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I don't believe I've ever seen a company try and rebuild their MMO because it didn't meet the fans expectations. Usually at that point the company just tries to suck as much money as they can out of their customers before moving on to something else. Square Enix didn't do this. They decided to remake a whole game.
I have high hopes for Final Fantasy XIV 2.0, and am truthfully excited to play it when it finally comes out. I believe in supporting a company that remains loyal to it's fanbase, and even though in the past Square Enix hasn't been so great to their fanbase it seems like this time they are really trying.
Anyways, here's the link to the latest trailer for Fninal Fantasy XIV 2.0. It just came out today actually. Enjoy!