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So now when I try to login it thinks i'm trying to login to my buddy key account and says "authentication failure". When I went to my account options for TSW the dropdown menu had my account listed twice, so I assume this is why I can't login to the game after buying it.
Great. and their customer service is packed full of tickets.
Current MMO: WoW/GW2
Comments
Wait you are blaming them because you chose to make a buddy account and put the same username and password and now you are mad at them for it?
Actually I am just upset they let me make an account that already exists and the system is confused that i'm trying to login. Things like this shouldn't happen for a company that has experience in the MMO market. I want to play and I can't because of an issue they're having. From my point of view I simply upgraded my buddy account, but what really happened was I made a second account with the same name(which shouldn't have even been doable).
UPDATE:
I opened up a live chat and got a response in about 5 minutes time and they resolved the problem. I take back my frustration and Funcom actually responded quickly to me to fix the problem.
+1 to customer service.
Current MMO: WoW/GW2
Trion (rift) does a fantastic job, just not the game for me.
Current MMO: WoW/GW2
And now to the important part: What did you learn from this?
You say this yet he said he contated customer services and got it sorted within 5 mins..
To me thats bloody good service...
To wait a few moments before freaking out lol
Current MMO: WoW/GW2
I'm so proud of you i could cry!
Question for OP: how long did the buddy key last? 24 hours in-game, or real-time?
Deciding whether to save it for the weekend, to maximize play time.