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I don't know if this can be classified as a hardware issue at all, but I don't know where else to get help.
This is a problem that started maybe 2 weeks ago. I built my new computer last month; however I don't think me using a new rig will ruin the net for the entire household.
My internet connection has always been shady and would drop out for maybe 5 minutes a couple times a week. I complained about it, they told me it was my router, I bought new routers, they still told me it was my router. I learned to live with the few minutes of no internet each week.
About two weeks ago though my ping began to shoot through the roof anytime I play ANY online game. This is on my computer, or my girlfriend's computer. So comcast was called and they once again blamed my router because the speeds were great. I asked what they wanted me to be using and they said they could send me their own Gateway that would fix all of my problems. So I got it in the mail two nights ago. Needless to say it fixed nothing.
Comcast is telling me the internet is working as it always has, but I assure you I did not play 1200 hours of Dota 2 while being being unable to control my character or staring at a frozen image. I've tried opening ports (though they never were open before), I tried resetting everything, I tried yelling to the heavens for help, but nothing will work.
If I run speed tests my downloads are 25mbs, upload 4mbs, and ping is 40ms. If I go to cmd and ping google.com or steampowered.com I get 35ms and 80ms pings respectively. I will however get 1-3 pings in a row about every 10-15 pings that come in at 150-1100ms. I ran a ping to steampowered.com while playing Dota 2 today and those jumps in ping happen at the same exact time that I freeze up in game. What could be causing this, how can I fix it?! Someone please help because Comcast swears up and down everything is fine.
I will be forever in debt to anyone who can solve my problems, thank you!