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I got trolled by NCSoft

kishekishe aitooMember Posts: 1,982 Uncommon

Soo I bought Guild wars: eye of the north to grind for the guild wars 2 fluff but when i tried to access my account I got message "Account permanently blocked"

Apparently some Chinese gold farmers had tried to gain access to my account and the automatic system had blocked it.

Well! No worries! I thought as I was sure NCSoft would sort it out for me...BUT, their answer in a nutshell:

 

Before we can unblock your account, you must prove that you are who you claim to be by providing us with your name, address, phone number, ncsoft account, game accounts for every game registered under your ncsoft account, cdkeys for all games registered under your account and 4 digits of the credit card you used when you created this account ten years ago!

 

Hrmm...To dig up all that information (and rummaging through my closets to find my original lineage1 box, lineage2 box, aion box, city of heroes box...) or just say screw it, throw in another 20$ for guild wars trilogy and make new ncsoft account...

 

 

 

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Comments

  • grimm6thgrimm6th Overland Park, KSMember Posts: 973

    should be in the GW1 forum tbh...but yeah, that sucks.

    I used to TL;DR, but then I took a bullet point to the footnote.

  • JabasJabas Caldas da RainhaMember Posts: 1,238 Uncommon

    That situation allready hapened to me in the pass and i didnt had all information they ask.

    i send email with information i had or remember and say i didnt had the rest, not even credit card number use it. Didnt even had a single serial number of the games i had from NCSoft.

     

    They give me back my account.

     

    Did u really try to recover your account? Just respond to info they ask if you know and the rest tell "dont remember" or "lost that info"

  • RCP_utRCP_ut ...Member Posts: 263

    If you prove its your account they will unlock it. Not that you need to send that all that info, probably just one game key and a few more info will prove its yours.

    But prove it really is your account is a must.

  • ExcessionExcession NottinghamMember Posts: 414 Uncommon

    Right, so because a company makes sure security measures that are in place are adhered to, basically making sure nobody can pretend to be you and steal your account, they are trolling you?

    Oooook.

    I would much rather have to jump through hoops to prove I am me to a games company, than have them give my account details to someone else just because they sent them a mail claiming it is their account.

    A creative person is motivated by the desire to achieve, not the desire to beat others.

  • ABRaquelABRaquel Minneapolis, MNMember Posts: 541 Uncommon

    You should really re read what they are asking, they specifically say that the more info you give them the faster they'll process your account recovery, nowhere does it say that you are REQUIRED to send them ALL that info.

    I had my account blocked late last year and their request was to send as much information regarding my account as possible, so the only info I sent was my Guild Wars CDKEY (Prophecies, Factions, Nightfall and EotN) and they unlocked my account in less than 24 hours.

    image

  • OldManFunkOldManFunk BFE, KSMember Posts: 894

    You should be able to get it back if you still have the game code from your original GW purchase, can prove that you are the original owner, and the "chinese farmer" doesn't have an IP that terminates in your neighborhood... as that might complicate matters.

     

    If it were me I wouldn't buy the original GW again. I own a copy of GW but can't really get into it any more. GW2 is so much better in every way.

  • Shroom_MageShroom_Mage Lafayette, LAMember Posts: 863


    Originally posted by kishe
    Before we can unblock your account, you must prove that you are who you claim to be by providing us with your name, address, phone number, ncsoft account, game accounts for every game registered under your ncsoft account, cdkeys for all games registered under your account and 4 digits of the credit card you used when you created this account ten years ago!

    Just get as much of it as you can. I tried logging in a few years ago and didn't remember the name of the one character on my account, so I sent them an email with as much as I could. I couldn't even find the CD-key. You only need enough information that it's obvious you are who you say you are.

    Also, if you get back into your account, don't delete the characters! If farmers were on your account, there's a good chance they have lodsamoni saved up. You can use the money and everything else (birthday presents!) to get to 30/50 pretty fast.

    "Be who you are and say what you feel because those who mind don't matter and those who matter don't mind." -Dr. Seuss

  • UnlightUnlight Ottawa, ONMember Posts: 2,540

    I went through something similar when recovering an old account.  I supplied them with less than half of what they requested and they were able to help me out.  When they list all of those pieces of information, they aren't expecting you to supply everything, but just enough that they have some reasonable assurance that you are who you say you are. 

    Sounds fair to me.  I wouldn't want the process to be so easy that someone could take control of my account based on just a couple of pieces of information that they were able to locate.

  • ClassicstarClassicstar rotjeknorMember Posts: 2,661 Uncommon

    Why you have placed this in GW2 forum so more people not gonne play GW2?

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  • ValkaernValkaern OxfordMember Posts: 512

    My wife and I both had this as we recently decided to re-try GW1 in preperation for GW2 (didn't work, just not a fan of GW1). Our accounts hadn't even been touched though, so I think it's a blanket statement they use.

    We sent them the info we *did* have (I had a CD-Key and a guess at a characters name, she had a CD-Key) and that was enough for them, we left the rest blank as it's absurd to think that after all those years we'd still have all of that info.

    They were happy enough with what we did send to sort it out.

  • DrafellDrafell Virginia Beach, VAMember Posts: 588

    My wife had to go through account recovery as well. She came out of it with the equivalent of 8-12 million in trade goods.

  • ariboersmaariboersma Yankton, SDMember Posts: 1,802

    Originally posted by Jabas

    That situation allready hapened to me in the pass and i didnt had all information they ask.
    i send email with information i had or remember and say i didnt had the rest, not even credit card number use it. Didnt even had a single serial number of the games i had from NCSoft.
     
    They give me back my account.
     
    Did u really try to recover your account? Just respond to info they ask if you know and the rest tell "dont remember" or "lost that info"

    same thing happened to me as Jabas with my Aion account which I hadn't played in 3 yrs but had been banned for well I couldnt even find out why but they gave me back the account with as much info as I could give from the email I got after ordering the game online.. which isnt even close to all the info they ask for.

    It didn't used to be great for customer service at NCsoft but I would say they are pretty good now.

    image

  • korat102korat102 Milton KeynesMember Posts: 313

    I had to go through this not so long ago and had no problems at all. I even got the character name competely wrong. The rest what I actually remembered was sufficient. Just give them as much as you have. You can't expect them to hand over an account to anyone who turns up knocking at their door...you have to play your part as well.

  • lilHealalilHeala ZwolleMember Posts: 520 Uncommon
    Originally posted by Byrhofen
    Right, so because a company makes sure security measures that are in place are adhered to, basically making sure nobody can pretend to be you and steal your account, they are trolling you? Oooook. I would much rather have to jump through hoops to prove I am me to a games company, than have them give my account details to someone else just because they sent them a mail claiming it is their account.

    This.

    You should be glad they're taking account safety seriously. And I'm sure you don't have to provide ALL that information but enough to actually prove it's you and not the competition of the goldseller company that hacked it in the first place.

  • gaeanprayergaeanprayer Somewhere Out There, PAMember Posts: 2,335 Uncommon

    This happened to me in the past, but I didn't need all that info. They requested it, but I'd had a new credit card by then and didn't remember my CD key. I have them my physical info and home number and I got my account back. It took like 3 days, though, but not bad. I would have recommended you just send them the info you were able to find first but, I guess in the end making a new account works, too.

    "Forums aren't for intelligent discussion; they're for blow-hards with unwavering opinions."

  • travamarstravamars Dallas, TXMember Posts: 417 Common
    Originally posted by kishe
    Soo I bought Guild wars: eye of the north to grind for the guild wars 2 fluff but when i tried to access my account I got message "Account permanently blocked" Apparently some Chinese gold farmers had tried to gain access to my account and the automatic system had blocked it. Well! No worries! I thought as I was sure NCSoft would sort it out for me...BUT, their answer in a nutshell:   Before we can unblock your account, you must prove that you are who you claim to be by providing us with your name, address, phone number, ncsoft account, game accounts for every game registered under your ncsoft account, cdkeys for all games registered under your account and 4 digits of the credit card you used when you created this account ten years ago!   Hrmm...To dig up all that information (and rummaging through my closets to find my original lineage1 box, lineage2 box, aion box, city of heroes box...) or just say screw it, throw in another 20$ for guild wars trilogy and make new ncsoft account...      

    Same thing happened to me. They asked for my charactor in game name also. The game wasn't worth it but i did it, somehow. But a game that old cant expect a lot of people to have that kind of info laying around for years.

  • ZylaxxZylaxx Erlanger, KYMember Posts: 2,574
    Originally posted by Jabas
    That situation allready hapened to me in the pass and i didnt had all information they ask. i send email with information i had or remember and say i didnt had the rest, not even credit card number use it. Didnt even had a single serial number of the games i had from NCSoft.   They give me back my account.   Did u really try to recover your account? Just respond to info they ask if you know and the rest tell "dont remember" or "lost that info"

    Same here, I sent them an email with pretty much my address, name and phone number and told them I didnt remember the other stuff and they reinstated my acct.  Too bad I didnt last an hour back in the game, as I really disliked GW1 that much.  Highest leve lI ever got to was 6.  As much as I love GW2 I just couldnt stomach GW1 so Im destined to go without any HOM love.

    Everything you need to know about Elder Scrolls Online

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  • travamarstravamars Dallas, TXMember Posts: 417 Common
    Originally posted by lilHeala
    Originally posted by Byrhofen
    Right, so because a company makes sure security measures that are in place are adhered to, basically making sure nobody can pretend to be you and steal your account, they are trolling you? Oooook. I would much rather have to jump through hoops to prove I am me to a games company, than have them give my account details to someone else just because they sent them a mail claiming it is their account.

    This.

    You should be glad they're taking account safety seriously. And I'm sure you don't have to provide ALL that information but enough to actually prove it's you and not the competition of the goldseller company that hacked it in the first place.

    Must not be such a great security measure if he got hacked in the first place. Did the hacker give out all of that info or was he the only one that had to do it.

  • lilHealalilHeala ZwolleMember Posts: 520 Uncommon


    Originally posted by travamars Must not be such a great security measure if he got hacked in the first place. Did the hacker give out all of that info or was he the only one that had to do it.  
    An account being hacked more often is caused by bad security on the user end than on the game company end, a user could be stupid himself and re-use passwords or at least game account / forum account name which is half the credentials (if no authenticator is used), or even a keylogger.
  • EvilGeekEvilGeek londonMember Posts: 1,237 Uncommon


    Originally posted by lilHeala
    Originally posted by travamars Must not be such a great security measure if he got hacked in the first place. Did the hacker give out all of that info or was he the only one that had to do it.  
    An account being hacked more often is caused by bad security on the user end than on the game company end, a user could be stupid himself and re-use passwords or at least game account / forum account name which is half the credentials (if no authenticator is used), or even a keylogger.


    I had my NCSoft master account hacked, there was a known flaw when someone could log in with their details and end up in someone else's account (fixed now), a lot of people got 'hacked' at that time. I provided them with the cd keys I could find and had it all resolved within 24hrs.

    image
  • TbkrulezTbkrulez BudapestMember Posts: 42

    NCsoft's support is not the greatest of all time i have to admit. I stopped playing Aion after 3 months but It recently went f2p and  veteran users was provided with some goods, so I got kinda excited and downloaded it. But I couldn't log in with my original account infos so I had to contact with the support to claim my account back. It took like 1 week for them to recover it and when I finally got my account back I realised that It's banned cuz some chinese gold farmers stole it and got caught, even tho I NEVER gave my account infos to anyone. But I don't really care since I never had problems with any GW games and I hope I won't with GW2.

  • ariboersmaariboersma Yankton, SDMember Posts: 1,802
    Originally posted by Tbkrulez
    NCsoft's support is not the greatest of all time i have to admit. I stopped playing Aion after 3 months but It recently went f2p and  veteran users was provided with some goods, so I got kinda excited and downloaded it. But I couldn't log in with my original account infos so I had to contact with the support to claim my account back. It took like 1 week for them to recover it and when I finally got my account back I realised that It's banned cuz some chinese gold farmers stole it and got caught, even tho I NEVER gave my account infos to anyone. But I don't really care since I never had problems with any GW games and I hope I won't with GW2.

    no idea what happened but this was my exact case.. played Aion for a cpl months and decided to look at it again when it went F2P. Took me less than a day to access the account even though it wasn't my current NCsoft account.. thought I lost the info and made a new one for GW1. Then it took only a cpl days to get the Aion ban removed and they even gave me 2 weeks free(this was right before it actually went F2P). Perhaps I had a little more info to go on or they were a lil more busy when you tried.. dunno. What I do know is the customer service was a far cry better than what it was back in 2005 when I lost my L2 account for good from a hacking. 

    image

  • SorrowSorrow St Pete, FLMember Posts: 1,195

    I send them a copy of my driver's liscense and they unlocked it without anything else.

    image

  • IPolygonIPolygon ViennaMember Posts: 707 Uncommon

    Well, send them all the relevant information you got and it should be fine.

  • Eir_SEir_S Argyle, NYMember Posts: 4,623 Uncommon

    It's a pretty standard security measure, they didn't troll anyone lol

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