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SimCity 5 - EA commentary
Nadia
Member UncommonPosts: 11,798
EA_ComRaven
Community Manager
http://forum.ea.com/eaforum/posts/list/210/9330019.page#top
Hey all, after going through this thread (and the many similar ones), let me first of all apologize to each and every one of you; as gamers ourselves, we absolutely appreciate how aggravating it is to sit there and not be able to play. So yes, we are very sorry for the delay, and I just hope that once you have started playing, you can enjoy the game itself its fullest, despite this experience!
Let me address a few more points for you all:
1.) Pre-Loads: We agree, pre-loads are very important, which is why we usually offer them (as we did for all of our last big releases like Crysis 3 and Dead Space 3). This didn't come together for SimCity unfortunately, for which I again apologize.
2.) Communciation: As they have a far larger outreach than the forums, we tend to use our social media channels like http://facebook.com/origininsider and @OriginInsider (general news) as well as @OriginStatus (outage and maintenance news) to keep you up-to-date on any issues.
3.) Refunds: If you regrettably feel that we left you down, you can of course request a refund for your order at http://help.origin.com/contact-us , though we are currently still in the process of resolving this issue.
If you have any further questions, I will keep a close eye on this thread.
Comments
nevermind - no refunds
EA lied about refunds?
http://www.polygon.com/forums/simcity-2013/2013/3/7/4076116/ea-lied-about-refunds
EQ2 fan sites
I can't remember the last time I bought an EA game, but I think I'm going to keep that trend going of not having bought one for a longer time yet.
Edit: Haha, just went back to the forum link and the guy edited his message twice. The refund thing now reads:
3.) Please review our refund policy here: https://help.ea.com/article/returns-and-cancellations
This message was edited 2 times. Last update was at 03/06/2013 15:21:26
Classy. EA also updated their Returns & Cancellations policy today. I don't know what it was before but now:
What is your refund policy for PC digital downloads?
As a general policy, EA does not offer refunds on any products downloaded through Origin.
For full details, please go to our terms of sale
http://www.change.org/petitions/electronic-arts-100-refund-for-sim-city-2013
go here for a full refund
It really is amazing what a bunch of fuckups EA are overall.
Part of me finds this very amusing but I do feel bad for those that purchased the game.
1. For god's sake mmo gamers, enough with the analogies. They're unnecessary and your comparisons are terrible, dissimilar, and illogical.
2. To posters feeling the need to state how f2p really isn't f2p: Players understand the concept. You aren't privy to some secret the rest are missing. You're embarrassing yourself.
3. Yes, Cpt. Obvious, we're not industry experts. Now run along and let the big people use the forums for their purpose.
I hope they do refunds. People that are getting banned are the ones that do a charge back instead of asking for a refund.
If you know who started that petition. . they are using the word ensured. . when the should be using assured. . ensured means they did make it happen. assured means they said they would.
Wa min God! Se æx on min heafod is!
http://www.change.org/petitions/electronic-arts-100-refund-for-sim-city-2013
go here for full refund
That will not work. We tried it with Diablo 3. No one cares, seriously not even the BBB cares. You lost your money.
nah your dumb. I got my money back already. im doing this for fun.
http://www.change.org/petitions/electronic-arts-100-refund-for-sim-city-2013
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