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My wife tried to log into her account for the third time since creation tonight to find that she was PERMANENTLY banned for "abusing an in-game exploit"
I contacted support, and while waiting went to the account issues section of the forum to find a merged thread of hundreds of users experiencing the same issue for no reason. On top of it all, the moderators (who merged the thread, mind you, meaning they're aware of the issue's existence) have yet to make any comments, despite three pages of disgruntled customers.
Great first impression, Arenanet.
EDIT: I can't spell.
Currently playing: GW2 (Maguuma), DAoC (Uthgard), & Aion
Waiting For / Watching: TUG, CU, Black Desert, Archeage,Wildstar, and ESO.