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Begin rant.....I will attempt to keep this concise.
I am now on my THIRD "account safety" ban.............First was gold selling, second botting, now account comprimised. Each ban has lasted a minimum of 24 hours while you wait for customer service to respond through this arcaic support ticket system.
I will immediately stop you on the excuse the game is free to play. It was not made free to play to lose profit.......arena saw the mass exodus from all recent releases and realized their best bets for long term profits was a cash shop. This is no excuse to have a proper CS staff. They are making boatload of cash.
I understand the want to stop botting from ruining the economy........problem here is, i still see SHITLOADS of bots, not to mention gold has went from what 15 dollars per 10g to 3 dollars per 10g....it's obviously working. On the other hand there is page after page after page after page of closed topics on the account issues page regarding innocent people getting banned. IF YOU ARE GOING TO INSTA BAN BASED ON A # OF REPORT THRESHOLD, YOU SHOULD HAVE AN AUTOMATED VERIFICATION SYSTEM TO RESTORE ACCOUNT USAGE.
I am 100% sure they ban based on number of reports. Reason is simply, first ban i (stupidly) copied a gold sellers spam and changed the text to make a joke to someone about selling potatoes........30 seconds after saying it....boom banned...reason assisting gold sellers. The other two bans......have occured after shortly wiping large groups of guilds we call out with a 5 man gank group. I'm not bragging here, I'm saying it's obvious butthurt people are submitting false reports. Every member of our group has been banned at some point for the same above reasons. It is an immediate disconnect within a few minutes of fighting certain groups.
This is my rant, I'm sure other's have experienced it, it's complete shiiit in my opinion.