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I recently came back to DCUO and I've been enjoying my short play times in the game, it's so different from everything else out there.
So I logged in at 0520 am for a little play time before work, created a new character and had 40 mins, I got back from work and thought to myself I'd carry on with my new character to suddenly get the message "Account Banned etc etc etc" so I log into the tech live service, I'm 11 in the queue with an average wait time of 19 mins, 1 hour later (yes I was amazed at how off their average wait time was aswell, and the odd fact that I seemed to be queue jumped every so often aswell) I get to speak to a SOE rep, he asks for my name and then proceeds to ask whats the prob.
So I tell the guy "I've been banned, no email to clarify why, pls can you tell me" he responds I've been hacked and I've incurred a 3 day suspension, I'm ofc shocked as I just very recently did a clean install after buying Win 8, I've all security measures activated and I've had no problems with any other MMO save SWTOR which for some reason believed I was using a different PC, I put this down to me upgrading to Win 8, but other than that no probs.
Now on further questioning he tells me apparently I've been using 3rd party programs, now I've been a customer of SOE's since 1999 when I purchased EQ1, hand on heart (yes I have one) I've never used a 3rd party program, on further questioning to find out what they believe I'm using the rep tells me all he knows is I'm suspended/hacked and thats final, I ask "so when i come out of this suspension, and I haven't been able to find this 3rd party program, will this mean I will then get suspended again" he responds with "Thanks for contacting SOE with your conerns, I hope we have been able to help blah blah etc".
Basically I was banging my head against a brickwall, I was suspended and no matter what I did to find out the route cause of this suspension I was not going to change the outcome.
I'm just amazed that they could be so heavy handed and give ne real concrete reason why, and how to resolve the issue, this is the first time on all my years I've had the misfortune of dealing with a completely inept rep, I wanted to reach into the monitor and throttle some sense into the guy.