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Currently Scarlet Blade 1 month into Open Beta(3 weeks into Commurcial release) is having bug where your characters might get wiped, this has gone on for a week(since first character wipe) and there has been no progress or messeges from Aeria Games that this might get fixed soon.
Currently it's a game where you have a high chance to get wiped, peoples who have used 15,000 USD on the game has been wiped from the servers and Aeria offers no refound of the wipe becouse when you take the chance to use the Item Mall you dont have the right to claim any refound either with money or AP through Aeria games.
I've used 3500 USD and after 5 days after my characters got wiped i got a messege where Aeria is currently looking into the matter, but if i want my character back i'll have to make a new one with the same name and start over. I demanded a refound on my AP, Aeria stated that AP refounds were not possible and declined the demand.
This is a Pay2WIn game, where you also have to pay 200USD for an outfit, and currently you have to take the high risk of getting wiped without getting your characters or items back.