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NCSoft Blocking Accounts with keys not from 'authorised retailers'

2

Comments

  • NilenyaNilenya TMIPosts: 364Member Uncommon

    This was explained in detail last BE.

     

    Apparently alot of the "cheaper" codes were codes bought from arenanets website with stolen credit card information. - As those credit card holders reported their information stolen and abused, arenanet was ultimately unable to recieve payment for those purchased codes.

     

    This then meant Arenanet nulled those codes. - That means if you bought from an unauthorised retailer who got hold of codes purchased with stolen credit cards, you have now got an invalid code.

     

    2 things to consider: Arenanet didnt get paid for the code you now have. 

    and

    You are much less likely to be able to get a refund from your shady - yet cheaper dealer. - that was a risk you took when you purchased from them to begin with.

     

    Conclusion:

     

    this is on you, not arenanet. - They gave you a list of places to purchase hazzle and risk free, and you chose to find yourself another vendor without that garantee.

     

    Its very unfortunate to be cheated nomatter who does the con job on you. But in this case it was not Arenanet - and it is not a witch hunt against unauthorised dealers, but simply the conclusion that happens when someone reports a stolen credit card has been used to purchase codes originally.

    lesson learned I hope. Stop bitching about Arenanet, its your own fault.

  • VrikaVrika FinlandPosts: 2,592Member Uncommon
    Originally posted by Drakxii

    So... I am confused if only X and Y company get to sell their game, why is A and B company selling them as well and not being sued?

    Selling your own property is not illegal. If you buy the game from store, it becomes yours, and you can sell it. If you sell it before installing it/creating account and agreeing to lisence agreements while doing that, you are not even bound by any lisence that would prevent the sale. NCSoft can't sue the parties who buy in bulks from authorized retailers and then resell because they aren't breaking any law or any contract.

  • IkedaIkeda Largo, FLPosts: 2,204Member Uncommon

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  • CastillleCastillle KhobarPosts: 2,703Member Uncommon

    Guys! I bought this game from a stall in a dark alleyway and I cant play the game online.  It had me do all kinds of weird things like copying a crack folder thing too! But I cant play online! The devs suck!

    ''/\/\'' Posted using Iphone bunni
    ( o.o)
    (")(")
    **This bunny was cloned from bunnies belonging to Gobla and is part of the Quizzical Fanclub and the The Marvelously Meowhead Fan Club**

  • PhryPhry HampshirePosts: 6,296Member Uncommon

    Sounds like a pretty straightforward scam, most likely the players whose keys don't work bought a 'key' from an 'e-retailer' probably a dodgy one they found online. Arenanet have stated who the authorised retailers are, so if you don't buy from that list, then it stands to reason their an 'unauthorised' retailer, and probably dodgy. I really don't see how Arenanet can possibly be the villians here, they did their best to warn players, and if the players ignored those warnings, then who is really at fault? perhaps this is a lesson that they needed to learn, 'if something is too good to be true, it probably isnt'

    they say you can't scam an honest man, but i think thats mostly because scammers rely on peoples gullibility/greed etc. So to those who bought invalid keys, time to man up, its a lesson you needed to learn.image

  • OrphesOrphes TrePosts: 3,048Member

    There where a bunch of threads in the TSW forum about allegedly "legitimate" key retailers, that sold scanned key from boxes for instance.

    Some of those sites/sellers bougth their games with frauded credit cards, then selling them to customers. Some says "they are legit I got my key", other says "wait how come they got their keys in first place".

    There is a reason to buy from a legitimate reseller.  This is only one of them. In the end you may end up supporting those that have stolen other peoples money, in the case of a credit card fraud. 

    Arenanet have not given any examples from what sites these keys comes from?

    This is just a way of saying that they can only promise that authorised sellers are doing what they should with selling their product. Do yourself a service use legitimate business, they are more expensive but "being ok" can cost more money.

     

    Otherwise, complain to the store you got them from and see what happens...

    I'm so broke. I can't even pay attention.
    "You have the right not to be killed"

  • SukiyakiSukiyaki GreenwichPosts: 1,398Member Uncommon

    Yeah, blame the producer of a product, not the dodgy scammer who abused your naivety and fooled you to buy faked or stolen "licenses" for that product for cheap money which where never valid to begin with .

    Some poeple...

  • kartanakartana Pirna, COPosts: 148Member

    "fraudulent code" lol, how is this even possible? I thought the keys are unique? They should be. It's not that you can get a keygen for MMOs...
    And where do people buy their keys from? Can you tell shops that sell those 'fraudulent codes'?

  • NekokekiNekokeki Seattle, WAPosts: 79Member
    Originally posted by strangepower

    Wow the sense of entitlement, you are given a set of parameters and cry when you overstep them and are penalized... someone really thinks they have more of a say than the company themselves whom they want to distribute with?

    The world is being ruined by a generation of individuals who think the world revolves around them.

    This. 

  • OrphesOrphes TrePosts: 3,048Member
    Originally posted by kartana

    "fraudulent code" lol, how is this even possible? I thought the keys are unique? They should be. It's not that you can get a keygen for MMOs...
    And where do people buy their keys from? Can you tell shops that sell those 'fraudulent codes'?

    It's kind of hard perhaps, but I guess if you use the same reasoning that avoids you from paying $$$ for bricks on ebay...

    What I am saying is that with common sense where you buy should be able to do ok.

     

    If keys are not done by keygens then they got it from somewhere else ofcourse. But beta keys are not as important as retail keys, and it is not to far fetched that they can be generated.

    I'm so broke. I can't even pay attention.
    "You have the right not to be killed"

  • OrphesOrphes TrePosts: 3,048Member
    Originally posted by strangepower

    Wow the sense of entitlement, you are given a set of parameters and cry when you overstep them and are penalized... someone really thinks they have more of a say than the company themselves whom they want to distribute with?

    The world is being ruined by a generation of individuals who think the world revolves around them.

    +1

    I'm so broke. I can't even pay attention.
    "You have the right not to be killed"

  • eGumballeGumball New York, NYPosts: 151Member

    This thing has already been discussed here. Many people warned but as humans, we never learn until we see the problem with our own eyes and feel the pain with our own hearts. This has nothing with ArenaNet to do, but with all other companies, Anet just made it official.

    It is also kinda popular, when you buy a game from no-official source, you kinda have 50/50 chance. If you want to take the risk for just 1-5 extra dollars, do it.

  • kartanakartana Pirna, COPosts: 148Member

    Well, I think they are blocking some legit retailers too...The 'buy from our authorized retailers' is BS btw! There are many many more legal retailers worldwide!

    Would be really interesting to know what kind of keys they are blocking. Stolen? As I said before, you can't just generate a number and it magically works...

  • eGumballeGumball New York, NYPosts: 151Member
    Originally posted by kartana

    Well, I think they are blocking some legit retailers too...

     

    -_-

  • Dagon13Dagon13 Posts: 269Member Uncommon

    I'm a little suprised at how one sided this arguement is and how closed minded everyone appears to be.

    I'm sure I'm not alone when I say I had no idea there was an approved list of retailers.  Not everyone follows the game so closely that they would pick up this information, and with the multitude of data sources it could easily be left out of someones preferred means.  I regularly read posts for GW2 on this site, and this is the first time I've heard of this approved list.  I am not a regular on the official site or other forums.

    I'm thankful that I can consider myself an intelligent person, and have the sense to not hand over my money to an unproven dealer.  However, this is the age of e-commerce and the legitmacy of a dealer is not so easily discerned by the average shopper.  Consider purchases from Amazon, where Amazon may or may not be the dealer but rather an intermediary between two parties.  I see GreenManGaming.com on their list of approved dealers.  I have never heard of this website and without NCSoft's support I would have never considered them as a reputable dealer.

    I have to raise an eyebrow at NCSoft's response but will reserve judgement since we cannot know the full story without experiencing the situation ourselves.

  • OmnifishOmnifish LondonPosts: 616Member
    Originally posted by Dagon13

    I'm a little suprised at how one sided this arguement is and how closed minded everyone appears to be.

    I'm sure I'm not alone when I say I had no idea there was an approved list of retailers.  Not everyone follows the game so closely that they would pick up this information, and with the multitude of data sources it could easily be left out of someones preferred means.  I regularly read posts for GW2 on this site, and this is the first time I've heard of this approved list.  I am not a regular on the official site or other forums.

    I'm thankful that I can consider myself an intelligent person, and have the sense to not hand over my money to an unproven dealer.  However, this is the age of e-commerce and the legitmacy of a dealer is not so easily discerned by the average shopper.  Consider purchases from Amazon, where Amazon may or may not be the dealer but rather an intermediary between two parties.  I see GreenManGaming.com on their list of approved dealers.  I have never heard of this website and without NCSoft's support I would have never considered them as a reputable dealer.

    I have to raise an eyebrow at NCSoft's response but will reserve judgement since we cannot know the full story without experiencing the situation ourselves.

     

    I'm not surprised one bit, if you consider the hypocricy on these boards in regards to Anet.  I mean could you imagine if EA did this? Most of these people would be screaming blue murder, but saintly Anet would never hurt us, so it's fine.

    There are three, 'approved', retailiers for the U.K on that list.  You know why? Becasue the deal offered to most retailers wasn't profitable to them, i.e. Ncsoft wanted such a big slice, with no discounting, (for competition), that the retailers wouldn't bother.

    For them it' doesn't make business sense.  Basically there trying to control the market on their price and that's up to them, but it's shitty for us, as competition always benefits a consumer.  Remember, you are a consumer, this isn't some zomboid kickstarter thing.  It's a company out to make as much money as possible, for a large coorparation, just like Vivendi or E.A.

    I shopped around when I first looked for GW2, there were barely any online game code stores selling keys.  While I don't doubt that some of them ended up on the black market, it's more likely, (considering these are legit keys), that the retailers themselves sold them on to another party.  It does happen, I wouldn't be surprised if Anet are checking online stores who have it discounted and chasing after retailers demanding to know iwhere there allocation is and if any are sold on just banning them.

    The EULA in this case means you have few rights to anything, but, 'approved' retailers and trying to funnel everyone into their overpriced store and banning those who don't play along is bad for everyone.

    This looks like a job for....The Riviera Kid!

  • eye_meye_m Notta Chance, ABPosts: 3,133Member Uncommon

    There is a term called "buyer beware" and with any purchase you have to be aware of what it is you are giving up your money to.  So if a bad purchase was made, it's really the fault of the buyer. If there is a false advertising claim, it's a fault of the advertiser. Anet and NCsoft are not to blame, and trying to pretend that they are is simply niave.

    All of my posts are either intelligent, thought provoking, funny, satirical, sarcastic or intentionally disrespectful. Take your pick.

    I get banned in the forums for games I love, so lets see if I do better in the forums for games I hate.

    I enjoy the serenity of not caring what your opinion is.

  • FrodoFraginsFrodoFragins Manchester, NHPosts: 2,931Member Uncommon

    Tricky situation.  Most people buying games wouldn't look for a list of authorized retailers.  With that being said, if the codes being sold were those bought with stolen credit cards first, then yeah the buyer is screwed.  It's not ArenaNets problem.

     

    The punishment needs to be very severe for retailers doing this.  It should be considered interstate fraud, although many are probably outside of the US.  The good news is the buyer will learn their lesson and can contact their credit company to cancel the charge if the seller does nothing.

  • WolfynsongWolfynsong Fort Wayne, INPosts: 237Member
    Originally posted by Nadia

    I preordered from Amazon, they are not on the list but I am *not* being blocked

    Amazon is definitely on the list, though the list itself may not have been properly updated.  There was quite a bit of discussion related to this awhile ago.

  • dorugudorugu falkenbergPosts: 166Member Uncommon

    wonder whats next? "approved" towns perhaps or perhaps they wanna scan yur comp for "unapproved software"like software frm theyr competitors?

    i think they shuld b happy for the sales as long as the keys rnt fake or stolen after all no sales = no profit  :)

    n if they only plan to sell thru "approved" stores they shuld  clearly say so not hide it away

  • LeodiousLeodious Abingdon, VAPosts: 773Member

    People bought fake crap and then don't get what they wanted? I'm totally shocked. Anet told people in advance where to get it, and what they would get from buying what from where. There was no confusion save that players got from either negligence, ignorance, or disregard for the concept of buying actual, official things. Honestly, I don't want people who can't even buy real keys to get in the game, and there is no reason at all they should be allowed in, because their keys aren't real in the first place.

    "There are two great powers, and they've been fighting since time began. Every advance in human life, every scrap of knowledge and wisdom and decency we have has been torn by one side from the teeth of the other. Every little increase in human freedom has been fought over ferociously between those who want us to know more and be wiser and stronger, and those who want us to obey and be humble and submit."

    — John Parry, to his son Will; "The Subtle Knife," by Phillip Pullman

  • WhySoShortWhySoShort KunmingPosts: 315Member
    Originally posted by Omnifish
    Originally posted by Dagon13

    I'm a little suprised at how one sided this arguement is and how closed minded everyone appears to be.

    I'm sure I'm not alone when I say I had no idea there was an approved list of retailers.  Not everyone follows the game so closely that they would pick up this information, and with the multitude of data sources it could easily be left out of someones preferred means.  I regularly read posts for GW2 on this site, and this is the first time I've heard of this approved list.  I am not a regular on the official site or other forums.

    I'm thankful that I can consider myself an intelligent person, and have the sense to not hand over my money to an unproven dealer.  However, this is the age of e-commerce and the legitmacy of a dealer is not so easily discerned by the average shopper.  Consider purchases from Amazon, where Amazon may or may not be the dealer but rather an intermediary between two parties.  I see GreenManGaming.com on their list of approved dealers.  I have never heard of this website and without NCSoft's support I would have never considered them as a reputable dealer.

    I have to raise an eyebrow at NCSoft's response but will reserve judgement since we cannot know the full story without experiencing the situation ourselves.

     

    I'm not surprised one bit, if you consider the hypocricy on these boards in regards to Anet.  I mean could you imagine if EA did this? Most of these people would be screaming blue murder, but saintly Anet would never hurt us, so it's fine.

    There are three, 'approved', retailiers for the U.K on that list.  You know why? Becasue the deal offered to most retailers wasn't profitable to them, i.e. Ncsoft wanted such a big slice, with no discounting, (for competition), that the retailers wouldn't bother.

    For them it' doesn't make business sense.  Basically there trying to control the market on their price and that's up to them, but it's shitty for us, as competition always benefits a consumer.  Remember, you are a consumer, this isn't some zomboid kickstarter thing.  It's a company out to make as much money as possible, for a large coorparation, just like Vivendi or E.A.

    I shopped around when I first looked for GW2, there were barely any online game code stores selling keys.  While I don't doubt that some of them ended up on the black market, it's more likely, (considering these are legit keys), that the retailers themselves sold them on to another party.  It does happen, I wouldn't be surprised if Anet are checking online stores who have it discounted and chasing after retailers demanding to know iwhere there allocation is and if any are sold on just banning them.

    The EULA in this case means you have few rights to anything, but, 'approved' retailers and trying to funnel everyone into their overpriced store and banning those who don't play along is bad for everyone.

    I think you're reading too deep into this. The blocked accounts were from keys that ANet was never compensated for, therefore the only possible explanation is (as others have suggested) that these game keys were bought with stolen credit cards or are completely bogus. Plus, even if you bought from a legit game seller and still got blocked, you should have no trouble getting your money back.

    image

  • prpshrtprpshrt Clarksville, MDPosts: 258Member

    Damn, I feel really sorry for Gaile Gray. She's being awesome as far as replying to people who are being rude and idiotic. She's even in touch with the "unauthorized" dealers. Read a post about a seller named CJ. It's a pity people try blame them for it. They gave a list of authorized sellers and people should have understood the risk when they bought it off unlisted sellers. Oh well. 

  • RednecksithRednecksith Madison heights, MIPosts: 1,238Member

    It's unfair to everyone involved.

    Buyers do need to be aware of their sources, this is true. However, where is the accountability for Arenanet for selling to these disreputable people in the first place? I'm sorry, but if someone not on the 'approved vendor' list places an order for a couple hundred/thousand boxes, shouldn't that send up a few red flags? Maybe in these situations Arenanet should be putting thetransaction on hold for a few days to check things out instead of just greedily snapping up the sale without thought?

    Arenanet is perfectly fine to ban keys from retailers which have not submitted valid payment. It sucks, but I understand their position completely. I do believe however that they certainly could have done more on their end to prevent this situation from occurring in the first place. Instead they chose the easy way out of the situation and told the customer, 'too bad, so sad'.

    I remember there was a similar situation with another game/company not too long ago doing the same thing. I think it was Funcom. Many of the same people now defending Arenanet tore FC a new one. Funny how Anet gets a free pass on this... just an observation.

  • WhySoShortWhySoShort KunmingPosts: 315Member
    Originally posted by Rednecksith

    It's unfair to everyone involved.

    Buyers do need to be aware of their sources, this is true. However, where is the accountability for Arenanet for selling to these disreputable people in the first place? I'm sorry, but if someone not on the 'approved vendor' list places an order for a couple hundred/thousand boxes, shouldn't that send up a few red flags? Maybe in these situations Arenanet should be putting thetransaction on hold for a few days to check things out instead of just greedily snapping up the sale without thought?

    Arenanet is perfectly fine to ban keys from retailers which have not submitted valid payment. It sucks, but I understand their position completely. I do believe however that they certainly could have done more on their end to prevent this situation from occurring in the first place. Instead they chose the easy way out of the situation and told the customer, 'too bad, so sad'.

    I remember there was a similar situation with another game/company not too long ago doing the same thing. I think it was Funcom. Many of the same people now defending Arenanet tore FC a new one. Funny how Anet gets a free pass on this... just an observation.

    I think you do have a point there. There should be system that sends up a red flag if someone buys more than, say, 5 copies of the game with the same credit card on the same day. Hopefully ANet will learn from this, because it hurt their profits and their reputation, at least with certain players. 

    image

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