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No this is not again about the creative mistakes EA did. Nor about how EA *always* forced games to launch way before they are ready and finished.
No, my friends, this is about COMMUNICATION.
I assume you have heard the term.
Fast backwards to 2011. Some EA bloke dropped the bomb, saying, there are no gay characters in Star Wars. You remember, the Same Gender Romance debate. No, I don't care on which side you stand. Fact was, it took EA FIVE MONTHS to finally open their damn traps and SAY something about the issue, while about 20000 posts of flamwars roared on their forum. No I am not making that number up.
FIVE MONTHS of silence while flames never ceased from both sides, supporters and protesters.
Back to the present.
Sim City is in ruins. Thousands of people (including le me) lost DAYS of progress because savegames were reset or suddenly could for ominous reasons no longer be loaded. Because Sim City was made "kinda as MMO" als Lucy Liar Bradshaw said. That woman who claimed all sims were individually calculated, HENCE the cloud was necessary, which was proven to be a big fat lie. Like most stuff they claimed about the online necessity was LIE flat into the customer faces.
As you might expect, their forums are aflame.
And what does EA tell the customers about this issue?
You guessed it, absofrigginglutely nothing. Nada. Zilch. Rien. Nichts! It the sequel: "Silence of the Developers 2" Or rather variant 10 or 20.
You see, it is human to err. I can accept and forgive, I am not that harsh. Really. But if a developer treats me as shit, staying silent and ignoring me, the paying customer, for MONTHS, then I have no respect and no understanding for a company at all. In such a crisis a company needs DAILY clear updated info about the ongoings and possible changes. DAILY!
This company so has lost it. Losing days and days of progress is certaily the most disheartning experience in games you can have. And then not even commenting, not even trying to help and give daily info about the progress is... just so bad and wrong on so many levels, that I think EA really needs to experience a FALL so these sort of arrogant game developers understand the importance of communication.
People don't ask questions to get answers - they ask questions to show how smart they are. - Dogbert