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Games. Not all games , but multiplayer online games , must be complex in order to survive.
If I had penny for each : "Players want streamlined , acessible content" game theory ... that always results in poor content ridden boredom fest like SWTOR.
Yes. Its that easy. Players run out of things to do when they are not challenged enough.
Unfortunately only "complex" MMO games today are either rhutless PVP oriented (like EVE) or below todays standards (either too old or made by low budget indy developers)
When will developers understand this? Make a game that challenges player. That you have to research online. Ask people for help. Figure out things.
Not just grind on autopilot with straight line road ahead of you...
So far , no game is taking this challenge... Shame