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I know, counting Blizzard and WOW experiences as positive disqualifies me in the eyes of many here, but in the case of support I must say, it remains the shining example how ingame support SHOULD be. I remember various examples of bugges quests or not spawning mobs asf, where I asked for support and within 10-30 minutes a Blizzard GM came, unlocked or spwaned or did whatever was possible!
Now in GW2, I have experienced already 3 Skill Point challanges where for some reasons the NPC doesn't spawn or something else doesn't work. Last example: Vigil Keep and Gendarran Fields. The Skill Point NPC is gone. And does an ANet GM come to spawn it for me or unlock the skill point? Nope. Now in GW2 I worked that night the entire map, and that is the last one thing I need for map completition, which just makes it extremely frustrating. And it's not the first issue, where I had to write and days later I got some "we work on it" bla bla. Maybe other people got ingame help, I didn't.
Same with my crash, where I asked if some GM can just mark the story as done so I could proceed or something. Nada.
ARE there any GMs at all helping?? Or is that the price we pay for "free to play"??
I really, really think a Triple AAA MMO needs a fast ingame GM service for issues, the way I know and loved it from Blizzard. That is simply not acceptable.
People don't ask questions to get answers - they ask questions to show how smart they are. - Dogbert