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I honestly do not know if it is the anti-social communities, the sheep-like behavior of the majority who follow the vocal anti-social trolls who belittle friendly people or any form of conversation, or the game design making communication absolete.
Any MMORPG I have played in the last 5 years is exactly the same.
You talk in global chat about something relevant to the game, genre, or just for conversation sake. Four people immediately tell you to shut up in a very anti-social fashion, isntantly discouraging anyone from talking, being friendly, or participating in the conversation. Sheeple either join the anti-social trolls in bashing the socializer(s) or stay out of the conversation due to the fact that they will become a target for anti-social behavior (insults, rude attacks, trolling) if they join in on the conersation. 99% of players regardless of social involvement never even read the chat and continue their mindless grind and single-player or guild-inclusive experience.
That sums up MMORPG communities. If you aren't spamming "WTS/WTB [item]" or "LFG [dungeon content]" then you're ostracized for talking.
Want to ask a question? "Google it moron."
Want to talk about an element of the game? "Go back to WoW."
Want to talk about what you want in the genre? "Go back to WoW."
Game too frustrating due to flaws in balance or bad game design? "This isn't EZ mode. Go back to WoW."
Like the game but want to talk about the parts you dislike? "If you don't like it, quit."
Love the game but want help in an aspect of the game? "You suck. Google it."
Can't find a group? "Stop spamming chat. It's because you suck and no one likes you."
Want to disagree with someone? "Go do the world a favor and kill yourself."
^^^^ All of this because you wanted to be social, have a conversation, speak your mind, or ask a simple question that takes seconds to answer.
Why havve a community when you can google everything?
Why talk at all when you could be shutting up and playing the game?
Why socialize in a MMORPG? Didn't you know this is a singleplayer game?