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No, there was no program who detected the bots.
No, there was not a research done,
No, there dont have special tools...it was just A BIG MASS BANWAVE!
Good thing is that you could unban yourself in less then a day if you provide your email/key/char name to them so they can search in your account and check if you are a bot!!! Best company ever, best game ever, for dem fp2 games.
around 4.000 accounts banned for no reason
I LOVE GW2!! BEST GAME EVER!