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The relationship between developer and player is a strange one (and sometimes fuzzy with things like player-contributed content), but this is an interesting thread:
After reading this, the thoughts "holy Thread" and "dark night of the soul" come to mind. From about 6 pm to 4 am last night (Chicago time) Vendetta's lead dev Incarnate corresponded with a couple of well known VO players on the forums, apparently doing little else before getting ready for a trip to the city. That's ten hours.
Inc went from responding to one player's indictment that VO had unintentionally introduced a "pay-to-win" mechanic to making general comments on game development, the cost of massive goals, developer-player relations, middle-end game versus game intro, as well as outlining some tragic personal circumstances that have recently occurred. Anyone interested in the industry may find it an enlightening read.
It would be nice to see more game companies adopt Guild Software's glass-door relationship with their playerbase.