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So I had my GW2 account hacked last week. I followed ANet's recommended procedure for reporting the hacked account incident and did receive some intitial responses from ANet support but have not heard anything from them since last Friday night (9/7), even after several follow-up attempts.
Considering that I hadn't made it very far in the game and wanted to play with some friends over the weekend, I simply picked up another copy from Gamestop (digital sales were halted at the time) and started a new account.
But this got me thinking... Is it in ANet's best interest financially to drag out the account recovery process in order to fuel additional sales of the game?
Considering that there's no monthly fee, it really makes it easier to simply drop some coin on another copy of the game instead of waiting in limbo to hopefully have your account recovered, while all your buddies are enjoying the game.
Sounds crazy but is it really?? <insert X Files theme>