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Phone was stolen, I have a security key on my account..What do I do?

How do I gain access to my account if I've lost the security key?

 

Would I nneed to call them? and if I did, what kind if things would I be asked?

 

My aspergers makes it hard for my to talk over the phone.

Comments

  • Sevenstar61Sevenstar61 Centreville, VAPosts: 1,690Member Uncommon
    Originally posted by Cakeisyummeh

    How do I gain access to my account if I've lost the security key?

     

    Would I nneed to call them? and if I did, what kind if things would I be asked?

     

    My aspergers makes it hard for my to talk over the phone.

    Call support. They will have to get your security key out of account.

    image
    Sith Warrior - Story of Hate and Love http://www.youtube.com/watch?v=sxKrlwXt7Ao
    Imperial Agent - Rise of Cipher Nine http://www.youtube.com/watch?v=OBBj3eJWBvU&feature=youtu.be
    Imperial Agent - Hunt for the Eagle Part 1http://www.youtube.com/watch?v=UQqjYYU128E

  • erictlewiserictlewis Cottondale, ALPosts: 3,026Member Uncommon

    I use AVG, I can track my phone anywhere, and can activate it and it keeps the phone from making any calls, it only oallows the phone to give its gps.

    I am hoping you put some sort of firewall/tracking product on it.

    Other than that go to your carrier, you can get a new phone with the same number, either way you need to do it quick.  Smart phones can wring up a load of charges quick in the wrong hands.

  • RedempRedemp Hot Springs, ARPosts: 1,042Member

    Quick, post about it on Facebook!

    I'm only mildly kidding..

     

  • tiefighter25tiefighter25 Winchester, MAPosts: 937Member

    You will have to call support. It's no big deal, just some faceless employee. Don't let your condition deter you.

    Here's a thread with a Bioware response in it.

    Good luck.

    http://www.swtor.com/fr/community/showthread.php?t=115856

  • CakeisyummehCakeisyummeh GlasgowPosts: 194Member

    I sent them something over contact customer service, once I click send nothing pops up. Have they received what I sent?

    Since it's been over a day, just worrying.

     

  • TeknoBugTeknoBug Calgary, ABPosts: 2,156Member

    I think you should be worrying more about your lost phone than your SWTOR account right now, did you at least SIM lock it via your cell company or online?


    Or perhaps did you get a hold of someone else's account and know the password to but can't get in due to the key? /wink

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  • gandlesgandles dickson city, PAPosts: 51Member Uncommon
    call support i switched phones and the took the key off my account..call support like were all saying...
  • Sevenstar61Sevenstar61 Centreville, VAPosts: 1,690Member Uncommon
    Originally posted by gandles
    call support i switched phones and the took the key off my account..call support like were all saying...

    Call is a must. They are going to ask you your security questions so make sure you remember them :) Good luck.

    image
    Sith Warrior - Story of Hate and Love http://www.youtube.com/watch?v=sxKrlwXt7Ao
    Imperial Agent - Rise of Cipher Nine http://www.youtube.com/watch?v=OBBj3eJWBvU&feature=youtu.be
    Imperial Agent - Hunt for the Eagle Part 1http://www.youtube.com/watch?v=UQqjYYU128E

  • CakeisyummehCakeisyummeh GlasgowPosts: 194Member

    I had it stole months and months ago, had the sim deactivated so meh, s'all good.

     

    Nggh..No idea what my security question is ._. I tend to put in rubbish if I can't think of anything.

     

    Thanks guys

  • erictlewiserictlewis Cottondale, ALPosts: 3,026Member Uncommon
    Originally posted by Cakeisyummeh

    I had it stole months and months ago, had the sim deactivated so meh, s'all good.

     

    Nggh..No idea what my security question is ._. I tend to put in rubbish if I can't think of anything.

     

    Thanks guys

    YOur phones been gone for months and you just now try to get back into game?  something is wrong here. 

  • TeknoBugTeknoBug Calgary, ABPosts: 2,156Member


    Originally posted by erictlewis
    Originally posted by Cakeisyummeh I had it stole months and months ago, had the sim deactivated so meh, s'all good.   Nggh..No idea what my security question is ._. I tend to put in rubbish if I can't think of anything.   Thanks guys
    YOur phones been gone for months and you just now try to get back into game?  something is wrong here. 

    Read my last post in this thread, this further raises suspicion.

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  • SanguinelustSanguinelust Plainfield, NJPosts: 801Member Uncommon
    Originally posted by TeknoBug

     


    Originally posted by erictlewis

    Originally posted by Cakeisyummeh I had it stole months and months ago, had the sim deactivated so meh, s'all good.   Nggh..No idea what my security question is ._. I tend to put in rubbish if I can't think of anything.   Thanks guys
    YOur phones been gone for months and you just now try to get back into game?  something is wrong here. 
    Read my last post in this thread, this further raises suspicion.

     

    Yeah I'm sure there's more to it /sarcasm

    I hadn't played in months and upgraded my phone so when i wanted to start playing again I had to call and have them take the key off the account. You have to know the secret question answers before they will do it so even if it is a hackedstolen account you most likely won't get past that part.

  • ThorkuneThorkune Eastern, KYPosts: 1,828Member Uncommon
    I lost my security key and I had to send them a photo ID to confirm that I am the actual account  owner. They then removed the key from my account. I then found the key the next day.../sigh
  • TeknoBugTeknoBug Calgary, ABPosts: 2,156Member


    Originally posted by bigsmiff
    I lost my security key and I had to send them a photo ID to confirm that I am the actual account  owner. They then removed the key from my account. I then found the key the next day.../sigh
    HAHA fail.

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