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I would not mess around with this company.
Tried for several days to cancel my account. The online account management simply doesn't work. Went through the process several times... never recieved a confirmation email... no change in my account status.
Tried to contact their so boldly displayed 24/7 ONLINE SUPPORT... waited 4 hours for my place in the queue to drop from 95 to 22... only to see it then start to RISE... I gave up when I was up to 27!!!
I remember when they were having account management problems on launch... OK... I sent a ticket then, didn't get a reply until 2 weeks later --- sorry for the delay, we've been busy. if you're still having problems please contact our online support.