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I was wondering if anyone else has experienced this. 2 weeks ago I was really enjoying TSW so I decided to spend $200 (this is alot of money for me) on the Grand Master pack. After I made the purchase I checked my Paypal account and the transaction was completed and the $200 was deducted. I then checked my TSW account and it also confirmed the transaction was approved.
But I never received the Grand Master pack. I submitted a ticket and was advised to wait one week then get back to them. After a week still no Grand Master pack. Again I put in another ticket and they advised me to wait another 72 hours. I was thinking really?? for a digital product? Ok then.
Now it's been $200, two weeks, 5 tickets and still no product. I put in a dispute through Paypal advising I had never received the product that I paid for. I then contacted the GM I had been dealing with to adivise that I made contact with Paypal and if the problem could be rectified it would be appreciated. His reply was if I don't drop the dispute I won't be getting anything.
I was pretty shocked, it's a shame as I really love this game.
Has anyone else experienced this? It's border line fraud in my opinion.