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All of the EU servers are currently locked for new characters. So basically anyone joining from the EU now cannot play, at all.
I know there were a whole bunch of people trying to defend them locking servers yesterday but this situation is just absurd now... When someone buys a game you expect to be able to play it sans server downtime and login queues. SE is basically saying to all new EU players "we have too many people, go away". That is a very negative first impression.