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Phone was stolen, I have a security key on my account..What do I do?
Cakeisyummeh
Member Posts: 194
How do I gain access to my account if I've lost the security key?
Would I nneed to call them? and if I did, what kind if things would I be asked?
My aspergers makes it hard for my to talk over the phone.
Comments
Call support. They will have to get your security key out of account.
Sith Warrior - Story of Hate and Love http://www.youtube.com/watch?v=sxKrlwXt7Ao
Imperial Agent - Rise of Cipher Nine http://www.youtube.com/watch?v=OBBj3eJWBvU&feature=youtu.be
Imperial Agent - Hunt for the Eagle Part 1http://www.youtube.com/watch?v=UQqjYYU128E
I use AVG, I can track my phone anywhere, and can activate it and it keeps the phone from making any calls, it only oallows the phone to give its gps.
I am hoping you put some sort of firewall/tracking product on it.
Other than that go to your carrier, you can get a new phone with the same number, either way you need to do it quick. Smart phones can wring up a load of charges quick in the wrong hands.
Quick, post about it on Facebook!
I'm only mildly kidding..
You will have to call support. It's no big deal, just some faceless employee. Don't let your condition deter you.
Here's a thread with a Bioware response in it.
Good luck.
http://www.swtor.com/fr/community/showthread.php?t=115856
I sent them something over contact customer service, once I click send nothing pops up. Have they received what I sent?
Since it's been over a day, just worrying.
I think you should be worrying more about your lost phone than your SWTOR account right now, did you at least SIM lock it via your cell company or online?
Or perhaps did you get a hold of someone else's account and know the password to but can't get in due to the key? /wink
Call is a must. They are going to ask you your security questions so make sure you remember them
Good luck.
Sith Warrior - Story of Hate and Love http://www.youtube.com/watch?v=sxKrlwXt7Ao
Imperial Agent - Rise of Cipher Nine http://www.youtube.com/watch?v=OBBj3eJWBvU&feature=youtu.be
Imperial Agent - Hunt for the Eagle Part 1http://www.youtube.com/watch?v=UQqjYYU128E
I had it stole months and months ago, had the sim deactivated so meh, s'all good.
Nggh..No idea what my security question is ._. I tend to put in rubbish if I can't think of anything.
Thanks guys
YOur phones been gone for months and you just now try to get back into game? something is wrong here.
Read my last post in this thread, this further raises suspicion.
Yeah I'm sure there's more to it /sarcasm
I hadn't played in months and upgraded my phone so when i wanted to start playing again I had to call and have them take the key off the account. You have to know the secret question answers before they will do it so even if it is a hackedstolen account you most likely won't get past that part.