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GW2 refunds...what??

AC1074AC1074 Houston, TXPosts: 274Member
So I bought GW2 just a week after release and play casually. I have been enjoying it and can right away pick out the features I like the game. I also watch a few live streams when I can't play and recently heard a lot of people have received refunds for the purchase of GW2. How is this possible and why exactly? I really don't see anything wrong with the game considering you buy it, play for free and its a mmo. Did I miss something?
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Comments

  • AethaerynAethaeryn Kitchener, ONPosts: 1,971Member Uncommon
    Where did you hear this?

    Wa min God! Se æx on min heafod is!

  • PhryPhry HampshirePosts: 6,288Member Uncommon
    Originally posted by AC1074
    So I bought GW2 just a week after release and play casually. I have been enjoying it and can right away pick out the features I like the game. I also watch a few live streams when I can't play and recently heard a lot of people have received refunds for the purchase of GW2. How is this possible and why exactly? I really don't see anything wrong with the game considering you buy it, play for free and its a mmo. Did I miss something?

    without knowing their reasons for asking for a refund, its hard to even 'generalise' as to what you might have missed, it could even be for technical reasons, or maybe they got hacked, whatever, there can be many genuine reasons for getting a refund for any game, either way, Arenanet wouldnt actually give a refund unless they felt that the players involved had a genuine reason for doing so, which would have to be something more than, not liking the game, unless they were being extremely generous that is. image

  • AerowynAerowyn BUZZARDS BAY, MAPosts: 7,928Member
    Originally posted by Phry
    Originally posted by AC1074
    So I bought GW2 just a week after release and play casually. I have been enjoying it and can right away pick out the features I like the game. I also watch a few live streams when I can't play and recently heard a lot of people have received refunds for the purchase of GW2. How is this possible and why exactly? I really don't see anything wrong with the game considering you buy it, play for free and its a mmo. Did I miss something?

    without knowing their reasons for asking for a refund, its hard to even 'generalise' as to what you might have missed, it could even be for technical reasons, or maybe they got hacked, whatever, there can be many genuine reasons for getting a refund for any game, either way, Arenanet wouldnt actually give a refund unless they felt that the players involved had a genuine reason for doing so, which would have to be something more than, not liking the game, unless they were being extremely generous that is. image

    unless numerous members on this site or official forums are lying i have seen several claim they ordered from ANET and have called them and got issued a refund just for not liking the game

    I angered the clerk in a clothing shop today. She asked me what size I was and I said actual, because I am not to scale. I like vending machines 'cause snacks are better when they fall. If I buy a candy bar at a store, oftentimes, I will drop it... so that it achieves its maximum flavor potential. --Mitch Hedberg

  • dllddlld GöteborgPosts: 541Member Uncommon
    I've heard similar stories, people playing for weeks gotten to lvl 80 then get bored and ask for a refund and getting it.
  • AC1074AC1074 Houston, TXPosts: 274Member
    Originally posted by Aethaeryn
    Where did you hear this?

    Towellie's Twitch live stream as well as here

  • PhryPhry HampshirePosts: 6,288Member Uncommon
    Originally posted by Aerowyn
    Originally posted by Phry
    Originally posted by AC1074
    So I bought GW2 just a week after release and play casually. I have been enjoying it and can right away pick out the features I like the game. I also watch a few live streams when I can't play and recently heard a lot of people have received refunds for the purchase of GW2. How is this possible and why exactly? I really don't see anything wrong with the game considering you buy it, play for free and its a mmo. Did I miss something?

    without knowing their reasons for asking for a refund, its hard to even 'generalise' as to what you might have missed, it could even be for technical reasons, or maybe they got hacked, whatever, there can be many genuine reasons for getting a refund for any game, either way, Arenanet wouldnt actually give a refund unless they felt that the players involved had a genuine reason for doing so, which would have to be something more than, not liking the game, unless they were being extremely generous that is. image

    unless numerous members on this site or official forums are lying i have seen several claim they ordered from ANET and have called them and got issued a refund just for not liking the game

    Then their being very generous.. wonder how many refunds they've given out ?image

  • AerowynAerowyn BUZZARDS BAY, MAPosts: 7,928Member
    Originally posted by Phry
    Originally posted by Aerowyn
    Originally posted by Phry
    Originally posted by AC1074
    So I bought GW2 just a week after release and play casually. I have been enjoying it and can right away pick out the features I like the game. I also watch a few live streams when I can't play and recently heard a lot of people have received refunds for the purchase of GW2. How is this possible and why exactly? I really don't see anything wrong with the game considering you buy it, play for free and its a mmo. Did I miss something?

    without knowing their reasons for asking for a refund, its hard to even 'generalise' as to what you might have missed, it could even be for technical reasons, or maybe they got hacked, whatever, there can be many genuine reasons for getting a refund for any game, either way, Arenanet wouldnt actually give a refund unless they felt that the players involved had a genuine reason for doing so, which would have to be something more than, not liking the game, unless they were being extremely generous that is. image

    unless numerous members on this site or official forums are lying i have seen several claim they ordered from ANET and have called them and got issued a refund just for not liking the game

    Then their being very generous.. wonder how many refunds they've given out ?image

    i agree.... 

    I angered the clerk in a clothing shop today. She asked me what size I was and I said actual, because I am not to scale. I like vending machines 'cause snacks are better when they fall. If I buy a candy bar at a store, oftentimes, I will drop it... so that it achieves its maximum flavor potential. --Mitch Hedberg

  • GeezerGamerGeezerGamer ChairPosts: 5,587Member Uncommon
    Originally posted by Phry
    Originally posted by Aerowyn
    Originally posted by Phry
    Originally posted by AC1074
    So I bought GW2 just a week after release and play casually. I have been enjoying it and can right away pick out the features I like the game. I also watch a few live streams when I can't play and recently heard a lot of people have received refunds for the purchase of GW2. How is this possible and why exactly? I really don't see anything wrong with the game considering you buy it, play for free and its a mmo. Did I miss something?

    without knowing their reasons for asking for a refund, its hard to even 'generalise' as to what you might have missed, it could even be for technical reasons, or maybe they got hacked, whatever, there can be many genuine reasons for getting a refund for any game, either way, Arenanet wouldnt actually give a refund unless they felt that the players involved had a genuine reason for doing so, which would have to be something more than, not liking the game, unless they were being extremely generous that is. image

    unless numerous members on this site or official forums are lying i have seen several claim they ordered from ANET and have called them and got issued a refund just for not liking the game

    Then their being very generous.. wonder how many refunds they've given out ?image

    It makes perfect sense if ANET is confident in their game. Now they can offer GW2 satisfaction guaranteed. Don't really need a free trial now. Anyone on the fence has no reason not to try the game. Not to mention the bonus to word of mouth advertising. Even if you don't like the game, you'd be a hell of a lot more likely to praise ANET even if you didn't feel like you got your money's worth when they give it back.

  • AerowynAerowyn BUZZARDS BAY, MAPosts: 7,928Member
    Originally posted by GeezerGamer
    Originally posted by Phry
    Originally posted by Aerowyn
    Originally posted by Phry
    Originally posted by AC1074
    So I bought GW2 just a week after release and play casually. I have been enjoying it and can right away pick out the features I like the game. I also watch a few live streams when I can't play and recently heard a lot of people have received refunds for the purchase of GW2. How is this possible and why exactly? I really don't see anything wrong with the game considering you buy it, play for free and its a mmo. Did I miss something?

    without knowing their reasons for asking for a refund, its hard to even 'generalise' as to what you might have missed, it could even be for technical reasons, or maybe they got hacked, whatever, there can be many genuine reasons for getting a refund for any game, either way, Arenanet wouldnt actually give a refund unless they felt that the players involved had a genuine reason for doing so, which would have to be something more than, not liking the game, unless they were being extremely generous that is. image

    unless numerous members on this site or official forums are lying i have seen several claim they ordered from ANET and have called them and got issued a refund just for not liking the game

    Then their being very generous.. wonder how many refunds they've given out ?image

    It makes perfect sense if ANET is confident in their game. Now they can offer GW2 satisfaction guaranteed. Don't really need a free trial now. Anyone on the fence has no reason not to try the game. Not to mention the bonus to word of mouth advertising. Even if you don't like the game, you'd be a hell of a lot more likely to praise ANET even if you didn't feel like you got your money's worth when they give it back.

    lol not on this site:)

    I angered the clerk in a clothing shop today. She asked me what size I was and I said actual, because I am not to scale. I like vending machines 'cause snacks are better when they fall. If I buy a candy bar at a store, oftentimes, I will drop it... so that it achieves its maximum flavor potential. --Mitch Hedberg

  • bcbullybcbully Westland, MIPosts: 8,262Member Uncommon
    Originally posted by Phry
    Originally posted by AC1074
    So I bought GW2 just a week after release and play casually. I have been enjoying it and can right away pick out the features I like the game. I also watch a few live streams when I can't play and recently heard a lot of people have received refunds for the purchase of GW2. How is this possible and why exactly? I really don't see anything wrong with the game considering you buy it, play for free and its a mmo. Did I miss something?

    without knowing their reasons for asking for a refund, its hard to even 'generalise' as to what you might have missed, it could even be for technical reasons, or maybe they got hacked, whatever, there can be many genuine reasons for getting a refund for any game, either way, Arenanet wouldnt actually give a refund unless they felt that the players involved had a genuine reason for doing so, which would have to be something more than, not liking the game, unless they were being extremely generous that is. image

    No you can send an email saying you don't like the game and they will give you your money back. No questions asked.  I commend them for this.

  • grimalgrimal Stamford, CTPosts: 2,873Member Uncommon

    It's a good PR move.

    Also, what's the big deal?  A lot of restaurants do this as well.  If you aren't satisfied with the meal, complain, and the better ones will comp it for you.

  • sammyelisammyeli Fremont, CAPosts: 765Member
    Originally posted by grimal

    It's a good PR move.

    Also, what's the big deal?  A lot of restaurants do this as well.  If you aren't satisfied with the meal, complain, and the better ones will comp it for you.

    Awwww yea dat PR move!!!

    image

    “The truth may be puzzling. It may take some work to grapple with. It may be counterintuitive. It may contradict deeply held prejudices. It may not be consonant with what we desperately want to be true. But our preferences do not determine what's true.”

    Carl Sagan-

  • GeezerGamerGeezerGamer ChairPosts: 5,587Member Uncommon
    Originally posted by Aerowyn
    Originally posted by GeezerGamer
    Originally posted by Phry
    Originally posted by Aerowyn
    Originally posted by Phry
    Originally posted by AC1074
    So I bought GW2 just a week after release and play casually. I have been enjoying it and can right away pick out the features I like the game. I also watch a few live streams when I can't play and recently heard a lot of people have received refunds for the purchase of GW2. How is this possible and why exactly? I really don't see anything wrong with the game considering you buy it, play for free and its a mmo. Did I miss something?

    without knowing their reasons for asking for a refund, its hard to even 'generalise' as to what you might have missed, it could even be for technical reasons, or maybe they got hacked, whatever, there can be many genuine reasons for getting a refund for any game, either way, Arenanet wouldnt actually give a refund unless they felt that the players involved had a genuine reason for doing so, which would have to be something more than, not liking the game, unless they were being extremely generous that is. image

    unless numerous members on this site or official forums are lying i have seen several claim they ordered from ANET and have called them and got issued a refund just for not liking the game

    Then their being very generous.. wonder how many refunds they've given out ?image

    It makes perfect sense if ANET is confident in their game. Now they can offer GW2 satisfaction guaranteed. Don't really need a free trial now. Anyone on the fence has no reason not to try the game. Not to mention the bonus to word of mouth advertising. Even if you don't like the game, you'd be a hell of a lot more likely to praise ANET even if you didn't feel like you got your money's worth when they give it back.

    lol not on this site:)

    Sorry, I'm not sure I get what you are saying.

    (honestly, I  wasn't putting them down for this, on the contrary. I think it's a great thing for them to do, I also think it's more profitable in the long run.)

  • AerowynAerowyn BUZZARDS BAY, MAPosts: 7,928Member
    Originally posted by grimal

    It's a good PR move.

    Also, what's the big deal?  A lot of restaurants do this as well.  If you aren't satisfied with the meal, complain, and the better ones will comp it for you.

    i'm fine with someone buying something playing for a couple min and saying it sucks getting their money back.. but for someone to play to 80 then get their money back is overly generous of ANET  imho.. but guess if they allow it who am i to say not go for it...

    I angered the clerk in a clothing shop today. She asked me what size I was and I said actual, because I am not to scale. I like vending machines 'cause snacks are better when they fall. If I buy a candy bar at a store, oftentimes, I will drop it... so that it achieves its maximum flavor potential. --Mitch Hedberg

  • AerowynAerowyn BUZZARDS BAY, MAPosts: 7,928Member
    Originally posted by GeezerGamer

    lol not on this site:)

    Sorry, I'm not sure I get what you are saying.

    (honestly, I  wasn't putting them down for this, on the contrary. I think it's a great thing for them to do, I also think it's more profitable in the long run.)

    was making a joke as I have seen several claim they got full refunds of this game yet still see them bash ANET for being a money grubbing company 

    I angered the clerk in a clothing shop today. She asked me what size I was and I said actual, because I am not to scale. I like vending machines 'cause snacks are better when they fall. If I buy a candy bar at a store, oftentimes, I will drop it... so that it achieves its maximum flavor potential. --Mitch Hedberg

  • grimalgrimal Stamford, CTPosts: 2,873Member Uncommon
    Originally posted by Aerowyn
    Originally posted by grimal

    It's a good PR move.

    Also, what's the big deal?  A lot of restaurants do this as well.  If you aren't satisfied with the meal, complain, and the better ones will comp it for you.

    i'm fine with someone buying something playing for a couple min and saying it sucks getting their money back.. but for someone to play to 80 then get their money back is overly generous of ANET  imho.. but guess if they allow it who am i to say not go for it...

    Sears used to have a policy similar to this where you could literally own a thing for months or even longer and then return it for a refund no questions asked.  Or at least that is how I remember it.

  • AerowynAerowyn BUZZARDS BAY, MAPosts: 7,928Member
    Originally posted by grimal
    Originally posted by Aerowyn
    Originally posted by grimal

    It's a good PR move.

    Also, what's the big deal?  A lot of restaurants do this as well.  If you aren't satisfied with the meal, complain, and the better ones will comp it for you.

    i'm fine with someone buying something playing for a couple min and saying it sucks getting their money back.. but for someone to play to 80 then get their money back is overly generous of ANET  imho.. but guess if they allow it who am i to say not go for it...

    Sears used to have a policy similar to this where you could literally own a thing for months or even longer and then return it for a refund no questions asked.  Or at least that is how I remember it.

    don't think that applied for electronics and almost postitive not for video games.. could be wrong though

    I angered the clerk in a clothing shop today. She asked me what size I was and I said actual, because I am not to scale. I like vending machines 'cause snacks are better when they fall. If I buy a candy bar at a store, oftentimes, I will drop it... so that it achieves its maximum flavor potential. --Mitch Hedberg

  • grimalgrimal Stamford, CTPosts: 2,873Member Uncommon
    Originally posted by Aerowyn
    Originally posted by grimal
    Originally posted by Aerowyn
    Originally posted by grimal

    It's a good PR move.

    Also, what's the big deal?  A lot of restaurants do this as well.  If you aren't satisfied with the meal, complain, and the better ones will comp it for you.

    i'm fine with someone buying something playing for a couple min and saying it sucks getting their money back.. but for someone to play to 80 then get their money back is overly generous of ANET  imho.. but guess if they allow it who am i to say not go for it...

    Sears used to have a policy similar to this where you could literally own a thing for months or even longer and then return it for a refund no questions asked.  Or at least that is how I remember it.

    don't think that applied for electronics and almost postitive not for video games.. could be wrong though

    No, not for video games as I am talking about 30 or so years ago and video games weren't really....a market?  But the point is, this is not an entirely new return policy.

  • AerowynAerowyn BUZZARDS BAY, MAPosts: 7,928Member
    Originally posted by grimal

    don't think that applied for electronics and almost postitive not for video games.. could be wrong though

    No, not for video games as I am talking about 30 or so years ago and video games weren't really....a market?  But the point is, this is not an entirely new return policy.

    i see but in todays economy it's pretty unheard of especially for a PC game.. most game stores wont take any PC games back once they are opened.. although this may of changed I dunno haven't tried to return a PC game in years

    I angered the clerk in a clothing shop today. She asked me what size I was and I said actual, because I am not to scale. I like vending machines 'cause snacks are better when they fall. If I buy a candy bar at a store, oftentimes, I will drop it... so that it achieves its maximum flavor potential. --Mitch Hedberg

  • sammyelisammyeli Fremont, CAPosts: 765Member
    Originally posted by grimal
    Originally posted by Aerowyn
    Originally posted by grimal
    Originally posted by Aerowyn
    Originally posted by grimal

    It's a good PR move.

    Also, what's the big deal?  A lot of restaurants do this as well.  If you aren't satisfied with the meal, complain, and the better ones will comp it for you.

    i'm fine with someone buying something playing for a couple min and saying it sucks getting their money back.. but for someone to play to 80 then get their money back is overly generous of ANET  imho.. but guess if they allow it who am i to say not go for it...

    Sears used to have a policy similar to this where you could literally own a thing for months or even longer and then return it for a refund no questions asked.  Or at least that is how I remember it.

    don't think that applied for electronics and almost postitive not for video games.. could be wrong though

    No, not for video games as I am talking about 30 or so years ago and video games weren't really....a market?  But the point is, this is not an entirely new return policy.

    I going to go out and purchase all MMOs and play them through and get my refunds Awwww yea dat return Policy is old as hell in the video game industry.

    image

    “The truth may be puzzling. It may take some work to grapple with. It may be counterintuitive. It may contradict deeply held prejudices. It may not be consonant with what we desperately want to be true. But our preferences do not determine what's true.”

    Carl Sagan-

  • Laughing-manLaughing-man Dublin, OHPosts: 3,415Member Uncommon

    I played for the first three days, the AH was down, there were a lot of bugs, and the SPVP was not what I had hoped for.  

    Refunded within hours of the request.  I was really impressed.  My reason was the game wasn't working as advertised as the AH was down and the tournement PVP was down.   Just my personal experience.

     

    http://en.wikipedia.org/wiki/Quality_assurance

    "Two principles included in QA are: "Fit for purpose", the product should be suitable for the intended purpose; and "Right first time", mistakes should be eliminated. QA includes management of the quality of raw materials, assemblies, products and components, services related to production, and management, production and inspection processes."  - From the sourced page.

     

    http://legal-dictionary.thefreedictionary.com/Implied+warranty+of+fitness  

    This is how you can get a refund based off my complaint.  ^

  • grimalgrimal Stamford, CTPosts: 2,873Member Uncommon
    Originally posted by sammyeli
    Originally posted by grimal
    Originally posted by Aerowyn
    Originally posted by grimal
    Originally posted by Aerowyn
    Originally posted by grimal

    It's a good PR move.

    Also, what's the big deal?  A lot of restaurants do this as well.  If you aren't satisfied with the meal, complain, and the better ones will comp it for you.

    i'm fine with someone buying something playing for a couple min and saying it sucks getting their money back.. but for someone to play to 80 then get their money back is overly generous of ANET  imho.. but guess if they allow it who am i to say not go for it...

    Sears used to have a policy similar to this where you could literally own a thing for months or even longer and then return it for a refund no questions asked.  Or at least that is how I remember it.

    don't think that applied for electronics and almost postitive not for video games.. could be wrong though

    No, not for video games as I am talking about 30 or so years ago and video games weren't really....a market?  But the point is, this is not an entirely new return policy.

    I going to go out and purchase all MMOs and play them through and get my refunds Awwww yea dat return Policy is old as hell in the video game industry.

    Yeah they stopped allowing video game returns sometime in the early to mid 90s if I remember correctly due to the obvious pirating.

    But seeing that you can't really pirate a GW2 account as they are all kept track of it's really not the same thing.

  • KyleranKyleran Tampa, FLPosts: 19,979Member Uncommon
    Originally posted by Laughing-man

    I played for the first three days, the AH was down, there were a lot of bugs, and the SPVP was not what I had hoped for.  

    Refunded within hours of the request.  I was really impressed.  My reason was the game wasn't working as advertised as the AH was down and the tournement PVP was down.   Just my personal experience.

     

    http://en.wikipedia.org/wiki/Quality_assurance

    "Two principles included in QA are: "Fit for purpose", the product should be suitable for the intended purpose; and "Right first time", mistakes should be eliminated. QA includes management of the quality of raw materials, assemblies, products and components, services related to production, and management, production and inspection processes."  - From the sourced page.

     

    http://legal-dictionary.thefreedictionary.com/Implied+warranty+of+fitness  

    This is how you can get a refund based off my complaint.  ^

    Requesting a refund after 3 days seems reasonable, but taking it back after 2 months and reaching level 80 seems like a stretch.

    But hey, its their policy.....

    In my day MMORPG's were so hard we fought our way through dungeons in the snow, uphill both ways.
    "I don't have one life, I have many lives" - Grunty
    Still currently "subscribed" to EVE, and only EVE!!!
    "This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon

  • OmnifishOmnifish LondonPosts: 616Member

    As I recall you could do it during the BWE's. Remember you pretty much had to pay full price to access them, which rangled with some people.  I know personally of two people who played two of the BWE's and decided it wasn't for them. As it was from the ANET online store they managed to get their moneyback with little hassle.

     

    I doubt you could do that now though, I mean whats the time limit for that? I haven't played for two eeeks so should I get my money back becasue it's, 'not for me'? Seems like a strange policy to me, so I'd suggest whoever told you that's BSing.

    This looks like a job for....The Riviera Kid!

  • ZadawnZadawn SPosts: 651Member

    I just requested a refund of my pre purchase,lets see if this is true.

     

    Update: They indeed refunded me,no questions asked even though i have asked for a refund just yesterday ( i have pre purchased).

    image
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