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small issue = bitter taste

2

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  • VikingGamerVikingGamer Nowhere, TXPosts: 1,348Member Uncommon

    Wow, people are amazingly rude. You know that they game isn't somehow made more hardcore and cool by customer service choosing not to help a customer. Sure, it is not ArenaNet's fault, that is very true and the OP even admitted this. Was it the OP's fault? Probably, although it could have been lag as well. But assuming it was the OP's fault, who cares. ArenaNet failed at the opportunity to help a customer that made an honest mistake. If you order a coke at a restaurant and then realize when they bring it that you should have said a diet coke you know what they will probably do? They will probably bring you a diet coke even though they will have to throw away the coke. Why, because a few cents for a coke is a small price to pay for a happy customer. Unless you KNOW that the customer is jerking you around, assume that the mistake is honest and do what you can to make it right.

    No, it is not that ArenaNet was obligated to help the OP out but that they had the opportunity to do so. And they are not even going to have to throw away that unused armor piece. Its only pixels for God sake. So why not take the opportunity to put a smile on a customer's face. You wont be making any changes that will upset the balance of the game or anything like that.. They have exchanged items for me in Aion.  I have even had Bioware exchange an item for me that I got off the cartel market. No they wont do refunds but an exchange was fine. And you can't tell me that GMs not have the ability to create items and snatch others at will. If they forgot to add that ability for GMs then they shouldn't be making MMOs at all. That is a very very basic feature that dates all the way back to MUDs

    A policy that forces your employees to not take advantage of opportunities to make customers happy is a very bad policy.

    All die, so die well.

  • itgrowlsitgrowls newport news, VAPosts: 2,951Member

    If it gives you the dialog of "are you sure you want to purchse this item" then they are justified but if it doesn't then yeah that sucks on their part for not having an exchange. WoW and even LOTRO had an exchange.

    They both limited the number of exchanges on an account for 1 year so people couldn't continually bother the support team with the same problem. LOTRO had 3 if i recall.

    Karma however is not difficult to get especially for the process of adding a new item. I would suggest that if you have three or four toons that you do their dailies everyday. you only need about 9 jugs to get a karma piece and if you'r in a guild it's lower then that when you apply the karma boost and then use the jugs so it doesn't take long at all really.

  • Skooma2Skooma2 Glenview, ILPosts: 694Member Uncommon

    To the OP:  It appears you are blaming customer support because you misclicked and bought the same item twice.    Customer support advised that they could not substitute items.   The opening post complained that customer service was, therefore, not up to expectations.

     

    I had a similar situation.  My main is a Necro (Hounds of Balthazar FTW).  I had sufficient karma and went and bought an exotic shoulder piece.  It turns out that the piece I bought was designed for healers.  You know what I did, when I realized my mistake?   I said, "d'oh!" 

    Hedonismbot: Your latest performance was as delectable as dipping my bottom over and over into a bath of the silkiest oils and creams.

  • OziiusOziius Baltimore, MDPosts: 1,388Member Uncommon
    Originally posted by JoeyMMO

    Well, it is your mistake...

    I haven't seen many games where you can make a mistake like that and get a refund. When it concerns cash shop items, that's possible but a karma reimbursement when you have to click a confirmation whether you're sure you want to make the exchange of 42k karma for the piece in question.

    You just made a mistake, no reason to blame that on so-called lousy support, blame it on yourself and get over it.

    I "made a mistake" in Warcraft and deleted a character with heirloom gear. Mind you, this is before they changed the game to not allow a character with heirloom gear on them to be deleted. 

     

    I contacted blizzard support by email and within 42 mins, I had mail in the box containing the accidently deleted pieces with a nice note from support. They didn't "have" to get them back to me. It was completely my mistake. But they took the time (not much though lol) and got them back to me. I have been loyal from that point on. I'm not saying I'll play forever, but little things like that can go a LONG way with players. 

  • IPolygonIPolygon ViennaPosts: 707Member Uncommon
    Imo, they should add enough mechanics to the game so customers can solve such issues alone without ever needing to contact support. Leave support for pressing issues like account recovery. Ofc, ANet is at fault for not implementing such features right from the start. You have to protect customers from themselves (like a buyback option).
  • coretex666coretex666 PraguePosts: 1,928Member Uncommon

    It may be the OP's mistake that they clicked on a wrong item, but the customer support should help them address and solve such mistake. Thing like this can happen to anyone and ANET should be prepared for that either by implementing ingame mechanisms or sufficient customer support.

    I am not a big fan of F2P games, so that I am not sure what the customer support in other F2P titles is (I assume on a similar level), but in every P2P title I have played, they would solve this for you.

    Maybe I am just spoiled by Blizz customer support the quality of which makes me smile when I hear that ANET cant solve this minor issue.

    You are lucky that it is an item which you can get by 3 day grind, but imagine if it was an item which you get after a month grind or something. I can imagine it would be a deal breaker for many people.

    Waiting for L2 EU Classic

  • OziiusOziius Baltimore, MDPosts: 1,388Member Uncommon
    Originally posted by Torvaldr
    Originally posted by colddog04
    Blizzard gives every item a 2 hour grace period to sell back to the vendor to get a full refund. ANet should add that capability to this game to avoid tickets like this from being created.

    This is a great solution.  This should be a standard not a special feature.

    Agreed. This would solve the issue completely.

  • VolkonVolkon Sterling, VAPosts: 3,788Member

    While I agree that there should be some form of buy-back option, the fact remains that you're not really out of luck. What you have now is a back-up piece of armor with a set of statistics you can t-stone over onto any other look you may prefer. Just think... you can be running around in exotic stat armor yet looking like you're wearing something dropped in the starter zones. 

     

    Not really compensation, but just a thought on how you can have some fun with this error. You can also always salvage it for some ectos.

    Oderint, dum metuant.
    image

  • VolkonVolkon Sterling, VAPosts: 3,788Member
    Originally posted by Praetalus
    Originally posted by Torvaldr
    Originally posted by colddog04
    Blizzard gives every item a 2 hour grace period to sell back to the vendor to get a full refund. ANet should add that capability to this game to avoid tickets like this from being created.

    This is a great solution.  This should be a standard not a special feature.

    Agreed. This would solve the issue completely.

    This actually would be a nice option. Perhaps people need to mention this in the suggestion forums for GW2?

    Oderint, dum metuant.
    image

  • eye_meye_m Notta Chance, ABPosts: 3,133Member Uncommon
    Originally posted by coretex666

    It may be the OP's mistake that they clicked on a wrong item, but the customer support should help them address and solve such mistake. Thing like this can happen to anyone and ANET should be prepared for that either by implementing ingame mechanisms or sufficient customer support.

    I am not a big fan of F2P games, so that I am not sure what the customer support in other F2P titles is (I assume on a similar level), but in every P2P title I have played, they would solve this for you.

    Maybe I am just spoiled by Blizz customer support the quality of which makes me smile when I hear that ANET cant solve this minor issue.

    You are lucky that it is an item which you can get by 3 day grind, but imagine if it was an item which you get after a month grind or something. I can imagine it would be a deal breaker for many people.

    I believe the problem lies in the fact that an individual should be responsible for their own mistakes.  In these days with so many people suffering from entitlement issues, it's hard for companies to combat the fact that people want everything and yet want to pay nothing.

     

    I end up dealing with customers consistantly that feel they deserve a certain level of service, and if you provide that level of service than they will feel you should provide a greater level of service yet.  Unfortunately, the only way to deal with these types of people is to stop provided any service at all.  To pleasantly ask them to take their business elsewhere.  There is a type of person that chooses to exploit goodwill and decency, and these people ruin fair practices in business.  We've seen the people that played GW2 for hundreds of hours then asked for a refund. These people ruin it for everyone else.  We seen people that feel it's appropriate to hand out the corporate phone numbers on these forums so that people will call them for techinical support. Those people ruin it for everyone else. 

     

    So yeah, you and the OP might think that Anet should be providing better customer service, but I am to the belief that if you can't control your own actions, nobody else is responsible at all. I beleive that Anet SHOULD NOT offer support for these problems at all. 

    All of my posts are either intelligent, thought provoking, funny, satirical, sarcastic or intentionally disrespectful. Take your pick.

    I get banned in the forums for games I love, so lets see if I do better in the forums for games I hate.

    I enjoy the serenity of not caring what your opinion is.

  • DeaconXDeaconX Toronto, ONPosts: 3,067Member
    Originally posted by Lovely_Laly

     

    P.S. Last question: any idea why it calls Guild Wars 2?

    Because it's the sequel to Guild Wars?

    Be careful with those clicks ;) they can be costly.  But it's no fault of the game really. It just sucks when it happens.

    image

    Why do I write, create, fantasize, dream and daydream about other worlds? Because I hate what humanity does with this one.

    BOYCOTTING EA / ORIGIN going forward.

  • RictisRictis UnknownPosts: 1,231Member Uncommon
    I can understand GM's not being able to make an adjustment, however I know for a fact they could program an item in the game for one time use and set it to 42k as long as they get confirmation you destroy your wrongful purchase. It would take like 15 minutes to program. I just find it hard to believe that they would be so unwilling to help.
  • PhryPhry HampshirePosts: 6,296Member Uncommon
    Originally posted by Volkon
    Originally posted by Praetalus
    Originally posted by Torvaldr
    Originally posted by colddog04
    Blizzard gives every item a 2 hour grace period to sell back to the vendor to get a full refund. ANet should add that capability to this game to avoid tickets like this from being created.

    This is a great solution.  This should be a standard not a special feature.

    Agreed. This would solve the issue completely.

    This actually would be a nice option. Perhaps people need to mention this in the suggestion forums for GW2?

    honestly, this is such a basic feature in so many games - even SW;TOR has it, crazy people eh, just think of the goodwill Arenanet could generate just by adding basic features, and it would mean that the CSR's wouldnt have to deal with issues relating to accidental purchases. The best way to solve problems, is often avoiding them altogether. image

  • coretex666coretex666 PraguePosts: 1,928Member Uncommon
    Originally posted by eyelolled
    Originally posted by coretex666

    It may be the OP's mistake that they clicked on a wrong item, but the customer support should help them address and solve such mistake. Thing like this can happen to anyone and ANET should be prepared for that either by implementing ingame mechanisms or sufficient customer support.

    I am not a big fan of F2P games, so that I am not sure what the customer support in other F2P titles is (I assume on a similar level), but in every P2P title I have played, they would solve this for you.

    Maybe I am just spoiled by Blizz customer support the quality of which makes me smile when I hear that ANET cant solve this minor issue.

    You are lucky that it is an item which you can get by 3 day grind, but imagine if it was an item which you get after a month grind or something. I can imagine it would be a deal breaker for many people.

    I believe the problem lies in the fact that an individual should be responsible for their own mistakes.  In these days with so many people suffering from entitlement issues, it's hard for companies to combat the fact that people want everything and yet want to pay nothing.

     

    I end up dealing with customers consistantly that feel they deserve a certain level of service, and if you provide that level of service than they will feel you should provide a greater level of service yet.  Unfortunately, the only way to deal with these types of people is to stop provided any service at all.  To pleasantly ask them to take their business elsewhere.  There is a type of person that chooses to exploit goodwill and decency, and these people ruin fair practices in business.  We've seen the people that played GW2 for hundreds of hours then asked for a refund. These people ruin it for everyone else.  We seen people that feel it's appropriate to hand out the corporate phone numbers on these forums so that people will call them for techinical support. Those people ruin it for everyone else. 

     

    So yeah, you and the OP might think that Anet should be providing better customer service, but I am to the belief that if you can't control your own actions, nobody else is responsible at all. I beleive that Anet SHOULD NOT offer support for these problems at all. 

    Asking for a refund after using a product for months is a different thing. I obviously would not advocate that kind of behavior.

    I just put it in comparison with customer services offered by other companies. To me, this level of customer services is simply below average in the MMO market. I did mention that I do not play F2P titles, so that it may be related to the fact that GW does not have a subscription and this level of customer services may be average or even above average in F2P league.

    I understand there have to be limits set on what the customer is entitled to, but this particular example does not seem to be over the line at all.

    Waiting for L2 EU Classic

  • eye_meye_m Notta Chance, ABPosts: 3,133Member Uncommon
    Originally posted by coretex666
    Originally posted by eyelolled
    Originally posted by coretex666

    It may be the OP's mistake that they clicked on a wrong item, but the customer support should help them address and solve such mistake. Thing like this can happen to anyone and ANET should be prepared for that either by implementing ingame mechanisms or sufficient customer support.

    I am not a big fan of F2P games, so that I am not sure what the customer support in other F2P titles is (I assume on a similar level), but in every P2P title I have played, they would solve this for you.

    Maybe I am just spoiled by Blizz customer support the quality of which makes me smile when I hear that ANET cant solve this minor issue.

    You are lucky that it is an item which you can get by 3 day grind, but imagine if it was an item which you get after a month grind or something. I can imagine it would be a deal breaker for many people.

    I believe the problem lies in the fact that an individual should be responsible for their own mistakes.  In these days with so many people suffering from entitlement issues, it's hard for companies to combat the fact that people want everything and yet want to pay nothing.

     

    I end up dealing with customers consistantly that feel they deserve a certain level of service, and if you provide that level of service than they will feel you should provide a greater level of service yet.  Unfortunately, the only way to deal with these types of people is to stop provided any service at all.  To pleasantly ask them to take their business elsewhere.  There is a type of person that chooses to exploit goodwill and decency, and these people ruin fair practices in business.  We've seen the people that played GW2 for hundreds of hours then asked for a refund. These people ruin it for everyone else.  We seen people that feel it's appropriate to hand out the corporate phone numbers on these forums so that people will call them for techinical support. Those people ruin it for everyone else. 

     

    So yeah, you and the OP might think that Anet should be providing better customer service, but I am to the belief that if you can't control your own actions, nobody else is responsible at all. I beleive that Anet SHOULD NOT offer support for these problems at all. 

    Asking for a refund after using a product for months is a different thing. I obviously would not advocate that kind of behavior.

    I just put it in comparison with customer services offered by other companies. To me, this level of customer services is simply below average in the MMO market. I did mention that I do not play F2P titles, so that it may be related to the fact that GW does not have a subscription and this level of customer services may be average or even above average in F2P league.

    I understand there have to be limits set on what the customer is entitled to, but this particular example does not seem to be over the line at all.

    I'm not implying that you are advocating such behavior, and I'm not implying the OP is crossing the line for requests. I feel that it is reasonable and a good suggestion to offer an option for buyback as others have suggested. 

    What I am saying is that Anet  "could" do something like that but they don't have to. I'm saying that people suggesting that Anet is a poor developer because they don't put out efforts to fix people's problems that the person brought onto themselves, is a poor perspective. I'm suggesting that the people that abuse the system in one perspective, end up ruining the whole deal for everyone else that might want better support for things.

    All of my posts are either intelligent, thought provoking, funny, satirical, sarcastic or intentionally disrespectful. Take your pick.

    I get banned in the forums for games I love, so lets see if I do better in the forums for games I hate.

    I enjoy the serenity of not caring what your opinion is.

  • bliss14bliss14 eleva, WIPosts: 565Member
    Originally posted by eyelolled

    I'm not implying that you are advocating such behavior, and I'm not implying the OP is crossing the line for requests. I feel that it is reasonable and a good suggestion to offer an option for buyback as others have suggested. 

    What I am saying is that Anet  "could" do something like that but they don't have to. I'm saying that people suggesting that Anet is a poor developer because they don't put out efforts to fix people's problems that the person brought onto themselves, is a poor perspective. I'm suggesting that the people that abuse the system in one perspective, end up ruining the whole deal for everyone else that might want better support for things.

    That is so...suggestive *wink*

    Honestly, I don't think this really deserved it's own post.  It's not something to get too upset over.  Someone makes a mistake, they don't check what they are buying and then actually contact customer service?  Like someone else said that would never have crossed my mind.   Accidental character deletion sure, although I don't even see how a person could accidentally delete a character with gear on it they worked their butt off to get.  Usually you actually have to type in DELETE to do it.

    But like everyone else I agree adding a buyback/sellback option to merchants for a limited time is certainly a fair and balanced thing to do.

     

  • Kaynos1972Kaynos1972 Quebec, QCPosts: 2,316Member
    never had a story like that with Anet, however i can tell you something epic Blizzard did to me.  I asked them if they could restore a character i had deleted years ago.  I was not expecting anything but guess what, less than an hour ago my character was back !   Now that's service.
  • coretex666coretex666 PraguePosts: 1,928Member Uncommon
    Originally posted by eyelolled
    Originally posted by coretex666
    Originally posted by eyelolled
    Originally posted by coretex666

    It may be the OP's mistake that they clicked on a wrong item, but the customer support should help them address and solve such mistake. Thing like this can happen to anyone and ANET should be prepared for that either by implementing ingame mechanisms or sufficient customer support.

    I am not a big fan of F2P games, so that I am not sure what the customer support in other F2P titles is (I assume on a similar level), but in every P2P title I have played, they would solve this for you.

    Maybe I am just spoiled by Blizz customer support the quality of which makes me smile when I hear that ANET cant solve this minor issue.

    You are lucky that it is an item which you can get by 3 day grind, but imagine if it was an item which you get after a month grind or something. I can imagine it would be a deal breaker for many people.

    I believe the problem lies in the fact that an individual should be responsible for their own mistakes.  In these days with so many people suffering from entitlement issues, it's hard for companies to combat the fact that people want everything and yet want to pay nothing.

     

    I end up dealing with customers consistantly that feel they deserve a certain level of service, and if you provide that level of service than they will feel you should provide a greater level of service yet.  Unfortunately, the only way to deal with these types of people is to stop provided any service at all.  To pleasantly ask them to take their business elsewhere.  There is a type of person that chooses to exploit goodwill and decency, and these people ruin fair practices in business.  We've seen the people that played GW2 for hundreds of hours then asked for a refund. These people ruin it for everyone else.  We seen people that feel it's appropriate to hand out the corporate phone numbers on these forums so that people will call them for techinical support. Those people ruin it for everyone else. 

     

    So yeah, you and the OP might think that Anet should be providing better customer service, but I am to the belief that if you can't control your own actions, nobody else is responsible at all. I beleive that Anet SHOULD NOT offer support for these problems at all. 

    Asking for a refund after using a product for months is a different thing. I obviously would not advocate that kind of behavior.

    I just put it in comparison with customer services offered by other companies. To me, this level of customer services is simply below average in the MMO market. I did mention that I do not play F2P titles, so that it may be related to the fact that GW does not have a subscription and this level of customer services may be average or even above average in F2P league.

    I understand there have to be limits set on what the customer is entitled to, but this particular example does not seem to be over the line at all.

    I'm not implying that you are advocating such behavior, and I'm not implying the OP is crossing the line for requests. I feel that it is reasonable and a good suggestion to offer an option for buyback as others have suggested. 

    What I am saying is that Anet  "could" do something like that but they don't have to. I'm saying that people suggesting that Anet is a poor developer because they don't put out efforts to fix people's problems that the person brought onto themselves, is a poor perspective. I'm suggesting that the people that abuse the system in one perspective, end up ruining the whole deal for everyone else that might want better support for things.

    Consensus reached.

    Waiting for L2 EU Classic

  • Caliburn101Caliburn101 LondonPosts: 636Member
    Originally posted by romanator0

    So ArenaNet disappoints you and has bad support because you made a mistake and spent your in-game currency on the wrong in-game item.

    Honestly? QQ more. I don't see how any of this could be ArenaNet's fault.

    A badly thought out response.

    The OP made a mistake - the GMs should have had tools to fix it.

    The GM looks into the file with the character's purchases - sees the Karma spent and the two identical items. Removes the requested item and refunds the Karma.

    Where is that remotely difficult?

    Why isn't that a minimum level of service?

    There should be a refund function usable at the vendor for self-bought items which aren't soulbound - it shouldn't even require a ticket and a GM.

    Under return of goods regulations this could technically even be a legal requirement, and 'pixelbooty' does come under the definition in law of 'goods and services'.

    No contract can ever take away your legal rights - and the ability to return unwanted 'goods' in the same condition you got them (kinda moot with pixelbooty...) within a certain timeframe because they are unwanted is something which should be provided.

     

  • pedrostrikpedrostrik lisboaPosts: 391Member
    Originally posted by Lovely_Laly

    guys I never told it was not my mistake..
    but I guess exchange 1 virtual item to another takes less time then to write the answer of my ticket.
    we all can make mistakes and good support is supposed to help us out, IMO.
    but may be also they don't have tools to fix it up which is shame...

    im with you m8, sometimes its because net issues and didnt notice on the confirm feature, the different piece of gear,

    i remember on aion i mistake 2 times to get pieces of gear and they give me back the same exact currency.

    Everyone made mistakes ( ANET too), why in the hell they didnt gave you your karma back.

  • Lovely_LalyLovely_Laly genevaPosts: 734Member

    Thanks all for answers.
    Many thanks to all who understood and supported my point.

    I keep thinking GW2 used to be a long developed game, very long, much too long for players to keep hope, so all of a sudden, someone decided to stop relax and deep work and finish it fast at all costs.
    Seems that why some points are very nicely elaborated but others are not even tested well.

    It can be only my opinion too, but it shame to wait that long for anything not 100% finished.

    Concerning customer support, if it not small game issues they supposed to fix, what are they for? password recovery? seems it's cheep service to me compare to GW1 i know and, sure, WoW, who CARE about customers.
    I mean my fault shown game fault in this case (missing possibility to sell back item you have 0 use of), if it was me I would help my customer (just to make good impression) and start to elaborate tool to avoid similar problem in a future.

    If customer service is not here to help us, then it should be renamed to account / password recovery service, and clearly state to use that CS does not exist here.

    I got same problem with some f2p and left any of them when found bad support, but I blame them less as I was not supposed to pay for them to try.

    GW2 pretended to be class A game, but not support critics and fail to reach this level.
    Game is not bad, but just average and looks like very good f2p for 60$. SAD

    try before buy, even if it's a game to avoid bad surprises.
    Worst surprises for me: Aion, GW2

  • DaxamarDaxamar Green Cove Springs, FLPosts: 554Member
    Originally posted by Lovely_Laly

    Thanks all for answers.
    Many thanks to all who understood and supported my point.

    I keep thinking GW2 used to be a long developed game, very long, much too long for players to keep hope, so all of a sudden, someone decided to stop relax and deep work and finish it fast at all costs.
    Seems that why some points are very nicely elaborated but others are not even tested well.

    It can be only my opinion too, but it shame to wait that long for anything not 100% finished.

    Concerning customer support, if it not small game issues they supposed to fix, what are they for? password recovery? seems it's cheep service to me compare to GW1 i know and, sure, WoW, who CARE about customers.
    I mean my fault shown game fault in this case (missing possibility to sell back item you have 0 use of), if it was me I would help my customer (just to make good impression) and start to elaborate tool to avoid similar problem in a future.

    If customer service is not here to help us, then it should be renamed to account / password recovery service, and clearly state to use that CS does not exist here.

    I got same problem with some f2p and left any of them when found bad support, but I blame them less as I was not supposed to pay for them to try.

    GW2 pretended to be class A game, but not support critics and fail to reach this level.
    Game is not bad, but just average and looks like very good f2p for 60$. SAD

    Once they got your $60, they couldnt care about your mistake. Sorry to say thats what anet is now. I heard so many good things about the company before GW2.

    NCsoft was much better at CS than Anet . I played Aion for almost 3 years and they always helped me. EVEN when it was my fault.

  • NadiaNadia Canonsburg, PAPosts: 11,866Member Uncommon
    Originally posted by Lovely_Laly

    If customer service is not here to help us, then it should be renamed to account / password recovery service, and clearly state to use that CS does not exist here.

    I got same problem with some f2p and left any of them when found bad support, but I blame them less as I was not supposed to pay for them to try.

    GW2 pretended to be class A game, but not support critics and fail to reach this level.
    Game is not bad, but just average and looks like very good f2p for 60$. SAD

    i think you are being too judgemental

    I agree that ANET support could be improved but are using your customer experience to declare GW2 is an "average" game

     

    when I was playing Turbine's DDO - i paid real cash for a Lesser Reincarnation so I could repsec my Feat selection

    i found that was I not able to change my choice of Toughness feat and GM support told me it was a known bug and that nothing could be done about -- i was not entitled to any refund -- despite Turbine being aware of this game bug w Feat re-selection

     

    I was annoyed w Turbine support but I didnt think any less of DDO

  • Lovely_LalyLovely_Laly genevaPosts: 734Member

    I think you got me wrong, I don't stand GW2 as average game because of support, but because it simply is average. if not very boring game, disguised to something innovated or great.

    But I mean as ANET pretended to drop something great, they could approuve CS and not make it much worse compare to GW1.

    P.S. cash shop bug and, more, known bug, really sucks and show bad management, IMO
    I would never ever use it again if such issue gonna happened to me.
    I choose gaming to relax and it's devs job to make my time peasant and stress-less. If they are not able to provide me with good working game, I^ll go do something else instate.
    Again must tell Blizzard doing maximum to help customers and should be used as an example of good work. Humm, seems I gonna play WoW till the end of my days.=XD

    try before buy, even if it's a game to avoid bad surprises.
    Worst surprises for me: Aion, GW2

  • BlakkrskyrrBlakkrskyrr Pittsburgh, PAPosts: 230Member
    I always take a couple extra seconds before I transmute my t3 cultural armor.  don't want to screw it up lol
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