It looks like you're new here. If you want to get involved, click one of these buttons!
Thousands of accounts (apparently it's a problem growing at a very quick pace) have been hacked in the last couple of days. Apparently these hackers were able to change the e-mails registered to each account so it appears as if you never had an account. I have barely played in the past week (maybe 20 minutes total) because of real life obligations. I attempted to login tonight to give myself a break and I am somehow no longer affiliated with Guild Wars 2 in any way, as the e-mail address I entered was not found. Logging into the website, no luck. Logging in with my username, doesn't exist. At least I didn't sink much time into any character so it's okay if my data is lost, but I feel for others who have already spent days in this game.
I've played nearly every launch for the last decade and never have I seen this chaos or mishandling of player security. Really, their priority is banning instead of stabilizing their infrastructure during the first week? It wasn't even a problem on the player end. Players are registering, BUYING the game, and finding they are not able able to login at all.
I received an e-mail from ArenaNet:
Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.
Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.
-The ArenaNet Team
They didn't even bother checking with me before changing my password. How did that happen?
This is really unfortunate for ArenaNet, but I really feel like they should have had better security systems in place. This is ridiculous.
TL; DR GO CHANGE YOUR E-MAIL and PASSWORD NOW