It looks like you're new here. If you want to get involved, click one of these buttons!
So last year I preordered DF:UW after playing and enjoying the original DF. I had 2 accounts in my household and both were linked to previous accounts so as to get the discount.
However, sometime last fall I realized that this new game wasn't for me. So, just prior to release, I cancelled both my accounts and the on going subscriptions. I was concerned at the time that there is no way to delete your credit card information from their system.
A couple weeks ago I noticed a charge for the month of July his my account. I immediately submitted a ticket. My account was still intact, there was no password change and I had not been hacked in any way. After having them close my ticket 3 times immediately following the initial automated response and for no reason, I finally got a different automated response saying that there are no refunds, and that the security of the account was my responsibility....etc. The ticket was closed again.
I immediately resubmitted that the account was not hacked, and that even if it had ben hacked the only reason this happened is because when you cancel your subscripion it does not allow you to erase your payment details.
This is a long story short deal. But, in the end I am here to warn you guys about doing business with this company. I'm not concerned about my money, but I am concered that this VERY dishonest company still has my credit card information in their system and they will not allow me to erase it. So today I reported AV to the fraud department of my Bank(also cardholder.) I will get the money back.
I would recommend anyone who, like me cancelled your subscription, to review your CC bills. AV cannot be trusted and once they steal your money they will simply tell you "no refunds"