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When a player purchases the Elite or Deluxe package, they recieve some important items that help get your character started.
If you decide you don't like the school you pick and delete to make another toon - TOUGH LUCK. You'll never recieve those perks again. Yup, they will only send them to the first character you make.
Their solution: Make other free accounts and practice on them to see what school you like.
I'm very lucky that I had the chance to see what school I like before this but several players had no idea that they could never get their perk items back and Snail Games isn't budging on this one.
My take: In my opinion this is a terrible policy. There is no harm in re-sending the items since you can only have one character per account anyway.
I love the game, but greedy policies that take advantage of new players are wrong. New players like to experiement and try out the game, and this punishes them for trying to find their place in the world.
If in 1982 we played with the current mentality, we would have burned down all the pac man games since the red ghost was clearly OP. Instead we just got better at the game.