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I dont play STO very often but had a few minutes and felt I would log in and do the Christmas race and earn a box. I now have to link my Cryptic account with my PW account. It does not work and after 30 minutes I end up with two PW accounts and none of them linked to my Cryptic account. No problem, I'll put in a ticket...
I have a lifetime sub through Cryptic to STO. I can not get my cryptic account to link to my PW account. Here is the information I have:
I then list all my account information for both the cryptic account and the PW accounts including usernames, passwords and emails
Auto Response right away:
The following answers might help you immediately (then links to FAQ's that do not help)
Followed by a GM response 5 hours later:
Thank you for contacting us about this issue. If you are having trouble logging in to the game, please make sure that your account has correctly been linked to a Perfect World account.
Please note that all Cryptic Only accounts are now required to be linked to a Perfect World account before being able to log in.
Followed by my response back to GM Heartbreaker:
Dear GM Heartbreaker,
Thank you for not reading my issue and just posting an auto-reply. I sure hope you get paid an amount appropriate for the quality of work you do. How about you actually READ my ticket and see that I CAN NOT LINK MY CRYPTIC ACCOUNT TO MY PWE ACCOUNT. If I could do it I would not have had to put in a ticket with support. Any chance you will actually act like a real support person and link those accounts for me since I CAN NOT?
Wishing you the best
I mean seriously, the guy didnt even read my ticket. He read the subject line and then sent me a canned reply. Is this really how bad things are in the game support world? Why even hire people? A computer program could have done this same thing for a lot less.