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I hate to say it, but Arena Net has utterly failed with this launch. Still love the game, but it is clear the game should not have launched until both the services were ready as well as the game content balanced.
Right now we have horrible horrible service and attitudes by Anet. Some of their reactions on Reddit towards legitimate issues or people who have been hacked borderlines on d-baggery. I mean no business should talk to its customer base the way some of their reps have.
One person lost $20 of gems that they purchased with real money because the broken system gliched out and didnt register any purchases until later... charged him for buying 3 of the same outfit instead of just one. Anet's response to this was nothing short of "too bad sucker".
At the moment... Thousands of people cannot even long in because the launcher is telling them to verify their email by clicking on the email link. Two problems with this: 1) fake versions of this email exist with the purpose of stealing account information, 2) the official version isnt actually being sent out. This means you cannot log into the game at all, and most the emails you will find, if you actually get any, are probably fake.
When a large chunk of the game's population cant even log into the damn game, you cannot count that as a successful launch.
Half of their webservices are down as well...if you want to recover your password, good luck. Thats down as well. Forums? Nope. Account information? Sometimes works, sometimes doesnt. Official account based services are not solidified to work properly.
Aside from key features of the game not working half the time (Trade Post), the content seems to be out of "whack" as well. Some personal story line quests seem extremely easy, where as others are rediculously difficult...and by that I mean 1 shot kills by an enemy you can normally beat in a regular pve environment. When you go to a zone below your level, your lvl is downscaled to match the regions...only sometimes it is too much and sometimes it is too little. Meaning, some enemies will die with one hit... where others in the same category hit as hard as a champion and feel like they have just as much HP.
Another example, In one storyline instance, one basic enemy kills off my entire NPC party in a matter of seconds then one or two hits later I am down as well. Their HP pool is extreme as well. So while I am down scaled over 10 levels to meet the lvl of the instance, the enemies hit harder than something around the level I am normally at. It feels like the whole system in that respect is broken.
Guild Wars 2 is still a great game, there is lots of fun to be had...but this cannot be considered a successful launch anymore. Please get your **** together Anet.