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GW2 sales open again, but no resolve to hacked accounts.

MogusMogus Anderson, OHPosts: 169Member

I was initially wondering if the hacked account issue could have been caused internally to push people to buy additional accounts for the game and then they took sales off line so I thought, maybe I'm wrong! Now I see that sales are open again yet my hacked account is still unresolved almost a week later.

 

I'm truly disgusted.

The fact that we even had to use our email addresses as our usernames is beyond my understanding...

 

 

www.greedmonger.com
Did you like Ultima Online? Then you'll LOVE Greed Monger!

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Comments

  • KuppaKuppa Boulder, COPosts: 3,292Member Uncommon
    You should write a book....

    image


    image

  • wormedwormed Calgary, ABPosts: 374Member Uncommon

    I had cancelled my pre-purchase and the moment GW2 released, I was already receiving emails about an attempt to change my password. Pretty ridiculous.

    Sorry to hear so many people got hacked. Brutal.

  • bookworm438bookworm438 Detroit, MIPosts: 647Member
    Did you bother to format your ticket correctly? Have you used the self help feature?
  • MogusMogus Anderson, OHPosts: 169Member

    Yes Bookworm, I've done it all as they have requested.

     

    www.greedmonger.com
    Did you like Ultima Online? Then you'll LOVE Greed Monger!

  • NadiaNadia Canonsburg, PAPosts: 11,866Member Common
    Originally posted by Mogus

    The fact that we even had to use our email addresses as our usernames is beyond my understanding...

    never liked that either but its something that both ncsoft and blizzard have done for years

     

    hope you get your account back soon

     

    edit:

    personally i was annoyed that anet reopened digital sales

    because i was under the impression they are still swamped w support tickets

     

    makes more sense to not offer further digital sales until anet supports character rollbacks

    currently, if your characters get deleted -- they are gone forever

    https://forum-en.guildwars2.com/forum/support/account/CHARACTERS-DELETED

  • Angier2758Angier2758 Mt. Prospect, ILPosts: 1,011Member

    using a "game" e-mail? and a password that you're using no where else?

    A lot of gamers as smart as they think they are (especially college gamers) are unsecure as hell.

     

  • laseritlaserit Vancouver, BCPosts: 1,950Member Uncommon

    An authenticater is never a bad thing, love the smart phone one's. I'm really wishing and wondering why GW2 didnt release with one.

    Hope all who have been hacked get sorted out in the quickest manner.

     

    "If you make an ass out of yourself, there will always be someone to ride you." - Bruce Lee

  • ThorbrandThorbrand West Palm Beach, FLPosts: 1,198Member
    Over a week ago the sent out a update stating that all accounts still have issues with being hacked would take priority and that if you have issue resubmit a ticket. Did you not get any response in the last week on this problem. They have been able to resolve most of the users who had hacked accounts. Do not know why you would not be resolved since they resolved so many others.
  • KuppaKuppa Boulder, COPosts: 3,292Member Uncommon
    Originally posted by laserit

    An authenticater is never a bad thing, love the smart phone one's. I'm really wishing and wondering why GW2 didnt release with one.

    Hope all who have been hacked get sorted out in the quickest manner.

     

    I agree they need one, it was probably down their list of things to do just never got to it.

    image


    image

  • MosesZDMosesZD Kirkwood, MOPosts: 1,383Member
    Originally posted by Mogus

    I was initially wondering if the hacked account issue could have been caused internally to push people to buy additional accounts for the game and then they took sales off line so I thought, maybe I'm wrong! Now I see that sales are open again yet my hacked account is still unresolved almost a week later.

     

    I'm truly disgusted.

    The fact that we even had to use our email addresses as our usernames is beyond my understanding...

     

     

     

    Let's see, guild mate Chris' account hacked on the 6th.   Posts in guild forums at:  06 Sep 2012 12:22

     

    Pretty much says it on the topic, my accounts been taken for the time being for an unknown reason, be weary that it's very likely not me on the account.

    Sent out a ticket to get it reinstated but for the time being try avoid it.

    Just thought I should warn you guys,

    Thanks :)
    -Chris

     

    Next day:

     

    07 Sep 2012 14:58

    Aaaaaannnnd i'm back! Account has no damage (or has been rolled back) and I'm in full control once more!

    Those curious how it went down; I have NO idea. I sent off the information, they just reset it back to my email with a new password, didn't even need to talk to me about it xD

    Thanks for all the support <3

     

    I wonder why people think it's necessary to tell tales about the horrible customer service vis hacked accounts.  If you provide the original purchase information in a timely, concise and yet complete fashion, it's a piece of cake.   If you've been sloppy or stupid or careless with your information...

     

    Well, you've got nobody to blame but yourself.  Twice.   First, you violated the 'DO NOT REUSE PASSWORDS' rule.   Second, you failed to keep the information necessary to prove ownership, which is just silly.    I mean, you wouldn't throw the title to your car away...   

     

     

  • NadiaNadia Canonsburg, PAPosts: 11,866Member Common
    Originally posted by MosesZD

    07 Sep 2012 14:58

    Aaaaaannnnd i'm back! Account has no damage (or has been rolled back) and I'm in full control once more!

    Those curious how it went down; I have NO idea. I sent off the information, they just reset it back to my email with a new password, didn't even need to talk to me about it xD

    Thanks for all the support <3

    anet has no support for character rollbacks (yet)

    https://forum-en.guildwars2.com/forum/support/account/CHARACTERS-DELETED

    we don’t have the capacity to reinstate characters right now. This is something we take really seriously, we are gathering the data, and we’ll be able to offer this service in the future.

  • mbolmembolme Edmonds, WAPosts: 48Member
    Originally posted by Kuppa
    Originally posted by laserit

    An authenticater is never a bad thing, love the smart phone one's. I'm really wishing and wondering why GW2 didnt release with one.

    Hope all who have been hacked get sorted out in the quickest manner.

     

    I agree they need one, it was probably down their list of things to do just never got to it.

    I htink they have better with the email to log in feature. If you never set your IP to automatically approve, then every log-in will require that you approve it via email. Very fast and secure.

  • Loke666Loke666 MalmöPosts: 18,007Member Uncommon
    Originally posted by Mogus

    I was initially wondering if the hacked account issue could have been caused internally to push people to buy additional accounts for the game and then they took sales off line so I thought, maybe I'm wrong! Now I see that sales are open again yet my hacked account is still unresolved almost a week later.

    I'm truly disgusted.

    The fact that we even had to use our email addresses as our usernames is beyond my understanding...

    NC soft have been using this model for many years and now you see a conspiracy?

    Yeah, it is not great but the fact is that whenever a new IP try to log in to the game you get a mail and need to verify it. That some morons use the same password for everything is not really NC softs fault.

    Anyone smart do as they suggest and have a special mail adress just for his NC soft account.

  • kevjardskevjards carlislePosts: 1,463Member
    Originally posted by Angier2758

    using a "game" e-mail? and a password that you're using no where else?

    A lot of gamers as smart as they think they are (especially college gamers) are unsecure as hell.

     

    irony is that i have a pw book that i thought i lost when i moved..it turned up late yesterday evening and when i checked all passwords the only time i copied the same pw was for aion..dont have an account with gw2guru or whatever it was called.everything else was different in all other games..so for me it  came from aion...and that was before gameforge took over cos i have not played aion in 18 months or longer..although i did transfer account to gameforge..so work that one out..also day 6 and still jack shit off Anet.according to their site they are dealing with all hacked accounts i think within 48 hrs of ticket being put in..either i,m bad at maths or they are.

  • Loke666Loke666 MalmöPosts: 18,007Member Uncommon
    Originally posted by MosesZD

    Let's see, guild mate Chris' account hacked on the 6th.   Posts in guild forums at:  06 Sep 2012 12:22

    Pretty much says it on the topic, my accounts been taken for the time being for an unknown reason, be weary that it's very likely not me on the account.

    Sent out a ticket to get it reinstated but for the time being try avoid it.

    Just thought I should warn you guys,

    Thanks :)
    -Chris

    Next day:

    07 Sep 2012 14:58

    Aaaaaannnnd i'm back! Account has no damage (or has been rolled back) and I'm in full control once more!

    Those curious how it went down; I have NO idea. I sent off the information, they just reset it back to my email with a new password, didn't even need to talk to me about it xD

    Thanks for all the support <3

    I wonder why people think it's necessary to tell tales about the horrible customer service vis hacked accounts.  If you provide the original purchase information in a timely, concise and yet complete fashion, it's a piece of cake.   If you've been sloppy or stupid or careless with your information...

    Well, you've got nobody to blame but yourself.  Twice.   First, you violated the 'DO NOT REUSE PASSWORDS' rule.   Second, you failed to keep the information necessary to prove ownership, which is just silly.    I mean, you wouldn't throw the title to your car away...   

    Tip Chris to change mail adress as well, it is likely that thye hacked it too and you just cant be too sure.

  • KalebGraysonKalebGrayson Harrisburg, PAPosts: 8Member
    Originally posted by MosesZD
    Originally posted by Mogus

    I was initially wondering if the hacked account issue could have been caused internally to push people to buy additional accounts for the game and then they took sales off line so I thought, maybe I'm wrong! Now I see that sales are open again yet my hacked account is still unresolved almost a week later.

     

    I'm truly disgusted.

    The fact that we even had to use our email addresses as our usernames is beyond my understanding...

     

     

     

    Let's see, guild mate Chris' account hacked on the 6th.   Posts in guild forums at:  06 Sep 2012 12:22

     

    Pretty much says it on the topic, my accounts been taken for the time being for an unknown reason, be weary that it's very likely not me on the account.

    Sent out a ticket to get it reinstated but for the time being try avoid it.

    Just thought I should warn you guys,

    Thanks :)
    -Chris

     

    Next day:

     

    07 Sep 2012 14:58

    Aaaaaannnnd i'm back! Account has no damage (or has been rolled back) and I'm in full control once more!

    Those curious how it went down; I have NO idea. I sent off the information, they just reset it back to my email with a new password, didn't even need to talk to me about it xD

    Thanks for all the support <3

     

    I wonder why people think it's necessary to tell tales about the horrible customer service vis hacked accounts.  If you provide the original purchase information in a timely, concise and yet complete fashion, it's a piece of cake.   If you've been sloppy or stupid or careless with your information...

     

    Well, you've got nobody to blame but yourself.  Twice.   First, you violated the 'DO NOT REUSE PASSWORDS' rule.   Second, you failed to keep the information necessary to prove ownership, which is just silly.    I mean, you wouldn't throw the title to your car away...   

     

    My friend got an email today stating his email address was changed on his account.  No matter what he does in Anets recovery system, he gets an error message stating that he needs to contact customer support.  Is it his bad for not setting up an exclusive password?  Absolutely...but your comments above, specifically  I wonder why people think it's necessary to tell tales about the horrible customer service vis hacked accounts. If you provide the original purchase information in a timely, concise and yet complete fashion, it's a piece of cake. If you've been sloppy or stupid or careless with your information..." are in this case incorrect.  No matter how many times he enters in the correct information, in a timely, concise and comnplete fashion, it can not be fixed by their automated customer service system.  That makes it also a failure on Anet's part.

     

     

     

  • ConnmacartConnmacart OsloPosts: 681Member Uncommon
    Originally posted by kevjards
    Originally posted by Angier2758

    using a "game" e-mail? and a password that you're using no where else?

    A lot of gamers as smart as they think they are (especially college gamers) are unsecure as hell.

     

    irony is that i have a pw book that i thought i lost when i moved..it turned up late yesterday evening and when i checked all passwords the only time i copied the same pw was for aion..dont have an account with gw2guru or whatever it was called.everything else was different in all other games..so for me it  came from aion...and that was before gameforge took over cos i have not played aion in 18 months or longer..although i did transfer account to gameforge..so work that one out..also day 6 and still jack shit off Anet.according to their site they are dealing with all hacked accounts i think within 48 hrs of ticket being put in..either i,m bad at maths or they are.

    I think people need to look a bit further than just other games and game sites. Any site you sign up for is a potential risk. No doubt malicious hacker groups are trading login and passwords from various sources. Just because Steve signed up for a trucker site does not mean he isn't an avid gamer as well.

  • Four0SixFour0Six Missoula, MTPosts: 1,181Member Uncommon

    I was under the impression that ANet stopping sales wasw not hand in hand with hacked accts.

    I thought it was a full server/no queues poppin issue.....

  • kevjardskevjards carlislePosts: 1,463Member
    Originally posted by Connmacart
    Originally posted by kevjards
    Originally posted by Angier2758

    using a "game" e-mail? and a password that you're using no where else?

    A lot of gamers as smart as they think they are (especially college gamers) are unsecure as hell.

     

    irony is that i have a pw book that i thought i lost when i moved..it turned up late yesterday evening and when i checked all passwords the only time i copied the same pw was for aion..dont have an account with gw2guru or whatever it was called.everything else was different in all other games..so for me it  came from aion...and that was before gameforge took over cos i have not played aion in 18 months or longer..although i did transfer account to gameforge..so work that one out..also day 6 and still jack shit off Anet.according to their site they are dealing with all hacked accounts i think within 48 hrs of ticket being put in..either i,m bad at maths or they are.

    I think people need to look a bit further than just other games and game sites. Any site you sign up for is a potential risk. No doubt malicious hacker groups are trading login and passwords from various sources. Just because Steve signed up for a trucker site does not mean he isn't an avid gamer as well.

    oh i totally agree..but i dont hold anything else online really..all i have is my game accounts ..which obviously hold my e-mail adress and this site which is a different one.i am under no illusion that i had a part to play in me being hacked but for Anet just to allow a change of e-mail adress without any security attatched have to be held partly responsible..especially this day and age of internet fraud.like i said.you live and learn by mistakes..and all these people who are intent on sticking up for Anet.i wonder just how quick they would have been on here screaming at the appalling service provided by their customer support if they got hacked..i mean for instance the title of my ticket was in big capitals..i have been hacked..what not to understand about that.

  • aesperusaesperus Hamshire, NVPosts: 5,128Member Uncommon
    Hacking is always going to be an issue. There's no way to get rid of that. While I do hope Anet takes measures to beefen up security (maybe authenticators like everyone's been asking for?), the real issue atm is their customer support. Atm it's just not good enough to deal w/ the issue. Tickets are getting resolved, but it's @ a snail's pace. They really do need to get a handle on this, and soon.
  • jpnolejpnole Tampa, FLPosts: 1,656Member Uncommon
    Originally posted by Mogus

    I was initially wondering if the hacked account issue could have been caused internally to push people to buy additional accounts for the game and then they took sales off line so I thought, maybe I'm wrong! Now I see that sales are open again yet my hacked account is still unresolved almost a week later.

     

    I'm truly disgusted.

    The fact that we even had to use our email addresses as our usernames is beyond my understanding...

     

     

    Well next time use a unique password for your game account. Using your email address as your username is not a problem for GW2 unless you use the same password. The fault of the hacked accounts falls entirely on the user and is in no way the fault of Anet. I don't care if they have 500 or 50000 hacked accounts to restore. It will get done when it gets done. In the mean time check out this password manager:

    http://keepass.info/

    Like you I have been hacked before. However unlike you and the rest of those complaining, I DID NOT blame the website in question. I used the same password for my hotmail and paypal for years. It finally caught up to me one day and I had to jump through hoops to get my money back. Now I use a 16 character length password for all my accounts. Unless I download a keylogger that functions perfectly, I will never be hacked again... ever.

  • kevjardskevjards carlislePosts: 1,463Member
    Originally posted by aesperus
    Hacking is always going to be an issue. There's no way to get rid of that. While I do hope Anet takes measures to beefen up security (maybe authenticators like everyone's been asking for?), the real issue atm is their customer support. Atm it's just not good enough to deal w/ the issue. Tickets are getting resolved, but it's @ a snail's pace. They really do need to get a handle on this, and soon.

    thats my point..they started selling again which is their right but without sorting the problems with the hacked accounts..to me it  feel like they just told me to f-ck off..and all the other people who have waited longer than i have i feel even more sorry for them.

    now they maybe not have the problems now that they had before because they beefed up their security,which i applaud.

    my question is why was it so lax in the first place.

  • BoltonsquadBoltonsquad RotherhamPosts: 293Member Uncommon
    People who have been hacked only have themselves to blame [mod edit] and using the exact same password on fansites I have no sympathy for any of them and to be honest I don't see why Arenanet should waste there time getting back players accounts.
  • jpnolejpnole Tampa, FLPosts: 1,656Member Uncommon
    Originally posted by kevjards
    Originally posted by aesperus
    Hacking is always going to be an issue. There's no way to get rid of that. While I do hope Anet takes measures to beefen up security (maybe authenticators like everyone's been asking for?), the real issue atm is their customer support. Atm it's just not good enough to deal w/ the issue. Tickets are getting resolved, but it's @ a snail's pace. They really do need to get a handle on this, and soon.

    thats my point..they started selling again which is their right but without sorting the problems with the hacked accounts..to me it  feel like they just told me to f-ck off..and all the other people who have waited longer than i have i feel even more sorry for them.

    now they maybe not have the problems now that they had before because they beefed up their security,which i applaud.

    my question is why was it so lax in the first place.

    It wasn't their security that was lax... it was yours.

  • SmilingdeathSmilingdeath WSMR, NMPosts: 7Member

    yes, my password is 123456, im a big space balls fan.

     

    A-net did not send you a password and make you use it. If your account was hacked, its really on you.

    L2Make Passwords.

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