Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Fuzzy Avatars Solved! Please re-upload your avatar if it was fuzzy!

Perma Banned For Wanting Refund

1457910

Comments

  • CracMonkiCracMonki Lafayette, LAPosts: 22Member
    Originally posted by xerax
    Originally posted by Baleout

    Good on them i dislike people that want their money back after trying it.

    You buy it  you dont like it well its your fault.

    Todays players are spoiled when it comes to this dont buy every game out there and you wont get burnt.

    "You buy it  you dont like it well its your fault." - You have some messed up ideas my friend.

    In the unregulated world of internet advertising where people can make all kinds of claims about their product (country dependant) it not unreasonable to expect a refund if you feel a company hasnt provided a product of sufficent standard or in line with their claims about the product.

    You can buy a pair of shoes, a TV or baby products over the net and return them for a refund, why not games?

    I really wish more comsumers of games would do this, We would see less hype and unrealistic promises about games .

    Right now it feels like some developer PR people are using the same ethics manual as politicians.

    But what you do not understand is that with any SOFTWARE you buy, you are not in anyway buying that software. You are buying a license to use that software. So in no way are you intittled to access once you dispute payment of the license. If you buy a TV, shoes or any other material product you are pating for that product. From that point on you own that product. You own all the materials that the product is made up of. When buying software you only buy the license to use the software. The coding that is used to make up the software still belongs to the developers.

     

    He wanted a refund, AV got word from paypal that he wanted a refund. AV banned his account. Sounds legit to me.

  • WarleyWarley Jackson, MIPosts: 376Member Uncommon
    Originally posted by Siveria

    Game is going to be shit anyway just like the orignal, it was more than bugs that drove people away the game was just period. As an example anarchy online had one of the buggiest launches in mmo history even today and its still going strong because even at launch it was a good game if you could look past the bugs, where as darkfall/darkfall UW are both pretty much garbage. I suspect darkfall uw, will be dead about 3 months after release. Mostly due to how immature the pvp "community" is today. A game like this just cannot survive in todays market, however if they were to remove the lootable player corpses on any death thing, me and a few friends would be willing to try it out. But due to this one feature alone me ans a bunch of my buddies cannot be assed with darkfall uw. Were nto scared of pvp far from it, but i'd rather spend more time pvping insted of more time replacing my gear. Other games can give this, and are most likely far superior to darkfall uw. Anyway you guys will see what I say is true when the game is dead in about 3 months. Then i'll be back here saying "I told you so".

    The fact they are taking pre-orders with no set date is fishy too.

    Did you pre-order, and thus, play beta?

  • WarleyWarley Jackson, MIPosts: 376Member Uncommon
    Originally posted by Yizle
    Originally posted by KLECKO

    So how much money is the Op talking about  ?  $ 60 ? $40 ? 30? no he crying over $15

    If I go to the mall and buy xbox game .I open the game ,play the game ,and i dont like the game.Can I return it ? NO

    [mod edit] It is not the amount of the money that is the issue. The issue is the false advertising by the company selling the product. So does not matter the cost. If you advertise a product does X, Y, Z and it does not do any of these things then you lied to the consumers and should be refunding the payment.

     

    Also note Steam has already pulled the game and giving refunds for this reason.

    Please point out the instances of false advertisement, please.

  • HancakesHancakes flint, MIPosts: 1,045Member
    Originally posted by Yizle
    Originally posted by KLECKO

    So how much money is the Op talking about  ?  $ 60 ? $40 ? 30? no he crying over $15

    If I go to the mall and buy xbox game .I open the game ,play the game ,and i dont like the game.Can I return it ? NO

     

     

    Also note Steam has already pulled the game and giving refunds for this reason.

    So you're just making stuff up now? http://steamcommunity.com/sharedfiles/filedetails/?id=110245629

    Both statement are 100% false.

    1. The game is still Greenlit

    2. It's not even available for purchase on steam yet

  • ThaneThane berlinPosts: 2,232Member Uncommon

    boohoohooo..

    you took your money back and they banned you for it? normal behavior imo.

    "I'll never grow up, never grow up, never grow up! Not me!"

  • joshbaby03joshbaby03 Milford, DEPosts: 14Member

    Hey, I finally am checking up on this thread...read a few pages...lots of trolls, fanboys, and some legit understanding people.

    To update and explain better...I went through AV Customer Support and requested a refund on the grounds of being misled about game features and the actual progress toward an actual release.  I recieved a response that said basically a refund would not be issued under any circumstance and that the game had not released yet, so it was a moot point.  After that they did not respond to anymore emails.  I then took it up with paypal to get my money back, within 2 hours of doing so my account had been banned as displayed in the original tinypic I uploaded.  I requested my refund on Friday night last week, early Saturday morning...till now, I still have no refund...I also am still banned.

    I did not expect to play beta for free, I did not expect to continue playing after my money was returned.  They actually disputed to PayPal that I should not be eligible for a refund, they are fighting it..that is why it hasn't been finished yet I assume.  This company needs my 15 dollars, I guess Greece is in more dire straits than we know.  Anyway, just wanted to let ya'll know whats up.

    No Refund Yet, Still Banned,

    Jed

  • joshbaby03joshbaby03 Milford, DEPosts: 14Member
    As a result the OP is upset because Aventurine banned his account ...... he officially can no longer post on the forums.

     

      Just to be clear, I still have access to my forum account and the beta forums...despite the account being perma-banned...I just came here to let people know what happened since they did delete a similiar post I made on their forums, yet still am not banned.

    Jed

  • WarleyWarley Jackson, MIPosts: 376Member Uncommon
    Originally posted by joshbaby03

    Hey, I finally am checking up on this thread...read a few pages...lots of trolls, fanboys, and some legit understanding people.

    To update and explain better...I went through AV Customer Support and requested a refund on the grounds of being misled about game features and the actual progress toward an actual release.  I recieved a response that said basically a refund would not be issued under any circumstance and that the game had not released yet, so it was a moot point.  After that they did not respond to anymore emails.  I then took it up with paypal to get my money back, within 2 hours of doing so my account had been banned as displayed in the original tinypic I uploaded.  I requested my refund on Friday night last week, early Saturday morning...till now, I still have no refund...I also am still banned.

    I did not expect to play beta for free, I did not expect to continue playing after my money was returned.  They actually disputed to PayPal that I should not be eligible for a refund, they are fighting it..that is why it hasn't been finished yet I assume.  This company needs my 15 dollars, I guess Greece is in more dire straits than we know.  Anyway, just wanted to let ya'll know whats up.

    No Refund Yet, Still Banned,

    Jed

    Jed,

    When you agreed to the pre-order you agreed to purchase the game along with a months free time that came with the bonus of being in beta.  You also agreed to no refunds.  Plus, you're claiming the game doesn't feature all the things you thought it would, but you're basing this opinion on a beta, not a launched game.  You agreed to a no refund.  You're not honoring your part of the agreement.  If I was Aventurine I'd dispute this as well.

  • joshbaby03joshbaby03 Milford, DEPosts: 14Member
    Originally posted by Warley
    Originally posted by joshbaby03

    Hey, I finally am checking up on this thread...read a few pages...lots of trolls, fanboys, and some legit understanding people.

    To update and explain better...I went through AV Customer Support and requested a refund on the grounds of being misled about game features and the actual progress toward an actual release.  I recieved a response that said basically a refund would not be issued under any circumstance and that the game had not released yet, so it was a moot point.  After that they did not respond to anymore emails.  I then took it up with paypal to get my money back, within 2 hours of doing so my account had been banned as displayed in the original tinypic I uploaded.  I requested my refund on Friday night last week, early Saturday morning...till now, I still have no refund...I also am still banned.

    I did not expect to play beta for free, I did not expect to continue playing after my money was returned.  They actually disputed to PayPal that I should not be eligible for a refund, they are fighting it..that is why it hasn't been finished yet I assume.  This company needs my 15 dollars, I guess Greece is in more dire straits than we know.  Anyway, just wanted to let ya'll know whats up.

    No Refund Yet, Still Banned,

    Jed

    Jed,

    When you agreed to the pre-order you agreed to purchase the game along with a months free time that came with the bonus of being in beta.  You also agreed to no refunds.  Plus, you're claiming the game doesn't feature all the things you thought it would, but you're basing this opinion on a beta, not a launched game.  You agreed to a no refund.  You're not honoring your part of the agreement.  If I was Aventurine I'd dispute this as well.

    I would agree with you totallly if I had not been led to believe this game was nearing an actual release.  Tasos led many people to believe this product was "GOLD" around 12/12/12...and when preorders came up on the 14th being a fan of the original before all the hacks/exploits/macros took over I jumped on board.  I was unable to even log in or try the beta till nearly the 20th of December.  The beta was not available for much of the holidays till after the new year, the game was in a sad state of affairs to say the least, more than 40% of promised launch features were missing.  Not to mention many game breaking bugs that had not been resolved since I was banned last Saturday morning.  I have learned that supposedly they fixed the main bug plaguing the beta just recently, but still more than 40% of the game is still AWOL...and I don't forsee a release within the next month, possibly even longer.

    I played maybe 6 hours total of beta, and from that 6 hours I took away a few things.  Aventurine/Tasos will say anything to make a quick buck.  Aventurine still doesn't know the difference between C++ and VB, or how to operate an XML Database.  The community is still full of hacking/macroing/exploiting/duping scum.  I don't want any part of this at release...so I just wanna get my vested interest back and go find a reputable vendor.

    Jed

  • WarleyWarley Jackson, MIPosts: 376Member Uncommon
    Originally posted by joshbaby03
    Originally posted by Warley
    Originally posted by joshbaby03

    Hey, I finally am checking up on this thread...read a few pages...lots of trolls, fanboys, and some legit understanding people.

    To update and explain better...I went through AV Customer Support and requested a refund on the grounds of being misled about game features and the actual progress toward an actual release.  I recieved a response that said basically a refund would not be issued under any circumstance and that the game had not released yet, so it was a moot point.  After that they did not respond to anymore emails.  I then took it up with paypal to get my money back, within 2 hours of doing so my account had been banned as displayed in the original tinypic I uploaded.  I requested my refund on Friday night last week, early Saturday morning...till now, I still have no refund...I also am still banned.

    I did not expect to play beta for free, I did not expect to continue playing after my money was returned.  They actually disputed to PayPal that I should not be eligible for a refund, they are fighting it..that is why it hasn't been finished yet I assume.  This company needs my 15 dollars, I guess Greece is in more dire straits than we know.  Anyway, just wanted to let ya'll know whats up.

    No Refund Yet, Still Banned,

    Jed

    Jed,

    When you agreed to the pre-order you agreed to purchase the game along with a months free time that came with the bonus of being in beta.  You also agreed to no refunds.  Plus, you're claiming the game doesn't feature all the things you thought it would, but you're basing this opinion on a beta, not a launched game.  You agreed to a no refund.  You're not honoring your part of the agreement.  If I was Aventurine I'd dispute this as well.

    I would agree with you totallly if I had not been led to believe this game was nearing an actual release.  Tasos led many people to believe this product was "GOLD" around 12/12/12...and when preorders came up on the 14th being a fan of the original before all the hacks/exploits/macros took over I jumped on board.  I was unable to even log in or try the beta till nearly the 20th of December.  The beta was not available for much of the holidays till after the new year, the game was in a sad state of affairs to say the least, more than 40% of promised launch features were missing.  Not to mention many game breaking bugs that had not been resolved since I was banned last Saturday morning.  I have learned that supposedly they fixed the main bug plaguing the beta just recently, but still more than 40% of the game is still AWOL...and I don't forsee a release within the next month, possibly even longer.

    And, like all other games they had a targeted release date, but missed that date due to various bugs.  This is 'common' for all MMORPG's.  In fact, some MMORPG's were released 'absolutely broken' and in far worse shape than Darkfall is right now in beta.  For someone that spouted out a half-rant about Aventurine and coding, XML database (???), and so forth you sure have very little understanding of software development; especially software as big and challenging as MMORPGs.  Tasos may have had a deadline of 12/12/12 or his investors/backers may have looked at pulling the plug.  Who knows?  However, I'd rather see a solid game that gets the bugged squashed through a beta than a half-assed, bug ridden game that is 'released'.

    Again, and you seem to forget, that ultimately they decided to go with a beta instead of gold release on 12/12/12.  They had issues getting things to go on a larger scale, but resolved those issues.  Just because everything wasn't instant just like you want your refund to be doesn't mean that they weren't making progress and fulfilling their obligations to you with your pre-order.  You agreed to a no-refund.  It's highly unethical to use a 'cheat' around your agreement.

    I played maybe 6 hours total of beta, and from that 6 hours I took away a few things.  Aventurine/Tasos will say anything to make a quick buck.  Aventurine still doesn't know the difference between C++ and VB, or how to operate an XML Database.  The community is still full of hacking/macroing/exploiting/duping scum.  I don't want any part of this at release...so I just wanna get my vested interest back and go find a reputable vendor.

    Six hours for an MMORPG like Darkfall? Wow... You truly are impatient aren't you? No wonder you came running here after your little loophole to get a refund when you agreed to a no-refund was taking longer than you wanted it to.  Six hours?!  This isn't a FPS by EA or Activision.  How did you manage to explore the world? Build advanced stuff? Fight stronger monsters?  All within 6 hours?

    Jed

     

     

  • joshbaby03joshbaby03 Milford, DEPosts: 14Member

    Heh, 6 hours...not by my choice totally, the fact that the servers were always down or the persistance bug prevented any sort of progression...there are no "harder" mobs...they are missing, that's part of the 40% of the content missing issue.  One of the times, before a wipe I actually found a chaos chest with 10k gold so I made my own clan, used my clan bank for storage, next morning it was wiped...so eh, whatever.  I suggest MMORPG.com change est rel to Q2, cause honestly if it releases anytime before that...it's going to be nothing but a headache to play..err I mean test.  Tell me Tasos, you'll do it live..right?  =)

    Jed

  • kadepsysonkadepsyson sun prairie, WIPosts: 1,937Member
    Originally posted by Warley
    Originally posted by joshbaby03

    Hey, I finally am checking up on this thread...read a few pages...lots of trolls, fanboys, and some legit understanding people.

    To update and explain better...I went through AV Customer Support and requested a refund on the grounds of being misled about game features and the actual progress toward an actual release.  I recieved a response that said basically a refund would not be issued under any circumstance and that the game had not released yet, so it was a moot point.  After that they did not respond to anymore emails.  I then took it up with paypal to get my money back, within 2 hours of doing so my account had been banned as displayed in the original tinypic I uploaded.  I requested my refund on Friday night last week, early Saturday morning...till now, I still have no refund...I also am still banned.

    I did not expect to play beta for free, I did not expect to continue playing after my money was returned.  They actually disputed to PayPal that I should not be eligible for a refund, they are fighting it..that is why it hasn't been finished yet I assume.  This company needs my 15 dollars, I guess Greece is in more dire straits than we know.  Anyway, just wanted to let ya'll know whats up.

    No Refund Yet, Still Banned,

    Jed

    Jed,

    When you agreed to the pre-order you agreed to purchase the game along with a months free time that came with the bonus of being in beta.  You also agreed to no refunds.  Plus, you're claiming the game doesn't feature all the things you thought it would, but you're basing this opinion on a beta, not a launched game.  You agreed to a no refund.  You're not honoring your part of the agreement.  If I was Aventurine I'd dispute this as well.

    It's interesting how extremely few times I've seen pre-orders be denied cancelling.  It seems quite normal with games for a pre-order to be cancelled and deposit returned before release.  Guild Wars 2 had two options, one with no refunds, and a usual pre-order if you weren't sure.  Aventurine just has a pre-order.  Of the few times I've seen game companies deny pre-order cancellations, they've turned out to be massive wastes of money.  Either poor management, horribly buggy game, missing features, or in Aventurine's case, all of the above.

     

    If a company won't let you cancel a pre-order before there even is a release date announced, it's best to stay far away.

    El Psy Congroo

  • HancakesHancakes flint, MIPosts: 1,045Member
    Originally posted by kadepsyson
    Originally posted by Warley
    Originally posted by joshbaby03

    Hey, I finally am checking up on this thread...read a few pages...lots of trolls, fanboys, and some legit understanding people.

    To update and explain better...I went through AV Customer Support and requested a refund on the grounds of being misled about game features and the actual progress toward an actual release.  I recieved a response that said basically a refund would not be issued under any circumstance and that the game had not released yet, so it was a moot point.  After that they did not respond to anymore emails.  I then took it up with paypal to get my money back, within 2 hours of doing so my account had been banned as displayed in the original tinypic I uploaded.  I requested my refund on Friday night last week, early Saturday morning...till now, I still have no refund...I also am still banned.

    I did not expect to play beta for free, I did not expect to continue playing after my money was returned.  They actually disputed to PayPal that I should not be eligible for a refund, they are fighting it..that is why it hasn't been finished yet I assume.  This company needs my 15 dollars, I guess Greece is in more dire straits than we know.  Anyway, just wanted to let ya'll know whats up.

    No Refund Yet, Still Banned,

    Jed

    Jed,

    When you agreed to the pre-order you agreed to purchase the game along with a months free time that came with the bonus of being in beta.  You also agreed to no refunds.  Plus, you're claiming the game doesn't feature all the things you thought it would, but you're basing this opinion on a beta, not a launched game.  You agreed to a no refund.  You're not honoring your part of the agreement.  If I was Aventurine I'd dispute this as well.

    It's interesting how extremely few times I've seen pre-orders be denied cancelling.  It seems quite normal with games for a pre-order to be cancelled and deposit returned before release.  Guild Wars 2 had two options, one with no refunds, and a usual pre-order if you weren't sure.  Aventurine just has a pre-order. 

    http://www.mmorpg.com/discussion2.cfm/post/5512403#5512403

  • TwoThreeFourTwoThreeFour Virginia, VAPosts: 2,131Member
    Originally posted by SupportPlayerMM
    Threads like this is setting common sense back 900 years. When you request a refund... you're saying this individual "AV" commited fruad and frabricated fictional details of their product "That is still being worked on I might add and is not the complete product" and they in response to you calling them a fruadulent company is to ban you. How does this not make sense? How is this even arguable in the least? If a customer goes into a store claiming fruad making a company look bad a company will most likely ask that person not to return. Way the world logically works.

     

    No, they will silence the disgruntled customer if they are clever.

  • kadepsysonkadepsyson sun prairie, WIPosts: 1,937Member
    Originally posted by SupportPlayerMM
    Threads like this is setting common sense back 900 years. When you request a refund... you're saying this individual "AV" commited fruad and frabricated fictional details of their product "That is still being worked on I might add and is not the complete product" and they in response to you calling them a fruadulent company is to ban you. How does this not make sense? How is this even arguable in the least? If a customer goes into a store claiming fruad making a company look bad a company will most likely ask that person not to return. Way the world logically works.

    Weird, I was able to cancel pre-orders at Best Buy for MMOs and not only did they give me the money back, but I was not told I couldn't shop at their store ever again.  There was no claim of fraud.

     

    I wonder what people would say if they tried to return a product to Best Buy and were told that no returns were being accepted and that they were no longer allowed to shop at Best Buy ever again.

    El Psy Congroo

  • WabbaWayWabbaWay Posts: 101Member
    What is a charge-back or dispute?
    image
    ArticleA charge-back or dispute is a payment that has gone through all the correct channels and has been paid to Avenurine S.A.. 

     

    In turn, Aventurine has awarded your account, the agreed length of play-time for the paid subscription or completed the requested service.  If you have made a charge-back with your credit card company or initiated a Paypal dispute (on purpose or by mistake) for any product or service you have received from Aventurine, your account will be permanently banned and will remain so until the charge-back or dispute has been cancelled.  Aventurine considers credit card charge-backs and Paypal disputes to be fraud, if you have made no reasonable effort to work with us to resolve any problems with your purchase.

     

     
    Comes directly from their site. Next time read before you take action.
    /thread

    image
  • ZebladeZeblade Colorado Springs, COPosts: 926Member

    I just posted what WabbaWay said.. lol So I deleted what I had posted

     

    OP READ THE FINE PRINT

  • kadepsysonkadepsyson sun prairie, WIPosts: 1,937Member
    Originally posted by WabbaWay
    What is a charge-back or dispute?
    image
    ArticleA charge-back or dispute is a payment that has gone through all the correct channels and has been paid to Avenurine S.A.. 

     

    In turn, Aventurine has awarded your account, the agreed length of play-time for the paid subscription or completed the requested service.  If you have made a charge-back with your credit card company or initiated a Paypal dispute (on purpose or by mistake) for any product or service you have received from Aventurine, your account will be permanently banned and will remain so until the charge-back or dispute has been cancelled.  Aventurine considers credit card charge-backs and Paypal disputes to be fraud, if you have made no reasonable effort to work with us to resolve any problems with your purchase.

     

     
    Comes directly from their site. Next time read before you take action.
    /thread

    Yep, that shows Aventurine to be fraudsters then.

    After all in what you quoted it clearly says you'd have to receive the product.  The product in this case is not only not out, but does not even have a release date.

    He also did not receive subscription time (obviously), and the requested service is CLEARLY nowhere near complete :D

    It also says at the end about reasonable effort to work with them, which the OP attempted but they denied and then ignored him.

    So yeah, good job proving the wrong point :D

     

    edit: minor typo

    El Psy Congroo

  • oubersoubers bazelPosts: 876Member Common

    no offence ment to the OP but i dont get people like that....those are the first to post things like "just take my money now" but when the game does not turn out what they expected then they do want their money back.....make up your freaking mind, you support the product you choose or you dont...

     

    Otherwise maybe they need to wait and see what the actual product is like b4 you buy an unfinished product next time OK?

     

    image
  • WabbaWayWabbaWay Posts: 101Member
    Originally posted by kadepsyson
    Originally posted by WabbaWay
    What is a charge-back or dispute?
    image
    ArticleA charge-back or dispute is a payment that has gone through all the correct channels and has been paid to Avenurine S.A.. 

     

    In turn, Aventurine has awarded your account, the agreed length of play-time for the paid subscription or completed the requested service.  If you have made a charge-back with your credit card company or initiated a Paypal dispute (on purpose or by mistake) for any product or service you have received from Aventurine, your account will be permanently banned and will remain so until the charge-back or dispute has been cancelled.  Aventurine considers credit card charge-backs and Paypal disputes to be fraud, if you have made no reasonable effort to work with us to resolve any problems with your purchase.

     

     
    Comes directly from their site. Next time read before you take action.
    /thread

    Yep, that shows Aventurine to be fraudsters then.

    After all in what you quoted it clearly says you'd have to receive the product.  The product in this case is not only not out, but does not even have a release date.

    He also did not receive subscription time (obviously), and the requested service is CLEARLY nowhere near complete :D

    It also says at the end about reasonable effort to work with them, which the OP attempted but they denied and then ignored him.

    So yeah, good job proving the wrong point :D

     

    edit: minor typo

    they specifically write that if you cancel your PayPay payment without having tried the customer service you'll get a perma ban and you can't do shit about it.

    image
  • oubersoubers bazelPosts: 876Member Common
    Originally posted by WabbaWay
    Originally posted by kadepsyson
    Originally posted by WabbaWay
    What is a charge-back or dispute?
    image
    ArticleA charge-back or dispute is a payment that has gone through all the correct channels and has been paid to Avenurine S.A.. 

     

    In turn, Aventurine has awarded your account, the agreed length of play-time for the paid subscription or completed the requested service.  If you have made a charge-back with your credit card company or initiated a Paypal dispute (on purpose or by mistake) for any product or service you have received from Aventurine, your account will be permanently banned and will remain so until the charge-back or dispute has been cancelled.  Aventurine considers credit card charge-backs and Paypal disputes to be fraud, if you have made no reasonable effort to work with us to resolve any problems with your purchase.

     

     
    Comes directly from their site. Next time read before you take action.
    /thread

    Yep, that shows Aventurine to be fraudsters then.

    After all in what you quoted it clearly says you'd have to receive the product.  The product in this case is not only not out, but does not even have a release date.

    He also did not receive subscription time (obviously), and the requested service is CLEARLY nowhere near complete :D

    It also says at the end about reasonable effort to work with them, which the OP attempted but they denied and then ignored him.

    So yeah, good job proving the wrong point :D

     

    edit: minor typo

    they specifically write that if you cancel your PayPay payment without having tried the customer service you'll get a perma ban and you can't do shit about it.

    yeah idd, sounds like he just wanted to play for free, trying to scam the company with a fake payment.

    image
  • JoeyMMOJoeyMMO SomewherePosts: 1,326Member
    I can't say I'd think a lot of people would expect to be able to keep on playing. Did you really expect them to do nothing after you took away the money you paid to be able to play the game?

    imageimage
  • kadepsysonkadepsyson sun prairie, WIPosts: 1,937Member
    Originally posted by WabbaWay

    they specifically write that if you cancel your PayPay payment without having tried the customer service you'll get a perma ban and you can't do shit about it.

    Yeah, though the OP did try their customer service :(

    ---------------

    For contrast, when the MMO Glitch closed down, it could have just shut the server off and been done with it.  Instead they not only automatically issued refunds for purchases in the previous 50 days, but also offered customers a choice.  They could have their purchases from the past YEAR refunded in full to the customer, they could donate the same amount to charity, or they could choose to let the developer keep the proceeds.  This goes far beyond "doing the right thing".

    At the other end of the spectrum there is Aventurine which won't allow you to cancel a pre-order to get any of your money back, and gives you only one choice - permaban.

     

    I just feel that Aventurine could do with a little positive customer relations.  Places like Best Buy offer refunds for purchased, opened, used products and return the money.  They do this at a loss, but know that keeping customers happy and returning is good business sense.

     

    Doesn't Aventurine want future customers?  Doesn't Aventurine want a future?

    El Psy Congroo

  • bunnyhopperbunnyhopper LondonPosts: 2,751Member
    Originally posted by kadepsyson
    Originally posted by WabbaWay

     

    Yeah, though the OP did try their customer service :(

    ---------------

    For contrast, when the MMO Glitch closed down, it could have just shut the server off and been done with it.  Instead they not only automatically issued refunds for purchases in the previous 50 days, but also offered customers a choice.  They could have their purchases from the past YEAR refunded in full to the customer, they could donate the same amount to charity, or they could choose to let the developer keep the proceeds.  This goes far beyond "doing the right thing".

    At the other end of the spectrum there is Aventurine which won't allow you to cancel a pre-order to get any of your money back, and gives you only one choice - permaban.

     

    I just feel that Aventurine could do with a little positive customer relations.  Places like Best Buy offer refunds for purchased, opened, used products and return the money.  They do this at a loss, but know that keeping customers happy and returning is good business sense.

     

    Doesn't Aventurine want future customers?  Doesn't Aventurine want a future?

    You do realise ofc that there is a fucking huge difference between a game which closes down and offers refunds to players who are long time paying customers and someone who pays money explictly to take advantage of a pre launch access, only to have a boo about being banned when he has asked for his money back which is required for that pre launch access?

     

    If and only if the guy never gets his money back, then he may have a point to grumble. But as it stands he is looking to recoup all of his money and essentially have gained a load of free game time which should by rights, require you to pay for. It is more than fair and more than right, that his account is banned whilst his refund is resolved. He has declared that he is not interested in the paid for beta and wants all of his money back. As such he should not be given any additional free access whilst his claim is resolved.

     

    Perhaps AV are crap/slow at getting him his refund back ASAP, but they are completely right to instantly ban the account as soon as he put the request in, whether he did so via AV directly, or via a third party.

     

    Should the refund process have been faster/made easier... perhaps.

    Should he be banned from accessing the game after putting in a refund request... yes ofc, it is amazing that anyone would think otherwise. "Hurr give him more free time!!!", er no.

    "Come and have a look at what you could have won."

  • RingsideRingside joliette, QCPosts: 230Member
    When i was young and buying a console game if i didnt like the game I couldnt ask for a refund. But if i do try to get the refund and it doesnt work i would expect to at least keep the game
Sign In or Register to comment.