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When you file the dispute claim software not delivered and specifically state you paid for this back in December when they stated clearly in posts we would have the production launch in January, then they stated February, and it is now March and still not in production. So they have not delivered on what they stated at all.
So that way you are not lying at all and it is using the very words posted by AV. This is not a troll thread and is 100% honest because they have not delivered the goods by the stated deadline they keep changing....
Just got notice both of my disputes were honored and I won them.