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I think i just got robbed by Funcom

24

Comments

  • quesyquesy gothenburgPosts: 50Member
    Originally posted by aslan132
    Originally posted by Geriden

    If  people never learn from the past, they wont live to see the future. 

     

    Never trust funcom. 

    This ^^^

    Fool me once, shame on them (AO)

    Fool me twice, shame on me (AOC)

    If youre still around to get fooled the 3rd time, well life is going to be very hard for you. I dont see Funcom being liable for anything at this point. They gave you plenty of reasons to not buy this game, and yet people still beleive in giving them the benefit of the doubt. 

    Its a really fun game, the combat is sorely lacking, and the "skill points" is still a shrouded way of giving you leveling progress. The quests are actually fun and inventive. 

    But really, box price, sub, and cash shop... in this day and age of the MMO industry. Nice try Funcom. Ill see you in 6 months when youre talking F2P just like SWTOR. When will you learn. If other AAA offerings are free, yours doesnt warrant a subscription, no exceptions.

    Hehehe so true, AoC was the first game i bought, i waited for 2 years for that game, and after release nothing was in the game as they said, and when ppl complained about it, they told everybody that content after lvl 30, housing and siege battles was just minor things ..... the things they have promoted so dearly for years =) I will never ever by a game from them anymore!

  • TruthXHurtsTruthXHurts El Do, KSPosts: 1,555Member
    Originally posted by Quailman

    Well, if what you say is true, just do a chargeback through your credit card company. If you used a debit card to preorder, then it's gonna be much harder to get a refund, but it should be a lesson to not use your debit card for these types of purchases in the future.

    A cahrge back still costs money. He gets back half of what he paid at best that way. I would call the better business bureau if I were you.

    "I am not in a server with Gankers...THEY ARE IN A SERVER WITH ME!!!"

  • UhwopUhwop Wilm, DEPosts: 1,663Member Uncommon
    Originally posted by TruthXHurts
    Originally posted by Quailman

    Well, if what you say is true, just do a chargeback through your credit card company. If you used a debit card to preorder, then it's gonna be much harder to get a refund, but it should be a lesson to not use your debit card for these types of purchases in the future.

    A cahrge back still costs money. He gets back half of what he paid at best that way. I would call the better business bureau if I were you.

     And what exactly is the BBB going to do?  Give them a poor rating?

    Yeah...that's always the first thing I do before I buy a new MMO, check with the BBB to make sure that the company making the game is in good standing with them.

    This is what most companies do when you say you're going to call the BBB, HAHAHAHAHAHAHAHAHAHAHAAHAHA!!!!!!

  • QuailmanQuailman marlborough, MAPosts: 165Member
    Originally posted by TruthXHurts
    Originally posted by Quailman

    Well, if what you say is true, just do a chargeback through your credit card company. If you used a debit card to preorder, then it's gonna be much harder to get a refund, but it should be a lesson to not use your debit card for these types of purchases in the future.

    A cahrge back still costs money. He gets back half of what he paid at best that way. I would call the better business bureau if I were you.

    The BBB can't really do anything. They'll just contact Funcom and get their side of the story, and nothing will really be done except for maybe filing a public report and affecting their rating.

    Consume. Be silent. Die.

  • Sourd420Sourd420 town, VTPosts: 63Member

    What u need to do is tell your bank u didnt get the goods you paid for. show the promo email and  tell them what u got when u gave them money. they will see its for what it is and if you're in the right well, WINNING.

  • joker007mojoker007mo joplin, MOPosts: 712Member
    Originally posted by quesy
    Originally posted by aslan132
    Originally posted by Geriden

    If  people never learn from the past, they wont live to see the future. 

     

    Never trust funcom. 

    This ^^^

    Fool me once, shame on them (AO)

    Fool me twice, shame on me (AOC)

    If youre still around to get fooled the 3rd time, well life is going to be very hard for you. I dont see Funcom being liable for anything at this point. They gave you plenty of reasons to not buy this game, and yet people still beleive in giving them the benefit of the doubt. 

    Its a really fun game, the combat is sorely lacking, and the "skill points" is still a shrouded way of giving you leveling progress. The quests are actually fun and inventive. 

    But really, box price, sub, and cash shop... in this day and age of the MMO industry. Nice try Funcom. Ill see you in 6 months when youre talking F2P just like SWTOR. When will you learn. If other AAA offerings are free, yours doesnt warrant a subscription, no exceptions.

    Hehehe so true, AoC was the first game i bought, i waited for 2 years for that game, and after release nothing was in the game as they said, and when ppl complained about it, they told everybody that content after lvl 30, housing and siege battles was just minor things ..... the things they have promoted so dearly for years =) I will never ever by a game from them anymore!

    while yes the fool me once twice a idiot makes sense why is it that they should get away with no accountability if they do something shady they should be called out on it like blaming a victim for being robbed

    just because someone gives benefit of the doubt doesnt give right to be taken advantage of them being a business should know better already

    image

  • LethionnLethionn ViborgPosts: 13Member

    Ive posted pics of the latest emails + my acc page banned in the first post.

     

    Just in case ppl doubt me.

  • EvilGeekEvilGeek londonPosts: 1,227Member Uncommon

    I wouldn't trust them as far as I can throw them, don't get me wrong I'm loving the game but my experience with money and customer support has been less than perfect in the past. They flagged my account as banned once, when in fact it hadn't been banned there had just been a problem with a payment, happened at a weekend too, not fun.

    You might not be banned it could well be your account has been flagged for some other reason, unless of course you sent some less than polite replies to their emails?

    image
  • UhwopUhwop Wilm, DEPosts: 1,663Member Uncommon
    Originally posted by Quailman
    Originally posted by TruthXHurts
    Originally posted by Quailman

    Well, if what you say is true, just do a chargeback through your credit card company. If you used a debit card to preorder, then it's gonna be much harder to get a refund, but it should be a lesson to not use your debit card for these types of purchases in the future.

    A cahrge back still costs money. He gets back half of what he paid at best that way. I would call the better business bureau if I were you.

    The BBB can't really do anything. They'll just contact Funcom and get their side of the story, and nothing will really be done except for maybe filing a public report and affecting their rating.

     Were do you people get this info.

    Want to know a little secret?  The BBB doesn't call nearly as many people as consumers seem to think.  I ran a small business for many years.  A business that dealt with people when they were at one of the most stressed times of thier lives.  I CONSTANTLY had to deal with people yelling at me, and  threatening me (seriously, the number of times I had to call the cops or go to court because of the people I dealt with was stupid).

    I can't even tell you how many times I got, "I'm going to call the BBB on you!"  Eventually I started giving those people a quarter, the number, and then showed them were the payphone was.  NOT ONCE did the BBB ever all me.  I did, however, have a very poor rating with them.

    No one but angry consumers, who are usually wrong to begin with, actually cares abut the BBB. 

  • QuailmanQuailman marlborough, MAPosts: 165Member
    Originally posted by Uhwop
    Originally posted by Quailman
    Originally posted by TruthXHurts
    Originally posted by Quailman

    Well, if what you say is true, just do a chargeback through your credit card company. If you used a debit card to preorder, then it's gonna be much harder to get a refund, but it should be a lesson to not use your debit card for these types of purchases in the future.

    A cahrge back still costs money. He gets back half of what he paid at best that way. I would call the better business bureau if I were you.

    The BBB can't really do anything. They'll just contact Funcom and get their side of the story, and nothing will really be done except for maybe filing a public report and affecting their rating.

     Were do you people get this info.

    Want to know a little secret?  The BBB doesn't call nearly as many people as consumers seem to think.  I ran a small business for many years.  A business that dealt with people when they were at one of the most stressed times of thier lives.  I CONSTANTLY had to deal with people yelling at me, and  threatening me (seriously, the number of times I had to call the cops or go to court because of the people I dealt with was stupid).

    I can't even tell you how many times I got, "I'm going to call the BBB on you!"  Eventually I started giving those people a quarter, the number, and then showed them were the payphone was.  NOT ONCE did the BBB ever all me.  I did, however, have a very poor rating with them.

    No one but angry consumers, who are usually wrong to begin with, actually cares abut the BBB. 

    Yeah, I guess I should have said "If they actually decide to do something, they'll just contact Funcom blah blah etc". I agree that the BBB is generally useless and companies don't usually give a damn about them or their rating.

    Consume. Be silent. Die.

  • HurvartHurvart ystadPosts: 565Member

    If a company promise me"A" I will deamand that. If they refuse to give me "A" I will continue to demand it. It makes no difference what they say or why they claim the cant give me "A". I will not listen or think about it at all. I will just continue to demand "A".

    The company will probanly be forced to call the police eventually. Because I will continue and will  get very nasty if they continue to refuse to give me what I demand.

    People should never give up if they are entitled. You have rights! Individual rights! If a company fails attack them hard...

  • AsboAsbo ManchesterPosts: 796Member Uncommon

    Does not suprise me that Funcom are grabing as that's what they do best. I will never buy another funcom game as long as I have a hole in my @ss....

    Asbo

  • UhwopUhwop Wilm, DEPosts: 1,663Member Uncommon
    Originally posted by Lethionn

    Ive posted pics of the latest emails + my acc page banned in the first post.

     

    Just in case ppl doubt me.

    Let me guess. 

    Every time they sent you an email saying that you weren't getting the points, you sent in a new petition.  How many times did you petition the exact same thing? 

    That's a bannable offense in basically every MMO I've played.

     

     

  • LethionnLethionn ViborgPosts: 13Member
    Originally posted by Uhwop
    Originally posted by Lethionn

    Ive posted pics of the latest emails + my acc page banned in the first post.

     

    Just in case ppl doubt me.

    Let me guess. 

    Every time they sent you an email saying that you weren't getting the points, you sent in a new petition.  How many times did you petition the exact same thing? 

    That's a bannable offense in basically every MMO I've played.

     

     

    I only petitioned once, if you check the email screenshots you will notice the ticket number at the top is the same in each one.

  • XzenXzen Los Alamos, NMPosts: 2,607Member Common

    Don't give Funcom your money from now on. I used to play AoC and they still never added most of the features they said they were going to.

  • HurvartHurvart ystadPosts: 565Member
    Originally posted by Uhwop
    Originally posted by Lethionn

    Ive posted pics of the latest emails + my acc page banned in the first post.

     

    Just in case ppl doubt me.

    Let me guess. 

    Every time they sent you an email saying that you weren't getting the points, you sent in a new petition.  How many times did you petition the exact same thing? 

    That's a bannable offense in basically every MMO I've played.

     

     

    But if the customer is right and the company is wrong he should do that anyway. Why should anyone accept fraud or unfair treatment? If they think it is a bannable offense they should have to deal with the customers lawyers. Why should he give up if he knows he is right?

  • UhwopUhwop Wilm, DEPosts: 1,663Member Uncommon
    Originally posted by Lethionn
    Originally posted by Uhwop
    Originally posted by Lethionn

    Ive posted pics of the latest emails + my acc page banned in the first post.

     

    Just in case ppl doubt me.

    Let me guess. 

    Every time they sent you an email saying that you weren't getting the points, you sent in a new petition.  How many times did you petition the exact same thing? 

    That's a bannable offense in basically every MMO I've played.

     

     

    I only petitioned once, if you check the email screenshots you will notice the ticket number at the top is the same in each one.

     So what did they ban you for? 

  • RhoklawRhoklaw Ft. Bliss, TXPosts: 3,498Member Uncommon

    Reminds me of the financial woes I went through with Funcom charging me for some random active account for 6 months. Funny thing was, it wasn't one of my accounts cause they were all canceled and I could not get a response from them to save my life. Needless to say, I had to let my bank handle it, which they did, charging back 6 months worth of fraudulent charges. Funcom isn't the most reputable gaming company out there. So this really doesn't suprise me, lol.

    image

  • LethionnLethionn ViborgPosts: 13Member
    Originally posted by Uhwop
    Originally posted by Lethionn
    Originally posted by Uhwop
    Originally posted by Lethionn

    Ive posted pics of the latest emails + my acc page banned in the first post.

     

    Just in case ppl doubt me.

    Let me guess. 

    Every time they sent you an email saying that you weren't getting the points, you sent in a new petition.  How many times did you petition the exact same thing? 

    That's a bannable offense in basically every MMO I've played.

     

     

    I only petitioned once, if you check the email screenshots you will notice the ticket number at the top is the same in each one.

     So what did they ban you for? 

    I have no idea i just recieved the last email saying the problem was resolved, then tried to log into the game and when i couldnt i loged into account page and was banned.

     

    I havent recieved enything since that last email.

  • UhwopUhwop Wilm, DEPosts: 1,663Member Uncommon
    Originally posted by Lethionn
    Originally posted by Uhwop
    Originally posted by Lethionn
    Originally posted by Uhwop
    Originally posted by Lethionn

    Ive posted pics of the latest emails + my acc page banned in the first post.

     

    Just in case ppl doubt me.

    Let me guess. 

    Every time they sent you an email saying that you weren't getting the points, you sent in a new petition.  How many times did you petition the exact same thing? 

    That's a bannable offense in basically every MMO I've played.

     

     

    I only petitioned once, if you check the email screenshots you will notice the ticket number at the top is the same in each one.

     So what did they ban you for? 

    I have no idea i just recieved the last email saying the problem was resolved, then tried to log into the game and when i couldnt i loged into account page and was banned.

     

    I havent recieved enything since that last email.

     I think I would probably call them at this point.

  • KumateKumate Asheville, NCPosts: 69Member

    I was wrong..so edited this post.

  • zytinzytin Fresno, CAPosts: 194Member Uncommon

    Wow, you're actually getting devs to handle your account problems?  You must have the hookup.

  • LethionnLethionn ViborgPosts: 13Member
    Originally posted by Kumate

    Here, Ill be straight to the point.  YOU ARE LIEING OR you where the only person to this typo e-mail .

     

    Heres what I know.  The DEVS I have talk to have told me more the once that if you have issue and can provide screenshots they will fix the issue basically no questions asked if you have proof.  Your email would be proof.  They also keep a log of what day they sent your email to you so if it was really sent on the 5th, so they would correct themseleves if they were wrong.

    HERES WHY I AM SURE YOUR LIEING.  I have 3 closed beta accounts.  ALL THREE OF THEM got an email on June 1st.  ALL THREE OF MY EMAILS LOOK LIKE YOURS, except they say JUNE 6TH as the end date.  I also had to go into customer service and talk to them about my points and the Dev clearly stated to me it was June 6th. 

    You can't get robbed of free bonus points.

    Nice photoshop job thou. 

    I will provide said email once I erase my user name from the screen shot because I am not photoshop talented and do not know how.

     

    You are missing one small detail here, yes there were emails sent on the 1st but your overlooking 1 thing, my account wasnt made until 3rd where i got my key which is why i got the 2nd batch of the offer not the 1st one.

     

    You can see the creation date in the banned screenshot i provided.

     

  • dadante666dadante666 buford, GAPosts: 404Member Uncommon

    wow  im feel soo sorry abouth you ,getting robed by Failcom and after that you just get banned  because of theyr bad suport...so sad.

    and thats the reason im not buying or paying anithing from this companny TSW soon will be f2p tho thast why they are trying make enough money band lifetime sub before it gos f2p ,mi opinion the game dont  have the quality and content to be a sussesfull sub game .

    and then again im soo sorry .

    image

  • XAPKenXAPKen Northwest, INPosts: 4,938Member Uncommon
    Originally posted by Lethionn
     

    You are missing one small detail here, yes there were emails sent on the 1st but your overlooking 1 thing, my account wasnt made until 3rd where i got my key which is why i got the 2nd batch of the offer not the 1st one.

     

    You can see the creation date in the banned screenshot i provided.

     

     

    Sounds like a bug in the e-mail system.  Second batch of e-mails went out with a different date, and despite it being their error Funcom is denying it (or doesn't have a clue that there even was a bug).


    Ken Fisher - Semi retired old fart Network Administrator, now turned Amateur Game Developer.  I don't Forum PVP.  If you feel I've attacked you, it was probably by accident.  Realm Lords 2 on MMORPG.com
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