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This is post is brought to you by funcom on what I feel like are more reasonable grounds than the recent post, but I may be bias. I'd played Age of Conan for years, dishing out HUNDREDS(http://i48.tinypic.com/51an0x.pn) of dollars to their company and that's not including another 10 dollar funcom point charge above the chargeback and the purchase of the game its self. At the beggining of 2012 I was charged for a recurring 6 month charge that I had no idea was recurring because the promotion for the price, in the form of a Advertisement banner, did not mention it was recurring. Obviously it was listed in my payment history which I had no reason to check at the time and perhaps I overlooked it. Ok fine, that's my fault, I sent in a petition for a refund as I had no intention for paying for or even playing the game for another 6 months due to finally being burnt out. It was free to play at that point anyways and I had everything I needed to enjoy it free if I chose. What appears to be a 2 week period occured without my having any idea of the charge until I was informed by my credit card company. I immediately sent in a petition for a refund on which was the 24th for me, but was apparently the 25th in greece or wherever the hell they are. This was the response I eventually received.
Sent:Wed 1/25/12 10:41 PM
Thank you for contacting Funcom Customer Support.
I apologize for the inconvenience but I am unable to process a refund
for you due to the payment having been processed for over two weeks.
Again I am sorry for any inconvenience this may cause you, if you have
any further questions regarding this matter please feel free to contact
us again. Thank you and have a great day!
So they hit me with what appears to be an automated response, but once again my credit card company informed me that they could and would fight the payment so that's exactly what I did. I had no intention for paying 62 dollars for something I was not going to use and DID NOT use. The game was lucky to have 30 max level players on a server. I didn't want to play because I didn't feel like playing the game but I chose not to login at all out of a show of good faith that I had no intention of ripping them off for additional playtime or anything along those lines.
Here I am a year later being convinced by a friend to play the game again or let him use my account, I log in to find I am banned. Now the thing is I am back to pay them another 20 dollars in order to transfer my server because my server is completely dead so I contact customer support, remind them of what occured and how I felt I wasn't late on the petition and if so it was only by a day and was basically told to **** off until I payed them the 62 dollars I had disputed and gotten absolutely zero use out of.
I know the typical troll response will be "omg stfu noob its your fault you were late, you should've checked around your account to make sure it wasn't recurring im glad they banned you, etc" but the biggest issue here is after ALL that I've put into the game and their company financially they would really just cold shoulder me the way they did. I know if I sold someone a product and was capable of verifying that they didn't touch it for 2 weeks, and they asked for a refund after being a customer for over 3 years I sure as hell would give them that refund. I've been gaming for 14 years and after buying so many MMOs and multiplayer games, right now with Funcom is where I feel most mistreated and ripped off. They've already been known to make poor business decisions.