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My Darkfall fiasco and most worthless support I've ever contacted

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Comments

  • jdlamson75jdlamson75 Jacksonville, FLPosts: 985Member Uncommon
    Originally posted by DarthRaiden

    Sure its the customer to blame for company loosing all  account information.

    OP the first time they claimed you got hacked i would investigate if their security system doesn't fullfill todays security standards  and they get hacked and account info stolen, like Sony not long ago. 

    This has to worry everyone of their customer . It sounds to  me very fishy that you didn't touched your account for 3 years to find it banned. AV must have been hacked and account informattion stolen from customers in the meantime.  

    Now you're claiming AV was hacked, and this is the only account that was compromised?  You're brilliantly jaded, buddy.  In the words of Forumfallers everywhere, Affected.

  • DarthRaidenDarthRaiden gdfgfPosts: 4,333Member
    Originally posted by jdlamson75
    Originally posted by DarthRaiden

    Sure its the customer to blame for company loosing all  account information.

    OP the first time they claimed you got hacked i would investigate if their security system doesn't fullfill todays security standards  and they get hacked and account info stolen, like Sony not long ago. 

    This has to worry everyone of their customer . It sounds to  me very fishy that you didn't touched your account for 3 years to find it banned. AV must have been hacked and account informattion stolen from customers in the meantime.  

    Now you're claiming AV was hacked, and this is the only account that was compromised?  You're brilliantly jaded, buddy.  In the words of Forumfallers everywhere, Affected.

    How do we now it was only 1 account. There are pretty much of playres who stoped playing before 4 yeras and sinmply dont care if theior account is banned. I also remind on official forums the many storys of people who claimed theyir account was banned for no reason.

    -----MY-TERMS-OF-USE--------------------------------------------------
    $OE - eternal enemy of online gaming
    -We finally WON !!!! 2011 $OE accepted that they have been fired 2005 by the playerbase and closed down ridiculous NGE !!

    "There was suppression of speech and all kinds of things between disturbing and fascistic." Raph Koster (parted $OE)

  • crysentcrysent cedar rapids, IAPosts: 837Member Uncommon
    Originally posted by jdlamson75
    Originally posted by DarthRaiden

    Sure its the customer to blame for company loosing all  account information.

    OP the first time they claimed you got hacked i would investigate if their security system doesn't fullfill todays security standards  and they get hacked and account info stolen, like Sony not long ago. 

    This has to worry everyone of their customer . It sounds to  me very fishy that you didn't touched your account for 3 years to find it banned. AV must have been hacked and account informattion stolen from customers in the meantime.  

    Now you're claiming AV was hacked, and this is the only account that was compromised?  You're brilliantly jaded, buddy.  In the words of Forumfallers everywhere, Affected.

    Look, I don't know what happened during the three years in which my account was inactive.  All I can post is what I know:

     

    My account was fine when it went inactive, three years later it was banned for being 'hacked'.  I played tons of MMOs never had  a problem with any other, all share the same email address and one would think if hackers had access to my computer, that Darkfall would be the last thing they would try to get my info for, even gold hackers you would think would go after one of my other AAA subs.  I have an active virus subscription and consider myself rather careful.

     

    I don't know how my account became compromised, doesn't matter at this point.  Althought I do have a suspicious it may have beend done through their forums, ofc I can't prove this.  What I do care is that they were completely incapable of fixing what happened.  Or, even slightly helping me.  

  • OnigodOnigod Noord-HollandPosts: 688Member

    Saying why would i forget my account details makes no sense..

     

    Why would they lose ur account details if mine acount since launch is still there? they wont

  • crysentcrysent cedar rapids, IAPosts: 837Member Uncommon
    Originally posted by Onigod

    Saying why would i forget my account details makes no sense..

     

    Why would they lose ur account details if mine acount since launch is still there? they wont

    Look, I don't know how I can prove this, I have my account details because they EMAILED them to me a month ago when they were fixing my account.

     

    I am not sure what happened if they somehow screwed up my account, or deleted it in the process of restoreing it, or transfering it.  I don't know, neither do you.

     

    The replies I'm starting to get to this post are absurd.  Like I would make all this up, or it would be so simple as I would have forgotten my username which I have in my email because they SENT IT TO ME a month ago.  They reset my password.

     

    I don't know what happened, or how it happened, if i did obviously I would not be here posting about it and feeding people who can't fathom that something on their end got screwed up.  Why is my story so hard to believe?

     

    Is AV's reputation so good that it is unfathonable they could screw something up?  It doesn't really matter to me, It's not the screw up that is making me mad, its the customer support.

  • BigMangoBigMango BrightonPosts: 1,821Member

    It did the same thing to me (no account when I tried to log in).

    What you have to do is first click on "BUY" and then you get to the page to enter your information (username - you can enter the same one as the old one; Name, address,...). At the bottom of that page you select "I have purchased Darkfall Online in the past." and there you can enter your old account.

    This will link your old account to the new one and give you the discounted subscription only price.

    Did you do this?

     

  • TredoTredo Springfield, MOPosts: 232Member
    Just for this reason alone... I will again, not be playing this game. Some companies just have bad security, bad CS, or something that just doesn't sit right. Too bad for your issues, that stinks! Good to hear though, was about a 50/50 on this game, but now im 100% not going in.

    image
  • crysentcrysent cedar rapids, IAPosts: 837Member Uncommon
    Originally posted by BigMango

    It did the same thing to me (no account when I tried to log in).

    What you have to do is first click on "BUY" and then you get to the page to enter your information (username - you can enter the same one as the old one; Name, address,...). At the bottom of that page you select "I have purchased Darkfall Online in the past." and there you can enter your old account.

    This will link your old account to the new one and give you the discounted subscription only price.

    Did you do this?

     

    Yes.

     

    This is where I get the information "Account not found" or something like that.

  • n00bitn00bit rochester hills, MIPosts: 343Member

    I'm also getting this. I'm a bit of a pack rat so I save all my old emails(original purchase and account registration). Attempt to link: Not found. Attempt to reset: Not found. Any other company I'd call it a system error...but with these fellas I wouldn't be surprised if it were a quick cash grab to have people purchase an entirely new account instead of resub an old one.

     

    Edit: Hah, just tried to register to see what would happen and it let me use my old username...seems my account no longer exists.

  • LucylooselegsLucylooselegs BendigoPosts: 4Member

    This is AV we're dealing with.

    I promise, you will be less ans less impressed as you play DFUW beta :D

    I put up with AV's shortcomings because at the end of the hard road, they do produce an amazing game.

  • RetiredRetired los angeles, CAPosts: 743Member
    Welcome to Adveturine.
  • gigatgigat Minneapolis, MNPosts: 604Member Uncommon

    OP, it sucks to hear about this.  I hope you get it sorted out.  Just out of curiosity, when you tried to login with your old account, were using the new website?  Or were you trying to login via the old account management website?

    Here's the link to the old account management site: https://accounts-us.darkfallonline.com/account/

     

    Not sure if that's going to help or not.

    "Lose the helmet sis, we can't prove that you're retarded." - Dennis Reynolds

  • trallatralla kirunaPosts: 290Member
    Seems easier to just pay the extra 15£..
  • ElminzterElminzter MelbournePosts: 202Member

    imo, its better to stay clear, as the company has demonstrated their pathetic poor customer services, even sony, blizzard does better than this.

    i would guess your problem is due to df1 being decommissioned and somehow it's still showing as ban etc.., hence not being able to link it when u pre-ordered dfuw.

    as suggested if u are really that desperate to throw $$ at AV again or just walk away

    my 2c

  • faxnadufaxnadu HelsinkiPosts: 940Member Uncommon
    well it suprises me that somebody actually trust adventurine after first darkfall.
  • MMO_FanMMO_Fan okc, OKPosts: 166Member
    Originally posted by crysent

    Greetings,  

    I've decided to come to the forums and draw attention to myself. Let me begin...

     

    You alredy had the info that the new CS guy needed to verify your account and open your ticket.

    He asked you to forward that info to him so he can follow his CS procedure.

    Instead of clicking your mouse 4 times to forward those 2 emails to the new CS guy - you come here to bitch and moan long-winded style.

  • crysentcrysent cedar rapids, IAPosts: 837Member Uncommon
    Originally posted by MMO_Fan
    Originally posted by crysent

    Greetings,  

    I've decided to come to the forums and draw attention to myself. Let me begin...

     

    You alredy had the info that the new CS guy needed to verify your account and open your ticket.

    He asked you to forward that info to him so he can follow his CS procedure.

    Instead of clicking your mouse 4 times to forward those 2 emails to the new CS guy - you come here to bitch and moan long-winded style.

    Yes.  Because I'd rather be a stupid monkey and send him the same exact emails again, so we can play the same exact game again, and I can recieve the same exact responses again and wait the same exact month again.

     

    And the CS procedure you speak of would be what exactly?  I send him 20 emails and fax over personal information and in the end I'm back where we started?

     

    [mod edit]
  • Aragon100Aragon100 OsloPosts: 2,224Member Uncommon
    Originally posted by MMO_Fan
    Originally posted by crysent

    Greetings,  

    I've decided to come to the forums and draw attention to myself. Let me begin...

     

    You alredy had the info that the new CS guy needed to verify your account and open your ticket.

    He asked you to forward that info to him so he can follow his CS procedure.

    Instead of clicking your mouse 4 times to forward those 2 emails to the new CS guy - you come here to bitch and moan long-winded style.

    So you would not moan just as much if you had to go through the same unprofessional support from Aventurine?

    Right.

    Getting your account back should take 30 minutes, not a month.

    My account worked 3 weeks ago but i had to buy a new one. It had stopped to work just before beta was about to start. I didnt have the stamina to go through the by OP described procedure.

    And im sure i definetly isnt alone. Good profit for them to get players to pay twice for the game, isnt it?

     

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