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Just had a good time with my local state's efficiency--
[State Senator Dude] is proud of the website innovations, and how much money he's saving the state. So is [Governor Dude], They both, naturally, intend to be re-elected.
The [State Agency] website is covered with online forms, pdf capabilities. Surf in an file your clickable web forms right there online, sweet! Shit works great, no complaints about their many forms, access to, availablility of, etc.
But what they don't advertise?
Our most advanced form of electronic communication, receiving these forms from customers? That's right, that blast from the past, totally cutting edge modern technology--a fax machine. 1966. Fifty years old.
You can fax in these clever, handy e-forms. But it's clear from the employees attitudes, they prefer to work with paper. Sneakernet. Hardcopy. That papermill technology from 795 AD. And with only 1200 years of lead time, they've almost got paper-shuffling down pat. They've got the perpetually ringing but never answered telephones down pat, too.
I wanted to see impact typewriters and carbon paper all over the local office, but alas, I was disappointed. There were stacks of carbonless forms out on the front counter, however.
Why isn't there an email or a file drop I can communicate with, somewhere? So I won't have to kill a tree and have my wife (the last remaining fax machine we have access to is at her hospital)--"We just use what they let us have".
Meanwhile, [this Agency] spent more than 50 million dollars on paper last year. And I just killed another tree, printing out N forms to hardcopy (argh) so I could FAX (omg) them in to avoid their preference: a drive-it-in sneakernet delivery (STOMP ROWF SNARLE RAGE!!!)
Welcome to the 1960s, already in progress.
Self-pity imprisons us in the walls of our own self-absorption. The whole world shrinks down to the size of our problem, and the more we dwell on it, the smaller we are and the larger the problem seems to grow.