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What the hell Funcom? You let me make a retail account with the same name as my Buddy key account?

ExavusExavus Kenai, AKPosts: 200Member

So now when I try to login it thinks i'm trying to login to my buddy key account and says "authentication failure". When I went to my account options for TSW the dropdown menu had my account listed twice, so I assume this is why I can't login to the game after buying it.

 

Great. and their customer service is packed full of tickets.

Current MMO: WoW/GW2

Comments

  • SorrowSorrow St Pete, FLPosts: 1,195Member

    Wait you are blaming them because you chose to make a buddy account and put the same username and password and now you are mad at them for it?

    image

  • ExavusExavus Kenai, AKPosts: 200Member
    Originally posted by Sorrow
    Wait you are blaming them because you chose to make a buddy account and put the same username and password and now you are mad at them for it?

    Actually I am just upset they let me make an account that already exists and the system is confused that i'm trying to login. Things like this shouldn't happen for a company that has experience in the MMO market. I want to play and I can't because of an issue they're having. From my point of view I simply upgraded my buddy account, but what really happened was I made a second account with the same name(which shouldn't have even been doable).

     

    UPDATE:

     

    I opened up a live chat and got a response in about 5 minutes time and they resolved the problem. I take back my frustration and Funcom actually responded quickly to me to fix the problem. 

     

    +1 to customer service.

    Current MMO: WoW/GW2

  • ExavusExavus Kenai, AKPosts: 200Member
    Originally posted by IIIcurrier
    [mod edit]

    Trion (rift) does a fantastic job, just not the game for me.

    Current MMO: WoW/GW2

  • TorvalTorval Oregon CountryPosts: 10,260Member Epic
    Originally posted by IIIcurrier
    [mod edit]

    Yeah, AC1 -- turbine.  That's a real winner of a comany.

    Centuries ago, in primitive times, before the dawn of civilization, there were things that would be inconceivable to us today; such things as poverty, disease, violence, senility, and love.
  • timtracktimtrack StockholmPosts: 456Member Uncommon

    And now to the important part: What did you learn from this?

  • CaldrinCaldrin CwmbranPosts: 4,505Member Uncommon
    Originally posted by IIIcurrier
    [mod edit]

    You say this yet he said he contated customer services and got it sorted within 5 mins..

     

    To me thats bloody good service...

  • ExavusExavus Kenai, AKPosts: 200Member
    Originally posted by timtrack
    And now to the important part: What did you learn from this?

    To wait a few moments before freaking out lol

    Current MMO: WoW/GW2

  • timtracktimtrack StockholmPosts: 456Member Uncommon
    Originally posted by Exavus
    Originally posted by timtrack
    And now to the important part: What did you learn from this?

    To wait a few moments before freaking out lol

    I'm so proud of you i could cry!

  • SpendrikSpendrik SingaporePosts: 39Member

    Question for OP: how long did the buddy key last? 24 hours in-game, or real-time?

    Deciding whether to save it for the weekend, to maximize play time.

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