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wow people are going nuts in game lol.. anyway to claim your founders pack items do the first quest from the sergeant where he tells you to walk over and talk to the guy and get the town clothes then return to the sgt and finish that quest, then accept the first main quest for the halls. By then you should get a email about your founders pack.
To actually claim your items you need to visit the "postal carrier" in town and then you can claim the items in the mail(just look at your map he is near the center of town close to all the other venders and auction house and such). To claim your astral diamonds look at the icons on the top middle of the screen. The third one from the left is a Z with a diamond next to it. Click on the and it will open the astal diamond exchange and from there you can "claim" your diamonds..
The companion you can use right away but the mounts you will have to wait till level 20
I angered the clerk in a clothing shop today. She asked me what size I was and I said actual, because I am not to scale. I like vending machines 'cause snacks are better when they fall. If I buy a candy bar at a store, oftentimes, I will drop it... so that it achieves its maximum flavor potential. --Mitch Hedberg