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Perma Banned For Wanting Refund

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Comments

  • Lovely_LalyLovely_Laly genevaPosts: 734Member


    Originally posted by Revy106
    Did you actually get your money back? if so I really want to do this to
    yes, OP, please tell us the end of story.

    try before buy, even if it's a game to avoid bad surprises.
    Worst surprises for me: Aion, GW2

  • kastrixkastrix SpPosts: 75Member
    If you live in europe isn't it you're legal right to get a refund for an preorderd product? I got a refund from Warz 40 days afterbuying it? They cant both ban you and not give your money back. Thats like a computer store taking back the computer you  bought and then not giving you back your money.
  • sumfoolsumfool tweedPosts: 13Member
    Originally posted by Corehaven

    Im a little confused.  What would be a more acceptable outcome OP?  Other than getting your money back? 

     

    That they would allow you to keep playing?   Of course they're going to ban you from beta.  But since you didn't like the game anyways, why even post about it?  Why do you care? 

     

    Is this to let the community know that if you try and get a refund from Darkfall you won't be able to play it anymore?  I mean if that's the case then thanks for letting everyone know I guess.  Although its about the most common sense thing I could possibly think off. 

    he has a right to be upset at being banned and not yet having his refund

  • DeVoDeVoDeVoDeVo Outhere, NCPosts: 94Member Uncommon

    If this company called Adventurine has a “no refund” policy for stated service, then the purchaser should still be able to receive the service as long as Adventurine is holding the purchasers money.  To deny access to the game *and* keep his money is theft, plain and simple.

     

    If the money is in dispute and not in the possession of either Adventurine or the OP, then I believe it is within Adventurines right to temporarily deny access to the game.  If the PayPal ruling goes against the OP, then the OP should have full access again to the beta.  To me, that is fair. 

     

     Banning a person for being a butthole in a game is understandable, but banning a person for requesting their money back is highly disturbing.  As an observer with no axe to grind against Adventurine, this looks bad in the public eye and will not go over well in the future.  Someone mentioned earlier that Adventurine should act quickly to resolve this dispute.  Great advice.

  • joshbaby03joshbaby03 Milford, DEPosts: 14Member

    Another update for everyone.  Still no update to the open claim on PayPal.  Still no refund, still banned.  The actual request for refund was opened on the 11th of January, updated/escalated by AV/Vivencia or whatever to a claim at that time.  Was banned at the same time AV responded to PayPal...yes I did try to go through AV directly for a refund first...which in it's Terms of Sale/Use states they only "ban" if a customer had not gone through their company for a refund first...which in fact I did.  I'm leaning toward being denied on the refund and still banned...which will just result in another opened claim against them for also saying that the account would be unbanned once the dispute was resolved.

    Jed

  • joshbaby03joshbaby03 Milford, DEPosts: 14Member

    Today:

    ----------------------------------------------------------------------
    Notification of Case Resolution
    ----------------------------------------------------------------------


    Dear {EDITEDOUT},

    We have concluded our investigation into this case. Unfortunately, at this
    time we are unable to decide this claim in your favor.


    -----------------------------------
    Transaction Details
    -----------------------------------


    Seller's Name: Aventurine SA
    Seller's Email: paypal@aventurine.gr
    Seller's Transaction ID: 1HE27513R7122831J

    Transaction Date: Dec 16, 2012
    Transaction Amount: -$14.95 USD
    Invoice ID: AVNT00010954
    Your Transaction ID: 9N655392NF097702H
    Case Number: PP-002-156-182-381

    Buyer's Transaction ID: 9N655392NF097702H

    Sincerely,
    PayPal

    The account has also been unbanned at this point.  Not the solution I was seeking, but it will have to do.  If anyone would like a Darkfall Unholy Wars account for 10 dollars, send me a pm...we'll arrange something.  All you fanbois can be happy that I'm stuck with a steaming pile.  =)

    Jed

  • MyownGodMyownGod SydneyPosts: 205Member
    This is funny, some people actually think "Asking for refund, get no money back but the product get taken away from them" is normal. Well they are stealing from you, or in other words they are cheating you and what is fraud? In criminal law, a fraud is an intentional deception made for personal gain or to damage another individual. So technically speaking Joshbaby03 they are damaging you as an individual by taking your money. I don't know where you are from but there is such thing called "Consumer rights" which leads to the "Refund law". I mean the game isnt even officially launched yet, meaning not even the final product, so it's like watching a movie, the movie haven't even start yet and you changed your mind and wanted to not watch the movie, so you are entitled to get your money back.
     
  • HancakesHancakes flint, MIPosts: 1,045Member
    Originally posted by ucidaitaci
    This is funny, some people actually think "Asking for refund, get no money back but the product get taken away from them" is normal. .
     

    Try reading the above post

    "The account has also been unbanned at this point"

  • MyownGodMyownGod SydneyPosts: 205Member
    Originally posted by Hancakes
    Originally posted by ucidaitaci
    This is funny, some people actually think "Asking for refund, get no money back but the product get taken away from them" is normal. .
     

    Try reading the above post

    "The account has also been unbanned at this point"

    I was pointing when he was banned, and pretty much replying to those people who actually think that was the case. They did how ever banned him for wanting to get a refund, which quite unnecessary. 

  • OmaliOmali MMO Business Correspondent Orchard Park, NYPosts: 1,114Member Uncommon
    Originally posted by ucidaitaci
    Originally posted by Hancakes
    Originally posted by ucidaitaci
    This is funny, some people actually think "Asking for refund, get no money back but the product get taken away from them" is normal. .
     

    Try reading the above post

    "The account has also been unbanned at this point"

    I was pointing when he was banned, and pretty much replying to those people who actually think that was the case. They did how ever banned him for wanting to get a refund, which quite unnecessary. 

    Or they banned him for the duration of the Paypal dispute, which any company offering a service would do if you opened a dispute in Paypal.

    Check out my monthly column on MMORPG.com.

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  • AethaerynAethaeryn Kitchener, ONPosts: 1,979Member Uncommon
    Originally posted by joshbaby03

    http://i45.tinypic.com/1zdykab.jpg

     

    Today I was banned for requesting PayPal to seek a refund from AV on my behalf due to their product not being as advertised, as well as not having any discernable release date.  I just want ya'll to know that they will ban you if you try to get your money back in any way possible, and more than likely you will not get anything back in the end.  This is fraud in my book, and I hope that MMORPG.com and other sites cover this...I don't know where to send this information so that it gets on the front page, but it needs to be.

     

    Jed

    Most companies will do this automatically if you do it through a chargeback.  If you do it through them it will not happen.  If they said no refunts then that is why you are now banned.

    This happened to me with Mortal Online when the launch was delayed for soooo long.  I had not even recieved the released product (save as you with DF2) and my account was banned.  It is not an insult.  It is also a way for companies to prevent fraud etc.  I would not worry about it or take it personally.  This will happen through autimatic processes from whoever runs their payments etc.

     

    Ah I see it was resolved.  yeah. . banning is part of that process.  A human likely didn't even have anything to do with it.  With MO I got my money back from that account because they could not even bother to respond to paypal in the given time frame.  I later bought the game and subbed for a bit but that old account is still technically banned.

    Wa min God! Se æx on min heafod is!

  • OmaliOmali MMO Business Correspondent Orchard Park, NYPosts: 1,114Member Uncommon
    Originally posted by Aethaeryn

    Ah I see it was resolved.  yeah. . banning is part of that process.  A human likely didn't even have anything to do with it.  With MO I got my money back from that account because they could not even bother to respond to paypal in the given time frame.  I later bought the game and subbed for a bit but that old account is still technically banned.

    This one. Most account systems are set up so that if a charge-back is initiated or a paypal dispute, it will immediately and automatically disable the account associated so that the person can't continue using the service while also attempting to get their money back.

    The fact that people are acting as though this is unprecedented, even though every company would do the same, is baffling. Try disputing a charge with your cable bill and see how long you have service.

    Check out my monthly column on MMORPG.com.

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  • Lovely_LalyLovely_Laly genevaPosts: 734Member

    oh well, seems one more company did not accept refunds.

    means: be very careful when you order anything from gaming industry, as they seems not covering customer's claim and able to sell you anything, even unfinished and such w/o any
    risk to pay you back.

    very clever move!

    again guys, think more then twice before pay anything new or anything you could regret.

    still I don't understand PayPal policy, seems credit card will refund you after you declare it was wrong payment or you did not got payed product.

    still debatable here as they sold you just Beta test. =D

    try before buy, even if it's a game to avoid bad surprises.
    Worst surprises for me: Aion, GW2

  • BartDaCatBartDaCat Renton, WAPosts: 819Member Uncommon
    PayPal stopped honoring refunds for digital purchases some time back.  Never EVER use PayPal as your pay-point for a digital item, rather use your bank as banks will not tolerate any sort of fraudulent activity, and will tend to honor your claims over the receiver of funds.
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