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This will make me look like a bafoon but it deserves to be said. The other day I purchased an extra character slot from the marketplace. It went into my inventory so I double clicked it and once it disapeared I figured it had been activated. I logged out, noticed I had no option to create another character... I took the path of least resistance and deleted an oft used character to play the new alt right then. Once I was done for the night I submitted a CS ticket with my problem and request for an SC refund.
An hour after I sent my ticket in I got an automated message, about 2:18am. Then I got a human response at 11:42am that issue would be passed up the line. At 1:56pm I got a detailed message about how many slots I had and why but did not address my specific problem and the same again at 4:08 pm after I submitted more information about my problem. Finally at 4:28pm I got the message that made me look like said bafoon:
The extra slot item is a "charm" itemization wise and since I had an empty slot on the character that purchased it the double click just equiped it to me... I hadn't actually "used" the extra slot yet.
I laughed, thanked them for their time feeling both relieved and foolish. I was impressed though at the time and length they went to take care of my problem. It's also worth pointing out that I'm silver sub right now so that has no bearing on service if it relates to account or marketplace issues.