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I don't post often. I spend most of my time readying forums to gain information about games I play, so I have never been much of a poster, even if I really do not like a game. I have been having a great time playing GW2. As I have gotten older I have become more casual in my gaming ( my days of raiding like we did way back in MC wow are over ), so this game is a great fit. I play with a very serious wow player, she has loved the game as much as I have except for one issue. A few weeks back she had been hacked, and came into the game to find all of her toons looted. Being hacked has become part of the gaming landscape, and I am sure no one is supprised folks are hacked in a new game. What bothers me is not the security issues of the hacking, it is the customer service response that she got from GW2. The response from customer service was that they could do nothing to help her. This to me is very scary as an mmo gammer. I was hacked in wow a while back, and it sucked. log in and find the toon you have been working for a very long time to be altered by others is never a good feeling. In wow it seems that getting hacked is something they take seriously. It was my fault that I got hacked (darn sure it was a keylogger). However, wow customer service did not care about fault, they just tried to make my toon right again. My friend's response from customer service with GW2 was, you are out of luck....thank you for playing. With such a divergence in customer support philosophies I am sure GW2 will be taking a hit. My friend said one thing to me the other night that scared me, "if it happens again I am going back to wow". It scares me since I would have go back as well, If it can happen to her it can happen to me. I would hate to have to leave a game due to a customer service issue. Security of our toons is something any mmo gamer wants. I think this is an issue GW2 needs to take a closer look at, or some good folk will be heading in other directions, and that would be sad........this is a realy good game.