The following is verbatum from my email with ANET:
Your refund has shown on my online billing activity and I thank you for your prompt service.
As a long time Guild Wars player from the GW1 beta and the game including 2 out of 3 of the expansions: Factions and Nightfall, I feel compelled to give you the reasons why a loyal long-time supporter felt this action was needed.
I played and enjoyed a lot of the content in the original and never felt compelled to turn it into a job in order to keep up. It was casual and yet it was hardcore in that the game presented a challenge during play. It lacked only non-instanced questing, yet that was not an issue to me as the towns always contained those eager to team for instances. Everything was solid top to bottom.
I then played WoW for 2 years - from Wrath to just after Cataclysm, and it was good fun while it lasted. The problem with WoW wasn't the sub ... it was the constant need to "keep up".
It had 3 things that kept me interested for the time I played. An open-world, an auction house , and a crafting system. The auction house was 100 percent player driven including the ability to attempt to corner the market. I viewed this as an enjoyable mini-game within the game. The crafting enabled a player to finance and equip himself for his journey to cap. Every crafting professions had niches at multiple levels that could provide income to get by with, or income to reinvest with. It was your choice and your risk. I ran a Guild - The Moonlit Knights of Lore for almost a year and used the Auction House to help my guild of 200+ members enjoy the game.I had a capped duel-wield frost Death Knight that kicked butt inspite of the view it couldn't be done. I left the game shortly after Cataclysm due to my disgust over gear checking dps meters and all other requirements that were used to keep the masses from enjoying Raids and getting gear.
Of the 3 things that I did like in WoW, GW2 only got one right. The open world environment was stellar. I bought into the promise of horizontal progression. The Lost Shores update brought in gated gear grinding and vertical progression. I keep my word and my loyalty stays with those who keep their word. There were so many other ways to be a "snowflake". Individual weapon skill trees for example - use a skill point in greatsword for example to up the precision in addition to traits.
The Trading Post was not up for 2 weeks.... I didn't care because there was actual chat interaction going on. I even successfully traded thru mail in that time. Once the TP came online ...that interaction stopped cold.
Then a sad thing happened. Not only was the TP gamewide and easily exploited by goldsellers the devs saw fit to fall for a forum ploy to place a bottom line price on mats to keep them from being sold for a loss in respect to what a vendor would pay. I still believe you were suckered by the goldsellers in order to gain a stable ROI. This rendered the TP as less than free-market and allowed bloated prices of top end items that no one could "earn" due to 2 factors. The buy/sell orders had no expiration. This invites unreal pricing and left ghosted below NPC buy orders pre-nerf of the free-market.
Secondly the crafting system was really only for exp grinding, and not for making your character unique or self-sufficient. Every crafting skill seemed to be able to make every item and 2 million players on a gamewide TP have no use for something that they can make a version of with their own crafting skills.
The combination of the 2 misses left me realizing the best income lie in just selling the basic farmed drops or salvaged results of drops. I truly don't believe that was the intent, but it is what happened.
I hope at some point you are able to bring the auction house and crafting system up to par with what I experienced in WoW. I wish I could say that would get me to repurchase the game .... but as long as I see a vertical elitist build/gear checking progression system being pushed forward I can't give you my word on that.
I got my refund due to my purchase coming directly from their site. Thanks to the timing I was able to buy Starcraft2,Serious Sam 3, and Borderlands 2 all on sale for that same 60 dollars. Some may disagree and you are entitled to your opinion, but if I buy a horse and you hand me a cow I expect my money back. ANET's prompt refund was appreciated. The game itself was not as advertised and proved it barely 3 months in.