right in Your face.

     Thank you, was going to respond, you beat me to it. Really funny how people don t read, and it s the company's fault.

    Did you even read my 1st post? It is not only about the suspension, it seems to be issue after issue. At some point as a customer you say enough is enough. You have not reached that point but I have. almost no access for a week, double billings, suspension, inablility to get to CS, These thing spread out over a year in an mmo might be tolerable but all this at launch in only a few got me to that point of not wanting to deal with it anymore. It is not only me this is an issue with SE and FFXIV. It puts a bad taste in my mouth and I am done giving them the benifit of the doubt. There are other places to spend my entertainment dollars. SE does not seem to want them.

  • eccotoneccoton Pinehurst, NCPosts: 1,328Member
    Originally posted by Ridelynn

     


    Originally posted by eccoton

    Originally posted by MalacthAre you sure it was a legit e-mail? Not someone trying to steal your account?
     Yes it is. Since I am an experienced mmo I am aware of e-mail fishing.

     

    But not aware of the fact that you need to use unique passwords? That's how most accounts are "hacked" anymore - they hack some game forum or email or website, farm all the logins and passwords, then try those same account creditials at every single game and web service known to man. They could have got your password 3 years ago, and have just been trying it on everything since.

    It's shockingly surprising how often it works.

    Use the authentication service. It's free.

    God not another one. It was unique to my SE account. No i did not use an authenticator, which I have used in many games. This is a post about a bigger issue not just my suspension read it.

  • SilacoidSilacoid Chicago, ILPosts: 237Member
    So you are quitting because you let your account get hacked when they have a built in system to prevent that.  Either way, coming on here to inform us of that decision isn't really necessary.
  • Soki123Soki123 Kelowna, BCPosts: 1,477Member Uncommon
    Originally posted by eccoton
    Originally posted by Soki123
    Originally posted by JeroKane
    Originally posted by DMKano
    Originally posted by Ikeda
    Originally posted by DMKano 

    Rift for example they make acct mgmt SO EASY, why SE has to make their stuff so obtuse is beyond me.

     

    I think that's the Japanese in them to be completely honest.  They just think differently.  It's not bad, it's just... different.

    And I wouldn't know.  The ONLY digital authenticator I have/had was Rift.  My other ones (WoW, ToR, FFXIV) are on a keychain near my desk.

     

    I understand they are Japanese and that culturally things that make sense to them are unique, that's fine.

    However if you have your game in US/EU regions you should localize the acct mgmt as well, not just the game. QA teams should have identified this as an issue - its too damn confusing - have acct mgmt localized as well.

    I mean for pete's sake have a link in the launcher that says - Did you know you can secure your login with a FREE smartphone app - click here to learn how.

     

    How hard would that be??

     

    Because it is right IN FRONT of Your face every single time you log into Mog Station or the Game Launcher itself!

    Every SINGLE time you see the option to fill in a One Time password! With right under it a link: "What is One Time Password?"

    Click link and voila: http://www.square-enix.com/na/account/otp/

     

    How much more easy do they need it to make? When they practically FACEPALM you With it in the login section of the Launcher!

     

    PS. You can also just use Your own head and do a search for Square Enix in either GooglePlay or iTunes and the software token pops up right in Your face.

     Thank you, was going to respond, you beat me to it. Really funny how people don t read, and it s the company's fault.

    Did you even read my 1st post? It is not only about the suspension, it seems to be issue after issue. At some point as a customer you say enough is enough. You have not reached that point but I have. almost no access for a week, double billings, suspension, inablility to get to CS, These thing spread out over a year in an mmo might be tolerable but all this at launch in only a few got me to that point of not wanting to deal with it anymore. It is not only me this is an issue with SE and FFXIV. It puts a bad taste in my mouth and I am done giving them the benifit of the doubt. There are other places to spend my entertainment dollars. SE does not seem to want them.

     Obviously, you didn t even read what I m commenting on.  I m responding to the people that can t see how easy it is to access and use the ONE TIME PASSWORD. I m not even going to respond to your OP, as you re apparently not caring what anyone is saying, don t even like the game much, and well, IMO, just here to start a thread to whine, and bash anything anyone says. As I stated, I wasn t even talking to you.

  • HusvikHusvik Somewhere, ONPosts: 440Member
    Originally posted by eccoton
    Originally posted by Husvik
    Originally posted by eccoton
    Originally posted by Ikeda
    I'm trying to understand... You're upset because you had a soft enough password/habits that allowed your account to be hacked?  Or the fact that you couldn't get someone immediately on the phone from Square?  Because I know it took me 4 hrs of waiting on the phone with Blizz when my account got hit during the Curse debacle.  It then took 2 days worth of emails to sort out my account.  Ever since, I used a one-time code generator whenever avail.  And it IS available for this game.

     First we are not talking about Blizzard. I have a very secure password. I am an experienced mmo player since 1996 with Meridian 59. I have been hacked before and in WOW and yes it took 2 days. I also said I know I can fight this and work hard to reverse it since I was hacked. What I was pointing out is that after the enitial hype and excitement of the game with so many issues for over two weeks and now I find SE has a hard time with keeping account secure and a hard to reach customer service I find I am done. An example of a good game (not great imo) but I just can not bring myself to keep dealing with SE's issues with games like WOW and Rift out there. I am sure I am not the only one feeling this.

    You've been hacked before?

    I've been playing pretty much as long as you have and have been hacked a total of Zero times (knocks on wood). I'd readdress your password procedures and of course scan your machine regularly, or stop using soft passwords. Use the onscreen keyboard to log in. Use different email address for different accounts

    See if you are logging into your account in location "A" and all of a sudden you log into your account in location "B" (including different IP) your account is immediately locked. So when they logged into your account it was immediately locked. I know i went through this as i logged in at a friends house, i then had to go to my email and unlock the account.

    So for this to happen they had your account password and your email password, that's not sounding good. Are you using the same password for both, are you using the same password or very similar password for other games?

    Ok guy let's get this straight. I know all about passowrds and the possible issues with passwords. I have been online in mmos since 1996 and i have been hacked  only twice once in WOW and here in FFXIV. I understand that even a good password and a player who is knowledgable can get hacked. First I do not even know I was hacked since I can not get to CS. It might be another issue. The e-mail i recieved said I violated user agreement and the section on gold selling or buying was quoted. The date was 9/9. I did not log in yesterday or ever bought gold in any game pure and simple. I realize I can spend  a few days to a week to fix this but why should I be put through another hassle? The reason I statred this thread was not about hacking, passwords, or being suspended. It was I am simply tired of the continuing issues with this game and how SE deals with it. Your experiences maybe be different and flawless but mine is plagued with continuing issues. As a customer I am simply tired of dealing with it for a game that is good but not great for me.

     

    Hey i'd be PO'd too. What I'm trying to point out is that for them to have hacked your account they would have to had:

    Your email address and password - definitely

    and possibly started with
     
    Your game userid and password - maybe

    I guess the bottom line here is change your email password now!

    Scenario 1) If they did have your game userid and password your account would have been instantaneously locked then would have to be unlocked via your email.

    Scenario 2) They simply used your email account to gain access to your game userid and change your game password.

     

     

  • eccotoneccoton Pinehurst, NCPosts: 1,328Member
    Originally posted by Silacoid
    So you are quitting because you let your account get hacked when they have a built in system to prevent that.  Either way, coming on here to inform us of that decision isn't really necessary.

    I will respond with respect since you have been a member since 03. Like you I come here to discuss my mmo experience and to inform others about mine not yours. If you read my post you will see I like the game. If you have been following SE you will know their customer service has a history of being bad.

    I think someone who is experienced on mmos and understands the issues with a launch and finds a company to be falling short of what a customer should expect is a good reason to come here and post their experience. It is up to your to decide if it has any bearing on your feelings about the game and company. This is one of the main sevices mmorpg provides a forum to relay our experiences. If you notice I have been here like you many years and this is one of my first post about a truely negative experience with a game company.

  • RalstlinRalstlin Las PalmasPosts: 234Member

    not trolling just my thoughts.

     

    And if i am wrong then:

     

    You got hacked? your fault. Probably a random not-secure FFXIV site, a trojan, anything. I have been playings MMO since90s too and never got hacked. And if i get someday, i will not claim my rage over service, because is not that they sneaked your password,  was YOUR fault.

     "It is just not worth the effort." 

    Dont worth the effort to recover your account, but yes to come forums and write 2 paragraphs about how bad SE is. If u dont care, u dont care and u dont come here to cry. If u care, u had to call them and wait whatever is needed, emails etc. IF you care but you dont want to contact them is because u know is your fault. and thats why i think u bought gold.

    as i said, Byebye.

  • eccotoneccoton Pinehurst, NCPosts: 1,328Member
    Originally posted by Ralstlin

    not trolling just my thoughts.

     

    And if i am wrong then:

     

    You got hacked? your fault. Probably a random not-secure FFXIV site, a trojan, anything. I have been playings MMO since90s too and never got hacked. And if i get someday, i will not claim my rage over service, because is not that they sneaked your password,  was YOUR fault.

     "It is just not worth the effort." 

    Dont worth the effort to recover your account, but yes to come forums and write 2 paragraphs about how bad SE is. If u dont care, u dont care and u dont come here to cry. If u care, u had to call them and wait whatever is needed, emails etc. IF you care but you dont want to contact them is because u know is your fault. and thats why i think u bought gold.

    as i said, Byebye.

    I will refer you to my earlier comment:

    I think someone who is experienced on mmos and understands the issues with a launch and finds a company to be falling short of what a customer should expect is a good reason to come here and post their experience. It is up to your to decide if it has any bearing on your feelings about the game and company. This is one of the main sevices mmorpg provides a forum to relay our experiences. If you notice I have been here like you many years and this is one of my first post about a truely negative experience with a game company.

    As far as gold all I can say is I never bought or sold gold. Nothing I can do to make you believe this but I have not. I am pointing out in my case a long line of issues with FFXIV it is not only the suspension. It was also the double billing and launch issues.

  • teknotazteknotaz san antonio, TXPosts: 112Member
    i had this problem with NCSoft. account got hacked, got it banned, call NCSoft, got it back, and got banned again because a GM thought i was the gold seller. people need to verify IP's before thinking. everytime you log in to and game, it records your IP.

    image

  • MiracleDownMiracleDown Saint Helena, CAPosts: 10Member Uncommon
    Originally posted by eccoton

    Well Square Enix just lost my business. After the messed up launch, I received an e-mail that my account has been suspended for gold selling. They say the violation happened yesterday, I did not even log in yesterday so my account was already hacked. Now I realize I can fight this but I tried to contact SE by phone and could not get through. It is just not worth the effort. 

    I liked the game but this last weekend I did not play much only about 2 hours. I just did not have that fever to log in. I would be keeping my account for at least a few months even though FFXIV did not take me away from WOW or Rift it was good enough to continue to play and I wanted to give it a chance. However all the hassles are just not worth fighting through. So the reason I am leaving is not the game itself, it is ok, but SE handling of the game and my account. This thread is not to attack the game or get others to leave it is a good game but to show at least one customer is leaving because SE just does not have it together and I am tired of waiting since there are plenty of other options.  It just is not worth the hassles for me.

    It's a good thing you didn't get through to someone on the phone, because you wouldn't have been any happier. I don't believe I've ever received such bad customer service from any company. Here's a quote from a thread I made on the official forums about the ordeal: (http://forum.square-enix.com/ffxiv/threads/87165-Playing-two-characters-simultaneously)

    "I just got off the phone with Square-Enix customer service after being on hold for 50+ minutes only to be hurried off the phone by a woman who claimed that the "implied statement" in the FAQ article above was simply "lost in translation," from Japanese to English (even though they list the same information here: http://support.jp.square-enix.com/fa...5&id=5383&la=2, as does Europe here: http://support.eu.square-enix.com/fa...5&id=5383&la=2), and that players are actually not able to play more than one character at the same time without having to pay for two separate game copies, and two monthly charges for two separate service accounts. If this is the case, why would the article read, "To use 3 characters simultaneously," and then state that only 2 registration codes are required?

    I then asked her for instructions on how to get to the live chat section of FFXIV: ARR's support page, because I've been scowering the internet for instructions, and I thought if I got them directly from Square-Enix, I couldn't go wrong. However, her instructions were vague, giving me this link (http://support.na.square-enix.com/) and telling me that I simply had to click on FFXIV and open up a new ticket.

    As I had already spent plenty of time searching this site, I asked her if she could sit with me while I got to where she was instructing me to be. She told me that she couldn't wait on the phone with me to fill out a new ticket and that she had other customers to assist. I reassured her that I only wanted to confirm that I was doing what I was supposed to be doing, per her instructions, and I asked her to please be patient with me, and she continued to make me feel very rushed, and agitated (still feel sick to my stomach after being off the phone for about 45 minutes).

    I was silent. Panicked. I literally could not think while I was on the phone with her. She made me feel like an idiot.

    "Hello? Hello...?" she asked.

    I kept reassuring her that I was still on the phone with her as I was hurrying through the support page to find any possible inkling of "LIVE CHAT." She told me that she could answer any remaining questions I had and that I didn't need to even go to live chat in order to get an answer (I just wanted a second opinion - I got the feeling she didn't know about the topic). As I was doing this, she said, "Thank you for calling Square-Enix. Have a good day." and hung up on me.

    Now, I'm sure other players can attest to the fact that "LIVE CHAT" can be found nowhere within FFXIV's support sections. This hadn't occurred to me to be a definitive fact until after the call with support ended."

    I honestly don't want to give them any more money if they can't treat their customers with due respect. For a game company, great customer service should be at the top of its priorities. I got the game for about $17-18, and I have yet to pay for any subscription - I think I may just keep it that way. There are plenty of other great subscription games coming down the pipes, and their customer service cannot be as atrocious as it is at Square-Enix.

  • TsuruTsuru Silverspring, MDPosts: 264Member Uncommon
  • Darknessguy64Darknessguy64 Darkness, CAPosts: 233Member
    Sorry to lose you OP. Good luck with your next game.
  • DMKanoDMKano Gamercentral, AKPosts: 8,494Member Uncommon
    Originally posted by JeroKane
    Originally posted by DMKano
    Originally posted by Ikeda
    Originally posted by DMKano 

    Rift for example they make acct mgmt SO EASY, why SE has to make their stuff so obtuse is beyond me.

     

    I think that's the Japanese in them to be completely honest.  They just think differently.  It's not bad, it's just... different.

    And I wouldn't know.  The ONLY digital authenticator I have/had was Rift.  My other ones (WoW, ToR, FFXIV) are on a keychain near my desk.

     

    I understand they are Japanese and that culturally things that make sense to them are unique, that's fine.

    However if you have your game in US/EU regions you should localize the acct mgmt as well, not just the game. QA teams should have identified this as an issue - its too damn confusing - have acct mgmt localized as well.

    I mean for pete's sake have a link in the launcher that says - Did you know you can secure your login with a FREE smartphone app - click here to learn how.

     

    How hard would that be??

     

    Because it is right IN FRONT of Your face every single time you log into Mog Station or the Game Launcher itself!

    Every SINGLE time you see the option to fill in a One Time password! With right under it a link: "What is One Time Password?"

    Click link and voila: http://www.square-enix.com/na/account/otp/

     

    How much more easy do they need it to make? When they practically FACEPALM you With it in the login section of the Launcher!

     

    PS. You can also just use Your own head and do a search for Square Enix in either GooglePlay or iTunes and the software token pops up right in Your face.

    I only logged into mogstation once - when I first created my account, I looked and could only find the FOB token, no smartphone anywhere.

    So looking at the patcher OTP I assumed that was for the fob only which I didnt want to purchase.

    It was not obvious couple of weeks ago, I logged into mogststion today and found it easily.

    How many players know about the mogstation?

    Why are there so many different websites for account management?

    Seriously confusing.

     

    BTW - thank you guys in this thread for letting me know that SE had a smartphone OTP app, I have it setup now :)

    I honestly tried doing this a couple of weeks ago and couldn't find it anywhere.

     

  • AoriAori Carbondale, ILPosts: 1,886Member Uncommon

    Well you either used qwerty as a password, clicked on a stupid link, went to ffxivgold.com, used the same password as a public forum or you were in fact doing something you shouldn't have if you're the mmo vet you claim to be. Probably using an AHK script in some gathering location.

    It is always the same, it wasn't me! it was a conspiracy against my account! Then you have the people with the testimonials of how they are anti cheating and have all of the security measures and still lose their accounts.

    As for FFXIV customer service, it is overloaded and unequipped to handle what happened with their launch. Though I'm not defending them, it is ridiculous I can call them up and get people are absolutely hate their job.

  • Hitman211Hitman211 bannedville, IDPosts: 52Member

    I cant believe someone fell for the old 'your account has been hacked please log in with the link" things.

     

  • AoriAori Carbondale, ILPosts: 1,886Member Uncommon
    Originally posted by Hitman211

    I cant believe someone fell for the old 'your account has been hacked please log in with the link" things.

     

    Believe it or not.. a lot of people have been clicking this link and blaming SE for getting them hacked.

  • DMKanoDMKano Gamercentral, AKPosts: 8,494Member Uncommon
    Originally posted by Aori

    Well you either used qwerty as a password, clicked on a stupid link, went to ffxivgold.com, used the same password as a public forum or you were in fact doing something you shouldn't have if you're the mmo vet you claim to be. Probably using an AHK script in some gathering location.

    It is always the same, it wasn't me! it was a conspiracy against my account! Then you have the people with the testimonials of how they are anti cheating and have all of the security measures and still lose their accounts.

    As for FFXIV customer service, it is overloaded and unequipped to handle what happened with their launch. Though I'm not defending them, it is ridiculous I can call them up and get people are absolutely hate their job.

    SE just put a link on lodestone where they are basically saying they see a high number of login attempts using credentials from other companies compromised accounts.

    So if you have the same usr/pwd that you used for WoW years ago, that's how you get hacked.

     

  • SalengerSalenger Pottageville, ONPosts: 521Member

    I would just state yoru story to SE, they can tell where the account in question was logged in from etc, Thing i do not understand though is that if your account was hacked why would the password still be the same?  I mean anytime I have heard about accounts being hacked the password is generally changed and you cannot change it back without a huge episode with support (In most cases).

    I am not trying to assume this but did you buy gold within the game? That will also get you banned as its against the EULA/TOS, Or have you bought gold from a company before for another game? Usually dealing with these asian scumbags results in nothing good in the end.  Player Auctions for instance was accused of stealing hundreds of game accounts from players that has used their site for purchasing virtual items.

    So basically what I am saying is that your story is hard to believe unless you have not attempted to deal with SE support more than once, and if you have give it time...so many people playing the game atm...just be patient.  But if you did buy gold in game or previously for another...then you only have yourself to blame.

  • PurutzilPurutzil East Stroudsburg, PAPosts: 2,923Member Uncommon

    Sorry but it is YOUR FAULT. If you are hacked it is YOUR OWN FAULT. Whether its visiting shady websites or reusing passwords, it would be on your end. Sure, the slow support isn't helping, but in the end the situation is on your end.

     

    Sorry, just feel its silly how you complain about this. Yes, support could be better but this issue is 100% on your end and your fault.  Hopefully it teaches you to be more careful with your passwords or where you surf or what you download.

  • AoriAori Carbondale, ILPosts: 1,886Member Uncommon
    Originally posted by DMKano
    Originally posted by Aori

    Well you either used qwerty as a password, clicked on a stupid link, went to ffxivgold.com, used the same password as a public forum or you were in fact doing something you shouldn't have if you're the mmo vet you claim to be. Probably using an AHK script in some gathering location.

    It is always the same, it wasn't me! it was a conspiracy against my account! Then you have the people with the testimonials of how they are anti cheating and have all of the security measures and still lose their accounts.

    As for FFXIV customer service, it is overloaded and unequipped to handle what happened with their launch. Though I'm not defending them, it is ridiculous I can call them up and get people are absolutely hate their job.

    SE just put a link on lodestone where they are basically saying they see a high number of login attempts using credentials from other companies compromised accounts.

    So if you have the same usr/pwd that you used for WoW years ago, that's how you get hacked.

     

    There are tons of ways to get "hacked" and they all boil down to carelessness.

  • DrCokePepsiDrCokePepsi Boston, MAPosts: 158Member


    Originally posted by eccoton
    Well Square Enix just lost my business. After the messed up launch, I received an e-mail that my account has been suspended for gold selling. They say the violation happened yesterday, I did not even log in yesterday so my account was already hacked. Now I realize I can fight this but I tried to contact SE by phone and could not get through. It is just not worth the effort. I liked the game but this last weekend I did not play much only about 2 hours. I just did not have that fever to log in. I would be keeping my account for at least a few months even though FFXIV did not take me away from WOW or Rift it was good enough to continue to play and I wanted to give it a chance. However all the hassles are just not worth fighting through. So the reason I am leaving is not the game itself, it is ok, but SE handling of the game and my account. This thread is not to attack the game or get others to leave it is a good game but to show at least one customer is leaving because SE just does not have it together and I am tired of waiting since there are plenty of other options.  It just is not worth the hassles for me.
    As a seasoned ex-runescape vet, this was the norm in gaming unfrotunately, bastards/ cancer to the industry just hack, and fuck with people all the time, nothing gets me angrier than someone who is so unfortunate that they have to hack accounts for pleasure, and I'm equally as angry at the bastards who ruin the industry with gold-spam and the such.

    I'm quite sorry for you man :/ FFXIV, though not quite the sandbox ive been waiting for, is the next best thing that has come to the industry as of late and hope we can play together at a later date. Whatever gets you down, come back stronger than ever.

    As for your lack of faith in the game as of right now, this is one of the rockiest launches I've seen in a while, don't lose hope, this game WILL if not be BETTER than the customer service, stability, and bug-free content than other mmos out today after everything is handled.

  • LugorsLugors colorado springs, COPosts: 180Member

    I am liking the game as it is right now, but just like a restaurant with great food and lousy service, why would you go back. Understand, if you get your account hacked, SE will get around to banning you, and you will need to buy another box if you want to keep playing. This is win/win for SE, because if you are dedicated, they will get another sale, and if not, then you aren't there to clog up the servers.

     

    SE 's overly complex and entirely needless registration system greatly contributes to this problem making phishing all the more likely. You wind up putting your email, password, game code in dozens of times in order to get the game registered and working. One phishing email in the middle of your registration process is all that it will take.

     

    Players do bear some of the blame in this to by practicing poor account security. Gold sellers have lists of emails and passwords from other games they've hacked. Anyone using the same email and the same password for another MMO increases the likely hood of getting your account hacked. And anyone buying gold is obtaining it from a gold seller who hacked an account to get it.

     

  • DMKanoDMKano Gamercentral, AKPosts: 8,494Member Uncommon
    Originally posted by Aori
    Originally posted by DMKano
    Originally posted by Aori

    Well you either used qwerty as a password, clicked on a stupid link, went to ffxivgold.com, used the same password as a public forum or you were in fact doing something you shouldn't have if you're the mmo vet you claim to be. Probably using an AHK script in some gathering location.

    It is always the same, it wasn't me! it was a conspiracy against my account! Then you have the people with the testimonials of how they are anti cheating and have all of the security measures and still lose their accounts.

    As for FFXIV customer service, it is overloaded and unequipped to handle what happened with their launch. Though I'm not defending them, it is ridiculous I can call them up and get people are absolutely hate their job.

    SE just put a link on lodestone where they are basically saying they see a high number of login attempts using credentials from other companies compromised accounts.

    So if you have the same usr/pwd that you used for WoW years ago, that's how you get hacked.

     

    There are tons of ways to get "hacked" and they all boil down to carelessness.

     

    Not always - companies do get breached as well (Blizzard, NcSoft and Trion have had their databases with usernames and passwords stolen) so it is not *always* the user, but most times it is.

     

  • NaralNaral Solway, MNPosts: 751Member
    Originally posted by JeroKane
    Originally posted by grimal

     

    Yep.  There are countless posts about this all over their forums (or at least the ones they haven't removed already).

    But there are some in this thread and website that would rather blame the player because they feel threatened when you criticize the company or game.

    I think this information needs to be out there because people are having issues left and right on a variety of different levels and one should not be allowed to silence these just because the game happens to be your little darling at the moment.

    No one is saying in this thread it´s the player´s fault!

    This crap With Customer Support happens With EVERY SINGLE MMO and expansion launch!

    We are in the middle of an initial rush period of launch!

    They are completely overloaded.

    Again! Try reach ANY support of ANY MMO at launch / expansion launch!

    Good Luck! As you will encounter the EXACT same.

    It was the same With WoW and each of their expac launches.

    It was the same With EQ2 and each of their expac launches.

    It was the same With Turbine, TRION, NCSoft, EA/Bioware, etc

    I have to disagree wholeheartedly from my personal experience. I had problems requiring CS in WoW, EQ2, and Rifts, all within the first week of launch of either the game or the expansion, and I doubt I waited more than ten minutes each time for someone on the phone who helped me solve my issue. Blizzard of late has gotten VERY good and very streamlined. I reclaimed a hacked account and got all of my stuff back (from a reasonable roll back point) from an account that had been dormant for two years in less than 15 minutes from the time I dialed the call.

    I am not saying others did not have problems, but my experience (and that of my wife and friends) with the companies I mentioned have been very good, and very fast, even in crunch times.

    A responsible company would triple their staff with temp workers during launches.

  • kilunkilun Apopka, FLPosts: 709Member Common
    Originally posted by Naral
    Originally posted by JeroKane
    Originally posted by grimal

     

    Yep.  There are countless posts about this all over their forums (or at least the ones they haven't removed already).

    But there are some in this thread and website that would rather blame the player because they feel threatened when you criticize the company or game.

    I think this information needs to be out there because people are having issues left and right on a variety of different levels and one should not be allowed to silence these just because the game happens to be your little darling at the moment.

    No one is saying in this thread it´s the player´s fault!

    This crap With Customer Support happens With EVERY SINGLE MMO and expansion launch!

    We are in the middle of an initial rush period of launch!

    They are completely overloaded.

    Again! Try reach ANY support of ANY MMO at launch / expansion launch!

    Good Luck! As you will encounter the EXACT same.

    It was the same With WoW and each of their expac launches.

    It was the same With EQ2 and each of their expac launches.

    It was the same With Turbine, TRION, NCSoft, EA/Bioware, etc

    I have to disagree wholeheartedly from my personal experience. I had problems requiring CS in WoW, EQ2, and Rifts, all within the first week of launch of either the game or the expansion, and I doubt I waited more than ten minutes each time for someone on the phone who helped me solve my issue. Blizzard of late has gotten VERY good and very streamlined. I reclaimed a hacked account and got all of my stuff back (from a reasonable roll back point) from an account that had been dormant for two years in less than 15 minutes from the time I dialed the call.

    I am not saying others did not have problems, but my experience (and that of my wife and friends) with the companies I mentioned have been very good, and very fast, even in crunch times.

    A responsible company would triple their staff with temp workers during launches.

    They also would of included some kind of account lock for a different IP.  I find these amazing in security, sure they are a hassle for people who travel, but overall they are excellent for stopping hacks.

    As others have said, they make an APP and sell a security key.  If you don't want to use either, that's your own fault.  You can have one of a billion machines that you can purchase that let you have an added layer of security.

    www.ozumgames.com

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