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I have been emailing square enix support for over a month. My account is in good standing. I can recover my password no problem. Here is the issue.
When you follow square enix User ID recover method. They email you back an automated response saying we cannot recover your user ID without your user ID.
Long story short. Worst customer service ever. Not suprised considering the epic fail this company has been since the enix merger. Im not even bothering anymore to contact them. After 20+ emails they still have not even given me a real GM response.
FFXIV is dead anyway. Wasting more money on a game that already failed. Yay for so many games right now. Was going to try and get the 20$ worth of this game I wasted on 1.0 but they probably just saved me 15$ for having to resub. Thanks bad customer support! Saved me moneys
(I have contacted every single tab of the customer support on 3 seperate sites. The new global. The NA SQEX site. Playonline.I get the same response from the exact same automated response.)
From Square Enix:
We do apologize, however we could not verify your ownership of the account in question, and we could not process your request.
Please confirm the information registered under the SQUARE ENIX Account Management System and resubmit your request under a new ticket. Please be aware that proper verification requires that the SQUARE ENIX ID, Email Address, Birthdate, Security Question and Answer be provided as they appear on the SQUARE ENIX Account in question. Please be sure to provide this information correctly when submitting your ticket.
Ok so to recover my User ID. I need my User ID. Fail lol.
Guild Master of Dragonspine since 1982.
Playing Path of Exile and deeply in love with it.