Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Fuzzy Avatars Solved! Please re-upload your avatar if it was fuzzy!

Old accounts can't be used / restored ?

genoshangenoshan WollongongPosts: 51Member Uncommon

I played rift at release, and decided to re-download and pick up where I left off. Although it appears I cannot use my old account from back when ...

 

Seems stupid to me, I paid for the game and a sub and kind of expect to be able tp play again with my old characters.

 

The response from customer service was border line rude, just a straight, we cannot help you.

 

Anyone else had this issue ?

Comments

  • muffins89muffins89 Yakima, WAPosts: 1,306Member Uncommon
    I re-activated mine just fine. 

    I think the prostitute mod corrupted your game files man. -elhefen

  • AbimorAbimor phoenix, AZPosts: 329Member Uncommon
    what did they say?
  • Lord.BachusLord.Bachus Den HelderPosts: 9,064Member Uncommon

    MY characters where all there when i revived the game after ftp..

     

    Maybe your account got somehow banned?

    Best MMO experiences : EQ(PvE), DAoC(PvP), WoW(total package) LOTRO (worldfeel) GW2 (Artstyle and animations and worlddesign) SWTOR (Story immersion) TSW (story) ESO (character advancement)

  • genoshangenoshan WollongongPosts: 51Member Uncommon
     Response
    Hello!

    Thank you for contacting us regarding RIFT. Unfortunately, we're unable to assist with your request. I apologize for the inconvenience, as we try to make every effort to correct any issue our players may have. 

    The following knowledge base articles may help with your issue: 
    - Faction, Race, Cosmetic, and Name changes: https://support.trionworlds.com/app/answers/detail/a_id/1581
    - Planar Attunement Resets: <a data-cke-saved-href="https://support.trionworlds.com/app/answers/detail/a_id/1133"; href="https://support.trionworlds.com/app/answers/detail/a_id/1133"; target="_blank" t_prs"="">https://support.trionworlds.com/app/answers/detail/a_id/1133

    If the issue you're experiencing is the result of a bug, please update this incident with the details of what you're experiencing. Thanks for your continued support of Trion Worlds and for playing RIFT. Your reference number for this question is 130626-002725.

    Sincerely,
    Trion Worlds Customer Support
     

    [---001:000680:03548---]

     

    Direct copy / paste of response.

  • muffins89muffins89 Yakima, WAPosts: 1,306Member Uncommon
    they have 24/7 irc chat if im not mistaken.  i'd try that route over email.

    I think the prostitute mod corrupted your game files man. -elhefen

  • AbimorAbimor phoenix, AZPosts: 329Member Uncommon
    Ya i did not have any problems updating my account either i would try the live chat.
  • niceguy3978niceguy3978 Gainesville, FLPosts: 2,000Member
    My old account worked just fine.
  • Ethegro26Ethegro26 VeenendaalPosts: 1Member
    I had no problem reactivating my account.
  • DrannyDranny BarnsleyPosts: 276Member Uncommon

    Originally posted by genoshan

    I played rift at release, and decided to re-download and pick up where I left off. Although it appears I cannot use my old account from back when ...

     

    Seems stupid to me, I paid for the game and a sub and kind of expect to be able tp play again with my old characters.

     

    The response from customer service was border line rude, just a straight, we cannot help you.

     

    Anyone else had this issue ?

    Originally posted by genoshan

     Response
    Hello!

    Thank you for contacting us regarding RIFT. Unfortunately, we're unable to assist with your request. I apologize for the inconvenience, as we try to make every effort to correct any issue our players may have. 

    The following knowledge base articles may help with your issue: 
    - Faction, Race, Cosmetic, and Name changes: https://support.trionworlds.com/app/answers/detail/a_id/1581
    - Planar Attunement Resets: <a data-cke-saved-href="https://support.trionworlds.com/app/answers/detail/a_id/1133"; href="https://support.trionworlds.com/app/answers/detail/a_id/1133"; target="_blank" t_prs"="">https://support.trionworlds.com/app/answers/detail/a_id/1133

    If the issue you're experiencing is the result of a bug, please update this incident with the details of what you're experiencing. Thanks for your continued support of Trion Worlds and for playing RIFT. Your reference number for this question is 130626-002725.

    Sincerely,
    Trion Worlds Customer Support
     

    [---001:000680:03548---]

     

    Direct copy / paste of response.


    Not heard of anyone having issues with old account.

    I wouldn't say they were rude they just answered your question.

    And what did you send to them seems a bit strange they cannot help you had a couple of friends only played the first week at launch  and were able to login right away once F2P hit.

  • genoshangenoshan WollongongPosts: 51Member Uncommon

    So i tried again and got the same reply. The live chat is not in my time zone, but will try them.

     

    I can see my account in my account management page, just no characters showing up at log in.

  • DrannyDranny BarnsleyPosts: 276Member Uncommon
    Originally posted by genoshan

    So i tried again and got the same reply. The live chat is not in my time zone, but will try them.

     

    I can see my account in my account management page, just no characters showing up at log in.

    So you can login but there is no characters.?

    Did you delete them when you stopped playing or is there a chance you deleted them when you stopped playing.?

    If you deleted them when you stopped playing there is a chance they may not be able to restore your characters hence the reason they cannot help you.

    Hope you can get back to playing the game soon even if it means starting again. are you EU or US.?

  • SeariasSearias Edmonton, ABPosts: 712Member Uncommon
    Was your account hacked and the hacker delete your characters? I just loaded the game and ran it and my game works and able to use all my characters, I pre-ordered the game and only played it for like 10 days after release, so there must be something else going on with your account.

    <InvalidTag type="text/javascript" src="http://www.gamebreaker.tv/cce/e.js"></script><div class="cce_pane" content-slug="which-world-of-warcraft-villain-are-you" ctype="quiz" d="http://www.gamebreaker.tv"></div>;

  • genoshangenoshan WollongongPosts: 51Member Uncommon

    No, i did not delete characters. I can even find old posts I made on the forums. My forum account below.

    Total Posts
    Posts Per Day
    0.01
    General Information
    Join Date
    01-26-2011
    <dl stats"="">
    Referrals
    0
     
     
  • SeariasSearias Edmonton, ABPosts: 712Member Uncommon
    Originally posted by genoshan

    No, i did not delete characters. I can even find old posts I made on the forums. My forum account below.

    Total Posts
    Posts Per Day
    0.01
    General Information
    Join Date
    01-26-2011
    <dl stats"="">
    Referrals
    0
     
     

    If you read what i said, it says that the hacker might have deleted your characters :P.

    <InvalidTag type="text/javascript" src="http://www.gamebreaker.tv/cce/e.js"></script><div class="cce_pane" content-slug="which-world-of-warcraft-villain-are-you" ctype="quiz" d="http://www.gamebreaker.tv"></div>;

  • DrannyDranny BarnsleyPosts: 276Member Uncommon
    I'm on EU Zaviel send me a pm and I will try and hook you up with a mount,bags and a little plat to get you on your way again.
  • hfztthfztt GlostrupPosts: 839Member Uncommon
    Originally posted by genoshan
     Response
    Hello!

    Thank you for contacting us regarding RIFT. Unfortunately, we're unable to assist with your request. I apologize for the inconvenience, as we try to make every effort to correct any issue our players may have. 

    The following knowledge base articles may help with your issue: 
    - Faction, Race, Cosmetic, and Name changes: https://support.trionworlds.com/app/answers/detail/a_id/1581
    - Planar Attunement Resets: <a data-cke-saved-href="https://support.trionworlds.com/app/answers/detail/a_id/1133"; href="https://support.trionworlds.com/app/answers/detail/a_id/1133"; target="_blank" t_prs"="">https://support.trionworlds.com/app/answers/detail/a_id/1133

    If the issue you're experiencing is the result of a bug, please update this incident with the details of what you're experiencing. Thanks for your continued support of Trion Worlds and for playing RIFT. Your reference number for this question is 130626-002725.

    Sincerely,
    Trion Worlds Customer Support
     

    [---001:000680:03548---]

     

    Direct copy / paste of response.

    Response is not worth much without the original question. Direct copy paste of your original request mail would be helpfull.

  • evilastroevilastro EdinburghPosts: 4,270Member
    I only played one month at launch and all my characters were there.
  • shadowklawshadowklaw Seattle, WAPosts: 6Member Uncommon
    Are you sure you're checking the correct datacenter? (NA vs EU)

    "Nothing is easier than to denounce the evildoer, nothing is more difficult than to understand him." - Fyodor Dostoevsky

  • TraugarTraugar Robbinsville, NCPosts: 183Member Uncommon
    I was able to log in just fine.  
  • genoshangenoshan WollongongPosts: 51Member Uncommon

    I have just discovered the server I played on was Briarcliff. By the time the live chat comes online I will be asleep :(

     

  • DrannyDranny BarnsleyPosts: 276Member Uncommon
    Originally posted by genoshan

    I have just discovered the server I played on was Briarcliff. By the time the live chat comes online I will be asleep :(

     

    Well might be time to reroll or wait it out. Shame your not on the EU would have tried to help you out to get restarted.

  • DarwaDarwa CambridgePosts: 2,184Member Common

    On the game launcher, click 'SETTINGS' and make sure your region is set to North America (Briarcliff is a NA server, right?).

     

    I recently reactivated my 'launch' account with no issue other than not checking that. Had a bit of a panic when no toons showed up :)

  • KeushpuppyKeushpuppy Wenatchee, WAPosts: 118Member Uncommon
    Had same problem as I was originaly on same server. Your chars are there they need to be migrated (free) to an active server. You can still get to them in the shard selection screen.
  • DrannyDranny BarnsleyPosts: 276Member Uncommon
    Did you get your problem sorted .?
Sign In or Register to comment.