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Hey all, after going through this thread (and the many similar ones), let me first of all apologize to each and every one of you; as gamers ourselves, we absolutely appreciate how aggravating it is to sit there and not be able to play. So yes, we are very sorry for the delay, and I just hope that once you have started playing, you can enjoy the game itself its fullest, despite this experience!
Let me address a few more points for you all:
1.) Pre-Loads: We agree, pre-loads are very important, which is why we usually offer them (as we did for all of our last big releases like Crysis 3 and Dead Space 3). This didn't come together for SimCity unfortunately, for which I again apologize.
2.) Communciation: As they have a far larger outreach than the forums, we tend to use our social media channels like http://facebook.com/origininsider and @OriginInsider (general news) as well as @OriginStatus (outage and maintenance news) to keep you up-to-date on any issues.
3.) Refunds: If you regrettably feel that we left you down, you can of course request a refund for your order at http://help.origin.com/contact-us , though we are currently still in the process of resolving this issue.
If you have any further questions, I will keep a close eye on this thread.