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Well... I've received my first ban in my history of gaming.
I started gaming via Hero's Quest: Quest for Glory / King's Quest / Police Quest all the way to EverQuest / SWG all the way to SWTOR (meh) / Diablo 3.
My account was stolen.
It's unfortunate that people do this, as I had a lot of time invested into that game. However, I had a simple password with virtually zero security. I never bothered to purchase an authenticator or update my password from time to time. So I was pretty naive (It won't happen to me).
Anyways, I find that I cannot log into my account. I cannot log into my associated email account (luckily it was only an email I used for games and such). I call up tech support and tell them situation.
They give me my account back. They transferred my account to a new email I had created (because old one was stolen). However, my character had no items and no gold. So naturally I would be upset. They told me to submit a ticket and I would be granted some type of "rollback" so that I could obtain most of my items again.
I submit a ticket and wait about a day.
I get an email this morning: "Greetings,
After a thorough investigation of your recently reported compromise, it has come to our attention that your ticket was submitted in an attempt to defraud the Game Master Department in order to duplicate gold or other assets. As a result, the Diablo III license attached to this Battle.net Account has been permanently closed.
This action was taken in keeping with our Diablo III End User License Agreement (http://us.blizzard.com/en-us/company/legal/d3_eula.html) and will neither be amended nor removed.
First off, my best character probably had a financial value of about 20 bucks. I had very little gold on him. However, I was proud of my character because everything on him was 100% pure and legit. I never purchased, sold, or used anything from the Real Money AH. Everything was earned. Moreover, it was an $80 Collector's Edition account.
So the next thing I do is call up Blizzard support... again. I asked them about the outcome. They say they can't do anything but push another ticket. I asked him why they couldn't just check the IP logs or trade-screen logs associated with the theft. They said that is doesn't work the same way as it does in WoW. They don't have IP or data logs via trading, so they can't possibly track the person who logged into my account and traded/sold my stuff away.
Again, it was my fault for such low security. But wow! I didn't know that Blizzard support was so... narrow. I never joined any type of "secret" website or used any 3rd party software etc. So all of this is rather shocking. But being called a "gold duper" really ticked me off.