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I've decided to come to the forums because of the complete lack of help I've received from the Darkfall support staff, I will now explain my wonderfully frustrating situation.
I played Darkfall at release, when it came out 4 years ago or so. Like many other players I got tired of the grind, exploiting, and hacking and put my account away hoping to return someday.
So, this summer when I heard they were re-releasing Darkfall with new systems in place (like professions) I was pretty excited. I had been craving a sandbox lately and some old guildies were also planning on returning. Reading the Darkfall website I saw that they were reccomending players get their old accounts in order for the new release.
So...this is where my troubles start, I go to log into my old account and on the subscription page it says "Permanently banned: contact support" - Strange, having not played the game in a very long time I don't understand how this happened. So...I contact support...
After 5 emails back and fourth with Darkfall staff I receive the following email:
Thank you for providing us with the information to verify the account.
We have reason to believe that there has been suspicious activity, so your Darkfall account NA has been locked. To restore access to this account, please follow these steps:
Followed were simple steps, secure your computer, secure your email and then contact them back. Well, I haven't had any issues with my computer and hadn't even played Darkfall in some time so was suspicious of the claim that the security breach was on my part...but did as they requested and then notified Support only to receive the following:
In order for us to be able to proceed, please provide us with the following information:
- Your Account Name:
- Your Server:
- The full name and address of the account holder at the time of original purchase:
- The email associated with the account at the time of purchase:
- The last 4 digits of the credit card used to purchase the original product:
- The full name and address of the original card holder listed on the account:
- If purchased via PayPal, the Transaction ID and the original email address used to create the account.
I send them the requested information, except for the original credit card used because that credit card and bank account have long since expired. I then recieve the following email from Darkfall support:
Firstly, please be aware that we need to verify the ownership of the account first. Once we can confirm ownership of the account, we will be more than happy to assist you with the prior request you have asked for.
With your convenience, to speed up the process -- you may also provide us with a photocopy or a scanned image of a valid photo ID and a recent bank or utility statement with the full name and address of the original credit card or Paypal holder - clearly visible.
You may send this by attaching a JPEG image to this ticket or by sending a fax to our main head office at 0030 210 689 7514.
Great, now they want a photocopy of my drivers license and a bill...I debate it and finally send it to them from which I receive the following email (please note this took place over about a week of back and fourths):
I have forwarded your inquiry to the correct department. We will investigate the matter and contact you once we have more information.
A day later I get this:
Thank you for verifying the account and informing us of the secure pc and email. We have reset the password and it is being sent to the email address on the account. We have also removed the ban.
You will need to restore the character if you wish to take advantage of the F2P offer for Darkfall Online Last days. Please send a ticket to Character restore with the full name of the character you wish restored.
Great, I log in and everything appears good to go, new password, account is ready I am all set, now all I do is need to wait.
Soo...fast forward a few months and the beta purchase release on Friday. I get home, I create a new Darkfall Unholy War account, I go to link my old account and get the message that my old account does not exist...
Strange... I try again, and again...nothing. So I go to the password reset and get the message that my information does not correct.
So I send Darkfall support an email and get the following:
In order to verify the ownership of your Darkfall Online account please provide us with the following information:
Full Name and Address of the account holder at the time of original purchase:
Email associated with the account at the time of purchase:
Last 4 digits of the credit card used to purchase the original product:
Full Name and Address of the original card holder listed on the account:
That's right, I'm exactly where I started months ago, some ten emails into this fiasco and I've received no help, no real support.
I'm at loss of words as I've never had problems with a company's support as I have had with Darkfall. Never. At this point I assume my account is lost into oblivion and don't plan on purchasing another Darkfall account, especially with the support I've received. I understand most people on this forums could care less about my problem, and probably find it humorous more then anything.
I hope someone out there can understand my frustration. Was looking forward to DFUW, but, this is ridiculous.