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I am finding that Enmasse as a company is misleading a lot of people mainly myself as a consumer, and consumer laws should protect its consumers from things like this, in fact if enmasse doesn't respond to my complaitn and give me what I believed I was paying for I am more than likely going to file a complaint to the FTC about their company and its practices reguardless of if my account gets banned from their service or not.
1. The booklet in the game box gives a website which Does not take a user to the EULA/TOS by the game, in other words their link was not a direct link therefore no agreement. * Enmasse did fix their agreement to display when a person registers an account, however when I made my account myself it was before there was any such agreement way before the game was even in open beta therefore I was mislead and never agreed to anything.*
2. False Listings on their site, when I go to purchase a Cash Shop item aka Character Recustomization I find that it is listed under Digital Download, and these payments go through Digital Rivers however it is not a Digital Download in any way, and it doesn't tell me as a consumer it is a one time use item.
3. False Subscription listing, their Subscription page lists my subscription is a Digital Download, or Electronic Download These items are not downloads they are paid services in which I pay a monthly subscription for access, and use of the game, and contents not a digitial/electronic download.
I find this game to have so much misleading information that needs to be corrected it isn't funny, and they should be made to do such by the FTC/Law as a business so that such is not misleading its buyers who are buying their products.
Changes need to be made both to their Subscription, and Premium Services to reflect how these services actually work, and the Electronic Download thing needs to be removed from anything that is not an actual electronic Download aka.
Premium Items should be listed as.
While a Subscription is listed as a Subscription
And a First Time game purchase is listed as an Electronic Download.
I wonder when there will be a Class Action against Enmasse as a company to make sure they fix these listings and for those who want a refund.